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MY TAKE: Sophos X-Ops advances internal, external threat intelligence sharing to the next level

The Last Watchdog

And the entire mitigation effort gets added to the overall knowledge base. The joint task force unraveled how the attackers were able to leverage a fake downloading site and grey-market remote access tools to distribute multiple ransomware families.

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Software Converges with Hardware: Infosource Acquires HSA

Info Source

November 19, 2019 (Geneva, Switzerland) – Document hardware market research firm Infosource today announced the acquisition of Harvey Spencer Associates Inc. HSA), the premier market analyst company for the worldwide Capture Software market. HSA is recognized as an authority in business process input software research.

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4 ways generative AI addresses manufacturing challenges

IBM Big Data Hub

An inaccurate AI prediction in a marketing campaign is a minor nuisance, but an inaccurate AI prediction on a manufacturing shopfloor can be fatal. For example, as manufacturers, we create a knowledge base, but no one can find anything without spending hours searching and browsing through the contents.

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Seven customer service types that organizations should provide

IBM Big Data Hub

Knowledge base Organizations have increasingly invested resources in databases where users can search for articles and forum posts. Organizations like knowledge bases because they minimize the use of employees, making it a cost-effective way to solve customer problems.

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How chatbots can provide a better customer experience

IBM Big Data Hub

However, through the implementation of NLP and business knowledge bases in chatbots, automated responses to the frequently asked questions (FAQS) can be deployed quickly. With IBM Watson Assistant, you can incorporate market leading intelligent customer care across all channels and touch points.

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Unlocking the power of chatbots: Key benefits for businesses and customers

IBM Big Data Hub

Interact when and where customers are Conversational marketing can be deployed across a wide variety of platforms and tools to meet your customers where and how they prefer. Your potential market is worldwide. This consistency, derived from the knowledge base, helps to maintain brand integrity and accuracy in customer communications.

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The total patient experience: reflections from HIMSS 2024

OpenText Information Management

Healthcare providers that prioritize total experience can tap into this lucrative market by offering personalized communications, wellness programs, digital health tools, and proactive health management solutions.