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Delivering business value for insurance companies

Collibra

Recapping a discussion moderated by Stijn Christiaens and featuring insurance data experts from Deloitte UK . Insurance is a data-intensive business. Insurance companies need data to better assess risks and price policies competitively, but also profitably.

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Infosource Global Capture & IDP Vertical Market Analysis 2022-2023 Update

Info Source

We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. CURRENT VERTICAL MARKET BREAKDOWN The Finance segment (Banking and Financial Services combined with Insurance) represents the largest industry sector.

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The most valuable AI use cases for business

IBM Big Data Hub

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents. See what’s ahead AI can assist with forecasting.

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Conversational AI use cases for enterprises

IBM Big Data Hub

Predictive analytics integrates with NLP, ML and DL to enhance decision-making capabilities, extract insights, and use historical data to forecast future behavior, preferences and trends. ML and DL lie at the core of predictive analytics, enabling models to learn from data, identify patterns and make predictions about future events.

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Generative AI use cases for the enterprise

IBM Big Data Hub

Design content, ad campaigns and innovative products that build better customer experiences. Healthcare, insurance and education are more hesitant due to the legal and compliance efforts to which they must adhere—and the lack of insight, transparency and regulation in generative AI.

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The Customer Journey Digital Transformation Workbook

Bill Schmarzo - Dell EMC

The worksheet takes participants through the following steps: Capture the Customer Event and the Customer’s Objectives for that Event. Customer Events could include planning a vacation, buying a house, or purchasing insurance. Create a more compelling, differentiated “smart” User Experience.

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Why Twilio’s $3.2B acquisition of Segment may not be enough

Reltio

shows how in demand data management technology is as a foundation for connected customer experiences. While Segment has done really well in the SMB market segments, they don’t have a track record selling to Global 2000 enterprise customers. . POV on the Customer Data Platform Market . The premium valuation at $3.2B