Blog Customer Experience Digital transformation Energy and Utilities 
CGI
MARCH 27, 2019
Utilities Digital Journey Insights (Part 5): Utilities decentralize organizational models to meet consumer needs. To gain the true value of digital transformation, utilities are embracing more dynamic and autonomous organizational structures that enable them to make decisions closer to the customer.
OpenText Information Management
JANUARY 22, 2019
Once upon a time, the utility industry was a relatively simple place to be. It was all about the safe and consistent generation and distribution of energy with good capacity planning, minimal outages and happy customers. appeared first on OpenText Blogs. Then it all changed. Climate change happened.
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CGI
AUGUST 21, 2018
Utilities Digital Journey Insights (Part 2): Unlocking executive priorities for innovation. This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation. Tue, 08/21/2018 - 02:42.
OpenText Information Management
APRIL 6, 2018
Enhanced customer engagement was shown to be the top outcome that UK Utility companies looked for from their digital transformation initiatives. That’s according to research that has just been completed by Utility Week and OpenText™. appeared first on OpenText Blogs.
CGI
NOVEMBER 11, 2016
Digital-born firms from telecoms are key drivers of the transformation of the energy system. Consumers are becoming increasingly aware of the value digital technologies bring to their lives. These industries are setting the pace for digital transformation. Fri, 11/11/2016 - 02:10.
IBM Big Data Hub
JUNE 26, 2023
For today’s IT professionals, AIOps is also one of the fastest ways to realize tangible ROI from digital transformation investments. In this blog post, we’ll look beyond the basics like root cause analysis and anomaly detection and examine six strategic use cases for AIOps. But where to start?
CGI
DECEMBER 7, 2017
CGI has recently sponsored a survey, covering over 200 retailers in European energy markets, that suggests that there are major challenges ahead. Faced with these challenges, the report highlights three major success strategies: The quality of customer service is seen by utilities as the main battleground for winning or losing new customers.
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