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In the fragmented insurance landscape, let’s unify customer experience

Thales Cloud Protection & Licensing

In the fragmented insurance landscape, let’s unify customer experience divya Mon, 03/06/2023 - 06:13 You may think of an insurance company as a singularly-focused entity, offering protection for one product. However, the insurance business reaches across a disparate range of consumer products. To add to the challenge, a.s.r.

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Ransomware Hits B2B Payments Firm Billtrust

Krebs on Security

He declined to discuss anything related to the ransomware attack, such as whether the company paid a ransom demand in exchange for a key to unlock files scrambled by the malware, although he allowed Billtrust does have cybersecurity insurance for just such occasions.

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This Identity Management Day, Go BIG or Go HOME!

Thales Cloud Protection & Licensing

Retail companies, insurance companies, restaurants, and banks, to name a few, and even public sector organizations serving consumers or citizens were forced to adapt. The B2B landscape wasn’t that different either. Here, there was a lot less control, and the demands were very different.

B2C 87
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Three customer success trends in a post-pandemic world

OpenText Information Management

As B2B SaaS companies gained popularity in the early 2000s, vendors faced a challenge: neglecting customer training and retention led to frustrated users grappling with complex software, resulting in higher churn rates and reduced profitability. What is customer success? Customer success grew out of the boom in SaaS companies.

Sales 63
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Utah Becomes Fourth U.S. State to Enact Consumer Privacy Law

Hunton Privacy

As with the CPA and VCDPA, the UCPA’s protections apply only to Utah residents acting solely within their individual or household context, with an express exemption for individuals acting in an employment or commercial (B2B) context.

Privacy 113
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SHARED INTEL Q&A: My thoughts and opinions about cyber threats — as discussed with OneRep

The Last Watchdog

Editor’s note: I recently had the chance to participate in a discussion about the overall state of privacy and cybersecurity with Erin Kapczynski, OneRep’s senior vice president of B2B marketing. Erin: Do you think cyber insurance should play a bigger role in companies’ cybersecurity strategies?

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Connecticut Enacts Consumer Privacy Law

Hunton Privacy

The CTDPA exempts certain entities, including, for example, state and local government entities, nonprofits, higher education institutions, financial institutions subject to the Gramm-Leach-Bliley Act (“GLB”), and qualifying covered entities and business associates subject to the Health Insurance Portability and Accountability Act (“HIPAA”).

Privacy 118