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In the fragmented insurance landscape, let’s unify customer experience

Thales Cloud Protection & Licensing

In the fragmented insurance landscape, let’s unify customer experience divya Mon, 03/06/2023 - 06:13 You may think of an insurance company as a singularly-focused entity, offering protection for one product. However, the insurance business reaches across a disparate range of consumer products. To add to the challenge, a.s.r.

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Ransomware Hits B2B Payments Firm Billtrust

Krebs on Security

He declined to discuss anything related to the ransomware attack, such as whether the company paid a ransom demand in exchange for a key to unlock files scrambled by the malware, although he allowed Billtrust does have cybersecurity insurance for just such occasions. With more than 550 employees, Lawrence Township, N.J.-based

B2B 115
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What is progressive profiling and how can it benefit your business?

Thales Cloud Protection & Licensing

Regardless of the business you run, whether it’s in retail, insurance, or healthcare, you’re likely to rely on user data to deliver the personalised experiences that individuals demand. What is progressive profiling and how can it benefit your business? The good news is, there is another way. Enter progressive profiling.

IT 62
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Delivering ROI for Our Customers When it Matters Most

Reltio

The study’s composite customer had both B2B and B2C channels, which is an important characteristic as Reltio’s platform is deployed by our customers in both contexts. Improved first call resolution in B2B and B2C call center environments created $3.1 Total Economic Impact™ Study Finds Reltio's Modern MDM Delivered 366% ROI.

MDM 52
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This Identity Management Day, Go BIG or Go HOME!

Thales Cloud Protection & Licensing

Retail companies, insurance companies, restaurants, and banks, to name a few, and even public sector organizations serving consumers or citizens were forced to adapt. The B2B landscape wasn’t that different either. This Identity Management Day, Go BIG or Go HOME! It almost feels like we’re at an inflection point at the moment.

B2C 87
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Three customer success trends in a post-pandemic world

OpenText Information Management

As B2B SaaS companies gained popularity in the early 2000s, vendors faced a challenge: neglecting customer training and retention led to frustrated users grappling with complex software, resulting in higher churn rates and reduced profitability. What is customer success? Customer success grew out of the boom in SaaS companies.

Sales 62
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Utah Becomes Fourth U.S. State to Enact Consumer Privacy Law

Hunton Privacy

As with the CPA and VCDPA, the UCPA’s protections apply only to Utah residents acting solely within their individual or household context, with an express exemption for individuals acting in an employment or commercial (B2B) context. As with the CCPA/CPRA and VCDPA, the UCPA also exempts from its application non-profit entities.

Privacy 113