Info Source

OCTOBER 6, 2020

NYSE: AYX), a leader in analytic process automation (APA ), to deliver process intelligence capabilities that complement the Alteryx Analytic Process Automation Platform. The Alteryx APA Platform unifies analytics, data science and data-centric process automation in one self-service platform. MILPITAS, Calif.,

Analytics 40

Analytics Digital transformation Mining Data science 40

Information Management Resources

DECEMBER 20, 2018

The insurance industry is a leader in having a shared digital vision to meet digital business aspirations, but there is much to be done, when it comes to rethinking the business model and institutionalizing digital capabilities.

Insurance 29

Insurance Analytics Customer Experience IT 29

Reltio

JUNE 12, 2020

1-2 Previous Roles & Companies: Worked as a consultant with general insurers, Lloyd’s market firms, brokers and reinsurers, including Beazley Group and RSA. Summary: Charles specializes in data governance, data quality and data strategy for the insurance industry. I have always had an interest in data, models and analytics.

Insurance 52

Insurance Customer Experience B2B MDM 52

Info Source

JULY 6, 2023

They acquire, classify, and convert unstructured and semi-structured information into enhanced usable data for use in business transactions, analytics, records management, discovery, and compliance applications. THE IMPACT OF CUSTOMER EXPERIENCE ON BUSINESS GROWTH Why is customer experience such a critical aspect for organisations?

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

CGI

DECEMBER 7, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. Thu, 12/07/2017 - 15:43. Top IT priorities.

Insurance 40

Insurance Digital transformation Artificial Intelligence GDPR 40

CGI

DECEMBER 5, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. Tue, 12/05/2017 - 17:24. Top IT priorities.

Insurance 40

Insurance Digital transformation Artificial Intelligence GDPR 40

Collibra

SEPTEMBER 9, 2022

Duplication of contact details, for example, affects customer experience significantly. Duplicate data increases the probability of skewed analytical results. Looking at the recent experience, the need to improve the quality of data for COVID-19 and subsequent pandemics is evident more than ever. Ambiguous data.

Analytics 92

Analytics Customer Experience Marketing Unstructured data 92

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

If you complete the full Fluvastatin prescription, then we’ll reduce your monthly healthcare insurance payment by 5%.”. Organizations use accounting, auditing, investigative, data and analytic skills to “follow the money” and determine their financial value. Customer experiences are unsatisfactory.

Artificial Intelligence 102

Artificial Intelligence Analytics Customer Experience Big data 102

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents. See what’s ahead AI can assist with forecasting.

Artificial Intelligence 87

Artificial Intelligence Retail Unstructured data Insurance 87

Information Management Resources

MARCH 27, 2018

Led by chief digital transformation officer Todd Fancher, AmFam's innovation strategy will lean on small teams and focus on customer experience.

Digital transformation 38

Digital transformation Customer Experience Insurance Analytics 38

OpenText Information Management

APRIL 4, 2024

More customers are focusing on the latter half of the journey There’s a growing appreciation in business of the importance of the post-sale customer journey. Depending on the industry, acquiring a new customer is anywhere from five to 35 times more expensive than retaining an existing one.

Sales 62

Sales B2B Communications Insurance 62

IBM Big Data Hub

FEBRUARY 23, 2024

Predictive analytics integrates with NLP, ML and DL to enhance decision-making capabilities, extract insights, and use historical data to forecast future behavior, preferences and trends. ML and DL lie at the core of predictive analytics, enabling models to learn from data, identify patterns and make predictions about future events.

Analytics 104

Analytics Artificial Intelligence Marketing Education 104

Reltio

MAY 12, 2020

Data innovators support digital and customer experience transformations. They work on important and interesting initiatives like how to use customer data to create connected customer experiences and to drive hyper-personalization at scale. customer centricity. hyper-personalization at scale.

Customer Experience 98

Customer Experience MDM Compliance Insurance 98

Information Management Resources

MAY 20, 2018

Carriers must compete on insights from consumer information, not just the convenience of digital-app services.

Insurance 30

Insurance Analytics Customer Experience 30

Information Management Resources

APRIL 24, 2018

A look at how leading property carriers are leveraging connected devices to improve the customer experience.

Insurance 29

Insurance Customer Experience Big data Analytics 29

CGI

AUGUST 7, 2018

Insurers should stop focussing on digital engagement with customers and instead focus on developing their role as an important provider of services to and with those organisations that have a daily role in customer lives. The biggest ‘technology disruptor’ will be the consumer. Tue, 08/07/2018 - 23:17.

Insurance 40

Insurance Financial Services Customer Experience Analytics 40

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

If you complete the full Fluvastatin prescription, then we’ll reduce your monthly healthcare insurance payment by 5%.”. Organizations use accounting, auditing, investigative, data and analytic skills to “follow the money” and determine their financial value. Customer experiences are unsatisfactory.

Analytics 40

Analytics Artificial Intelligence Customer Experience Big data 40

Reltio

JULY 2, 2019

Martin Squires is a leader with extensive experience in customer insight, marketing analytics & data science. Selected for the last 5 years as a member of the Data IQ Data 100 , Martin has considerable experience helping organisations drive value from building a deeper understanding of their customers.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

OpenText Information Management

NOVEMBER 21, 2019

There’s a stark truth in banking: the better your customer experience, the more successful you will be. Recently, McKinsey found that highly satisfied customers are two and a half times more likely to open new accounts or buy new products with their existing bank than those who are merely satisfied.

Customer Experience 62

Customer Experience Financial Services Insurance Analytics 62

Collibra

AUGUST 26, 2021

Preventing waste of resources : The Covid-19 pandemic has shown disturbing instances of misuse of government resources such as fraudulent unemployment insurance claims and stimulus checks going to dead people. Superior customer experience : Any downtime for online businesses impacts the customer experience.

Customer Experience 59

Customer Experience Analytics Cloud Insurance 59

Info Source

NOVEMBER 13, 2023

AI-based solutions and subscription-based services will lower the barrier to entry for process automation and meet requirements for improved customer experience and employee satisfaction.

Information capture 52

Information capture Marketing Records Management Paper 52

OpenText Information Management

FEBRUARY 12, 2019

We recently wrote a blog on how AI in Financial Services can improve customer experience. It’s funny how the world works. Then, my bank showed me that there’s still some work to be done. Let me explain. Last week, I received a letter from my bank.

Financial Services 53

Financial Services Customer Experience Digital transformation IT 53

Collibra

AUGUST 26, 2021

Preventing waste of resources : The Covid-19 pandemic has shown disturbing instances of misuse of government resources such as fraudulent unemployment insurance claims and stimulus checks going to dead people. Superior customer experience : Any downtime for online businesses impacts the customer experience.

Customer Experience 52

Customer Experience Analytics Cloud Insurance 52

IBM Big Data Hub

FEBRUARY 13, 2024

Design content, ad campaigns and innovative products that build better customer experiences. Healthcare, insurance and education are more hesitant due to the legal and compliance efforts to which they must adhere—and the lack of insight, transparency and regulation in generative AI.

Artificial Intelligence 124

Artificial Intelligence Marketing Sales Communications 124

Reltio

SEPTEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. Kate Tickner, Reltio. The D.O.M.O.R.E.

Customer Experience 53

Customer Experience Insurance Digital transformation Analytics 53

Reltio

NOVEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. The D.O.M.O.R.E.

Customer Experience 40

Customer Experience Insurance Digital transformation MDM 40

Reltio

JULY 31, 2019

Michele is also a speaker, author and evangelist for the use of analytics to drive better business decision-making. What was your route into technology, data and analytics? I then worked on a large-scale BI project at Coca-Cola, which was where I really started to understand the importance of analytics. I grew up in St.

Analytics 49

Analytics Blockchain Cloud Artificial Intelligence 49

AIIM

MARCH 12, 2018

Getting Ahead of the Disruption Curve is Critical for Insurance Companies. The Next Wave - Content Management + Analytics. 4 Steps to Leverage What You Already Have and Know to Improve Customer Experiences. - of Document Management. Tip Sheets. Now is the Time to Break Free from Paper. 5 Faces of Information Chaos.

ECM 90

ECM Digital transformation Digital preservation Content services 90

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Reltio

OCTOBER 22, 2020

shows how in demand data management technology is as a foundation for connected customer experiences. While Segment has done really well in the SMB market segments, they don’t have a track record selling to Global 2000 enterprise customers. . POV on the Customer Data Platform Market . The premium valuation at $3.2B

Personal data 59

Personal data Marketing Customer Experience Retail 59

Reltio

FEBRUARY 3, 2020

I remember reading the Gartner prediction that by 2020, 86% of companies will be competing on customer experience. Well, 93% of CEOs and executives say improving the customer experience is one of their organization’s top 3 priorities in the next two years. So is having a complete view of the customer across channels.

Customer Experience 69

Customer Experience MDM Data science B2C 69

Information Management Resources

FEBRUARY 22, 2018

Innovation teams understand that the connected world is evolving rapidly, and that competition is coming from industry newcomers as well as incumbents.

Digital transformation 28

Digital transformation Analytics Customer Experience Financial Services 28

Info Source

OCTOBER 21, 2022

Data is extracted, validated, and augmented to create the required information for a business process related to an Accounting Workflow, Case Management type applications, to comply with Records Management requirements or to fulfill analytics or discovery needs.

Marketing 52

Marketing Digital transformation Sales Paper 52

Information Management Resources

MAY 21, 2018

Infosys partnership will help the life insurer realize customer service and data mastery goals, says CEO Brooks Tingle.

Insurance 31

Insurance Customer Experience Analytics 31

Information Management Resources

JANUARY 28, 2018

Though many insurers still feel they are behind in innovation, all are taking steps to build capabilities.

Insurance 29

Insurance Customer Experience Analytics 29

Info Source

JANUARY 17, 2019

Digital transformation will spike innovations using machine learning, natural language processing and language-based technologies to enhance customer experiences while optimizing back office operations. Following are the specific predictions on how this will happen.

Artificial Intelligence 40

Artificial Intelligence Digital transformation ECM Customer Experience 40

Information Management Resources

NOVEMBER 21, 2017

Military insurer will predominantly be looking to hire software engineers and applications developers, it says.

Military 32

Military Insurance Customer Experience IT 32