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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

While every customer interaction is different, organizations that want to improve customer retention and grow their customer base must create an effective customer service strategy. Sign up for customer and employee experience topic updates Six tips to ensure a successful customer service strategy 1.

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Will generative AI make the digital twin promise real in the energy and utilities industry?

IBM Big Data Hub

We leverage retrieval-augmented generation tasks to create a question-answer feature or multi-lingual conversational chatbot (based on a documents or dynamic content from a broad knowledge base) that provides field service assistance in real time. Field services.

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How to Use MITRE ATT&CK to Understand Attacker Behavior

eSecurity Planet

MITRE ATT&CK (“miter attack”) is an up-to-date and widely-used knowledge base that focuses on how attackers think and operate. It’s based on practical use cases, so companies can better evaluate security issues and get examples of common tactics and techniques used by threat actors. Detection and analytics.

Analytics 101
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10 Tips on how to improve data quality

Collibra

The importance of high-quality data is documented throughout the top verticals and is especially significant with the recent pandemic. The best start to data quality improvement is by defining an enterprise data quality strategy. What is a data quality strategy? Improving data quality delivers: . Trusted reporting and analytics.

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IBM and business partner bring intelligent equipment maintenance to automotive company with IBM Maximo

IBM Big Data Hub

ISO55000), various business, process and data standards, management strategies and KPI systems that cover the asset lifecycle to form the best practices of asset management (EAM) in various industries. Likewise, it can provide best practice repair methods based on historical data and sort the matching degree.

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Leveraging generative AI on AWS to transform life sciences

IBM Big Data Hub

The industry is under tremendous pressure to accelerate drug development at an optimal cost, automate time- and labor-intensive tasks like document or report creation to preserve employee morale, and accelerate delivery. Conversational Knowledge: Reviews, knowledge base, product descriptions and more.

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MITRE Expands Security Testing to Services, Deception Tools & More

eSecurity Planet

Rather, they demonstrate how each vendor handles threat detection using the ATT&CK knowledge base. MITRE is developing a deception approach that will provide end-users with relevant findings, define important distinctions in vendor product strategies, and do so in “a fair and open manner.”

Security 110