OpenText Information Management

AUGUST 30, 2023

In this new experience economy, companies are challenged to not only target and acquire new customers – but to delight and keep them … The post Mastering Total Experience at OpenText World 2023 appeared first on OpenText Blogs.

Customer Experience 57

Customer Experience Communications Marketing Cloud 57

OpenText Information Management

AUGUST 22, 2023

Google Cloud Next 2023 is back in-person on August 29-31, in San Francisco. This is Google’s largest annual event with more than 15,000 IT, line of business, and developers expected to attend.

Cloud 52

Cloud Content services Customer Experience IT 52

OpenText Information Management

JANUARY 5, 2023

Healthcare organizations face another challenging year in 2023, as many struggle to answer the high demand for care. In addition, the uncertain economy, … The post Healthcare predictions 2023: It’s all about the patient appeared first on OpenText Blogs.

Customer Experience 62

Customer Experience Communications Marketing 62

IBM Big Data Hub

JANUARY 19, 2023

They go to great lengths to integrate trust, transparency and risk management into the DNA of the company culture and the customer experience. These efforts must be supported by integrating data privacy and data ethics into an organization’s culture and customer experiences.

Data Privacy 62

Data Privacy Customer Experience Privacy Compliance 62

OpenText Information Management

JANUARY 5, 2023

In the year ahead, governments will focus on implementing technology that can help them improve citizen experience, be … The post 6 predictions for the public sector industry in 2023 appeared first on OpenText Blogs.

Government 76

Government Security Customer Experience IoT 76

OpenText Information Management

JANUARY 5, 2023

… The post 2023 retail and consumer goods industry predictions appeared first on OpenText Blogs. In-store shopping was back and grew at a higher rate than digital shopping. And consumers showed real enthusiasm for a month of Black Friday deals across both digital and in-store promotions.

Retail 57

Retail Customer Experience 57

Krebs on Security

MARCH 20, 2023

On the privacy preferences page, web users can choose “Don’t use” under the Custom Experience section. the customer will need to opt out again), and that blocking cookies by default may also block the opt-out cookie from being set. .” The FCC is accepting public comments on the matter until March 24, 2023.

Customer Experience 280

Customer Experience Privacy Data collection Marketing 280

AIIM

APRIL 21, 2023

AIIM is proud to release its State of the Intelligent Information Management Industry report for 2023. The AIIM 2023 State of Intelligent Information Management Industry report provides an overview of how organizations leverage IIM to drive digital transformation, improve customer experience, and enhance operational efficiency.

Digital transformation 104

Digital transformation Artificial Intelligence Customer Experience Records Management 104

Info Source

NOVEMBER 13, 2023

For the Capture & IDP Software market in the EMEA region, Infosource predicts an accelerated growth of end customer investments in the next 5 years. AI-based solutions and subscription-based services will lower the barrier to entry for process automation and meet requirements for improved customer experience and employee satisfaction.

Information capture 52

Information capture Marketing Records Management Paper 52

Thales Cloud Protection & Licensing

SEPTEMBER 27, 2023

Around the World with Thales: Our Upcoming Events madhav Thu, 09/28/2023 - 05:01 The summer is long gone, and we are all back to work. GovWare, 17 -19 October Singapore Govware Singapore 2023 is a premier cybersecurity event featuring cutting-edge technologies, expert insights, and discussions on critical cybersecurity challenges.

Authentication 83

Authentication Cloud Cybersecurity Data Privacy 83

IBM Big Data Hub

DECEMBER 7, 2023

Organizations have always used some degree of technology to provide an excellent customer experience , but the future of customer service will demand even more advancements to meet customers’ growing expectations. AI-powered customer service does not necessarily mean that all interactions will be self-serve.

Customer Experience 84

Customer Experience Artificial Intelligence Analytics Marketing 84

Thales Cloud Protection & Licensing

JUNE 8, 2023

Fine-grained Authorization: Protecting and controlling user access in a digital-first world madhav Fri, 06/09/2023 - 05:22 Strong and flexible customer authentication is a key driver for adopting a customer identity & access management (CIAM) solution, with customer experience and security being the apparent benefits.

Access 87

Access Customer Experience Authentication Security 87

IBM Big Data Hub

JANUARY 16, 2024

From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people. Trend: Customer experience One true benefit of AI-powered technology is the customer experience , or CX.

Financial Services 51

Financial Services Customer Experience Cloud Digital transformation 51

National Archives Records Express

MARCH 8, 2023

The Electronic Records Archives (ERA) system will shutdown on Friday, March 24, 2023. will be April 17, 2023. will provide customer agencies with a modern, cloud-hosted platform for records scheduling and transfer services. We are currently estimating the launch date of ERA 2.0 New functionality added to ERA 2.0

Customer Experience 52

Customer Experience Archiving Authentication Communications 52

Thales Cloud Protection & Licensing

MARCH 14, 2023

Respecting Privacy and Data Protection: World Consumer Rights Day divya Wed, 03/15/2023 - 05:44 For the last four decades, March 15th has marked World Consumer Rights Day - a campaign to raise global awareness about the needs and rights of consumers. It’s not only consumers and retailers taking notice of this trend, of course.

Privacy 71

Privacy Retail Customer Experience B2C 71

IBM Big Data Hub

MAY 25, 2023

The Center of Excellence (CoE) already has more than 1,000 consultants with specialized generative AI expertise that are engaging with a global set of clients to drive productivity in IT operations and core business processes like HR or marketing, elevate their customer experiences and create new business models.

Artificial Intelligence 107

Artificial Intelligence Marketing Customer Experience Cloud 107

IBM Big Data Hub

SEPTEMBER 11, 2023

We are in the midst of an AI revolution where organizations are seeking to leverage data for business transformation and harness generative AI and foundation models to boost productivity, innovate, enhance customer experiences, and gain a competitive edge.

Customer Experience 113

Customer Experience Cloud Data migration Digital transformation 113

IBM Big Data Hub

DECEMBER 15, 2023

More than ever, organizations must stay on top of changes in the customer service experience to improve customer satisfaction and meet increased customer needs. A 2023 Gartner study found that 58% of leaders identified business growth as one of their most important goals.

Artificial Intelligence 74

Artificial Intelligence Customer Experience Communications Libraries 74

IBM Big Data Hub

FEBRUARY 26, 2024

Additionally in 2023, we expanded our accessibility of IBM Hybrid Cloud Mesh to the Equinix Metal platform to enhance our customers’ ability to take advantage of the extensive Equinix infrastructure footprint to choose where to deploy and connect their enterprise applications in a flexible and efficient way.

Cloud 102

Cloud Artificial Intelligence Customer Experience Retail 102

The Last Watchdog

MARCH 13, 2023

Whether the long anticipated economic downturn of 2023 is a temporary dip lasting a couple quarters or a prolonged period of austerity, CISOs need to demonstrate that they’re operating as cautious financial stewards of capital, a role they use to inform their choices regardless of the reality — or theater — of a recession.

Security 203

Security Insurance Cybersecurity Customer Experience 203

IBM Big Data Hub

OCTOBER 17, 2023

In a research brief defining “5 trends for 2023,” the IBM Institute for Business Value reports, “In 2023, rapid response is the new baseline. Events that represent customer satisfaction can drive more proactive responses, quickly turning negative customer experiences into positive ones.

Analytics 83

Analytics Customer Experience Marketing IT 83

Collibra

MAY 1, 2024

However, with an average tenure of roughly two-and-a-half years, CDAOs and CDOs have the shortest tenures of any C-suite executives, according to a 2023 Deloitte study (1). Highlight how formerly siloed teams have worked together to drive business value, improve customer experiences or solve complex problems. July 17 2023.

Analytics 75

Analytics Government Compliance Customer Experience 75

Reltio

FEBRUARY 22, 2024

Customers are now consistently achieving first insights within 30 days of implementation. We also burnished our reputation as an AI trailblazer in 2023. Branham leads Reltio’s Customer Success, Professional Services, and Customer Engineering organization and our Customer Experience strategy.

Customer Experience 52

Customer Experience MDM Healthcare Digital transformation 52

OpenText Information Management

DECEMBER 13, 2023

In many ways, the year 2023 seems like a table-setter for a seismic 2024. We have two escalating regional wars with global impact, an economy that can’t seem to find its footing, and a looming U.S. presidential election that seems inevitably headed toward a rematch of two leaders with historically low levels of popularity.

Customer Experience 62

Customer Experience Digital transformation IT Education 62

IBM Big Data Hub

MAY 18, 2023

Forrester Research just released “ The Forrester Wave™: AI Decisioning Platforms, Q2 2023: The 13 Providers That Matter Most And How They Stack Up ” by Mike Gualtieri with Aaron Katz, Catherine Marcin, and Jen Barton, and IBM is proud to be recognized as a Leader.

Data science 94

Data science Customer Experience Marketing Cloud 94

IBM Big Data Hub

SEPTEMBER 6, 2023

The potential of this powerful new tool spans the entire end-to-end marketing process, from internal communications and productivity to customer-facing channels and product support. This will ensure that proprietary data is protected, customer experiences are relevant and rewarding, and the marketing process is streamlined and cost effective.

Marketing 121

Marketing B2B Customer Experience Communications 121

OpenText Information Management

NOVEMBER 22, 2023

The word ‘rollercoaster’ best sums up 2023. We’ve experienced economic, geopolitical, technological, and societal challenges over recent months with the ongoing cost-of-living crisis, high interest rates, inflation, global conflicts, catastrophic weather events, the rise in artificial intelligence such as ChatGPT, to name only a few.

Financial Services 57

Financial Services Artificial Intelligence Customer Experience Content services 57

Thales Cloud Protection & Licensing

MARCH 20, 2023

Self-Sovereign Identities, The Next Step in Privacy-First User Experience divya Tue, 03/21/2023 - 06:10 There is a growing momentum around Self-Sovereign Identities (SSI) with real value to be captured by individuals, countries, and businesses. When privacy is at stake, SSI puts individuals back in control of their personal data.

Privacy 71

Privacy Blockchain Customer Experience Access 71

Info Source

APRIL 4, 2023

Recent investment in Shinydocs is led by First Ascent Ventures and will position the company to disrupt the enterprise content management software space Waterloo, ON (March 15, 2023) – Shinydocs, a Waterloo-based digital information management software company, announced today that it has raised $16.25

Unstructured data 40

Unstructured data Customer Experience Marketing Financial Services 40

IBM Big Data Hub

OCTOBER 30, 2023

Whether you’re looking to streamline operations, improve customer experiences, or unlock new revenue streams, IBM watsonx.data on AWS lays the foundation for a smarter, more agile approach to data management and analytics. Join us at AWS re:Invent 2023 from November 27 to December 1 in Las Vegas, Nevada.

Analytics 85

Analytics Retail Cloud Insurance 85

OpenText Information Management

SEPTEMBER 26, 2022

In fact, according to the World Bank, the price of energy commodities is expected to be 46 percent higher on average in 2023. Around the world, energy costs are spiking to record-high prices and aren’t expected to subside anytime soon.

Customer Experience 62

Customer Experience Communications Marketing 62

OpenText Information Management

JANUARY 24, 2022

2023 will be the year the cookie crumbles. Google announced plans to delay the phase-out of third-party cookies in Chrome, giving marketers just a bit more time to prepare. But does that mean brands are ready?

Marketing 62

Marketing Customer Experience Digital transformation Cloud 62

IBM Big Data Hub

DECEMBER 5, 2023

While generative AI currently makes up only 9% of the retail industry’s bottom line impact in 2023, IHL anticipates generative AI will grow to represent 78% of the total financial impact by 2029, reaching a total of USD 4.4 trillion on retail businesses through 2029. trillion in that year.

Retail 95

Retail Unstructured data Artificial Intelligence Sales 95

IBM Big Data Hub

DECEMBER 8, 2023

between 2023 and 2032. Furthermore, AI engineering, supported by platforms like watsonx, enables a personalized customer experience. Engineering Data Management solutions help customers in managing the extensive data needed for autonomous driving development, as illustrated in this Continental case study.

Computer and Electronics 74

Computer and Electronics Manufacturing Cloud Customer Experience 74

IBM Big Data Hub

JUNE 30, 2023

Pair all of this with the difficulty of meeting customer expectations that deliver a superior customer experience, while maximizing profitability, and it can seem like the industrial sector is facing an impossible task. Delays in repairs can often mean supply chain disruptions.

Manufacturing 72

Manufacturing Mining B2B Analytics 72

OpenText Information Management

APRIL 4, 2024

Learn more about how OpenText Experience Cloud can help you cultivate meaningful customer relationships by delivering value-rich post-sale experiences. The State of Customer Success Report, 2023. The post Three customer success trends in a post-pandemic world appeared first on ONE OpenText Blogs.

Sales 62

Sales B2B Communications Insurance 62