CGI

SEPTEMBER 3, 2019

‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence. For as long as there have been banks, there have been bank customers expecting banks to know all about them the moment they call, log in, or walk through the door. Also, request a free copy of our latest financial consumer survey.

Artificial Intelligence 45

Artificial Intelligence Retail Customer Experience Marketing 45

IBM Big Data Hub

SEPTEMBER 6, 2023

The potential of this powerful new tool spans the entire end-to-end marketing process, from internal communications and productivity to customer-facing channels and product support. For example, a retail clothing company might use generative AI to customize email or online experiences tailored for different customer personas.

Marketing 121

Marketing B2B Customer Experience Communications 121

IBM Big Data Hub

OCTOBER 30, 2023

According to a survey by the MIT Sloan Management Review, nearly 85% of executives believe generative AI will enable their companies to obtain or sustain a competitive advantage. One of the largest children clothing retailer in the US utilizes this solution to streamline its complex supply chain.

Analytics 85

Analytics Retail Cloud Insurance 85

Reltio

MAY 26, 2020

Learn from industries that have already had to digitally transform the customer experience. The What: Personalization – Data and the analysis of it gives CPGs the opportunity to personalize customer experiences more accurately, as well as target consumers with the right advertising.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

IBM Big Data Hub

MARCH 29, 2024

Organizations that succeed at customer retention will benefit by encouraging customer loyalty. Those that understand the importance of customer retention will invest in the necessary customer experience management. Some of the steps to building an effective customer retention strategy are: 1.

Customer Experience 64

Customer Experience Artificial Intelligence Marketing Communications 64

Thales Cloud Protection & Licensing

AUGUST 7, 2018

If you have looked at our recently released annual Data Threat Report: Retail Edition , you understand this is not just hyperbole. retail sector needs to come to terms with some bad news. The retail sector is responding to the onslaught of breaches, with 84% of companies surveyed planning to increase IT security spending.

Data breaches 63

Data breaches Retail IT Communications 63

Reltio

MAY 4, 2020

Do you need to deliver a real-time understanding of customers to power digital engagement at scale ? How important are customer preferences from transactions and interactions for marketing segmentation, sales, customer experience, customer analytics, or compliance reporting? . Customer-experience.

Customer Experience 52

Customer Experience Digital transformation MDM Sales 52

Thales Cloud Protection & Licensing

JUNE 21, 2018

Imagine there was a race to see who could deliver the best customer experience around data protection. Think about taxing your car, paying for a TV license or buying an insurance policy – not exactly the sort of transactions that set the pulse racing! But imagine if we lived in a world where security was cool.

Security 54

Security Personal data Retail Marketing 54

Reltio

FEBRUARY 20, 2020

Within four years, the industry around these consumer product and retail companies grew 890% based on a recent survey by Hitwise. These services follow three main buying patterns to support a new customer experience: product curation, replenishment or access.

Retail 52

Retail Customer Experience Sales Manufacturing 52

CGI

OCTOBER 14, 2019

For more than 50 years, banks have relied on computers and software to manage and secure their data, as well as protect their customers’ interests. We are now on the cusp of a major revolution—something that will be as big for banks as the internet was for retail businesses. What’s driving this momentous change?

Artificial Intelligence 64

Artificial Intelligence Analytics Customer Experience Big data 64

CGI

JANUARY 10, 2019

Redefining your customer experience transformation strategy through innovation. What would prompt a customer to leave the comfort of home to shop at a store, instead of buying online? Recent surveys reveal that shoppers still significantly value interaction with a human sales assistant. Fri, 01/11/2019 - 00:29.

Customer Experience 58

Customer Experience Retail Sales Digital transformation 58

CGI

AUGUST 21, 2018

Mobile technologies have been a key area of innovation over the past years, used to improve the customer experience and reduce the cost of operations. Omni and digital-only channels drive the next-generation customer experience. Mobile solutions are becoming “table stakes”. Add new comment.

Energy and Utilities 40

Energy and Utilities Digital transformation IoT Customer Experience 40

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

CGI

JULY 10, 2018

This focus on innovation is echoed in our 2017 CGI Client Global Insights , where retail banking executives listed their top two business priorities as improving the end-to-end customer experience, and accelerating customer-facing digital transformation programs. Add new comment.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

CGI

MAY 15, 2018

This focus on innovation is echoed in our 2017 CGI Client Global Insights , where retail banking executives listed their top two business priorities as improving the end-to-end customer experience, and accelerating customer-facing digital transformation programs. Add new comment.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

IT Governance

APRIL 17, 2019

The hospitality sector has been clamouring for technological innovation recently, with organisations eager to find novel ways to improve the customer experience. According to a Hospitality Tech survey , the industry’s top two challenges are a lack of IT budget and outdated technology architecture. Which technologies can help?

IT 75

IT Data breaches Privacy Information Security 75

Thales Cloud Protection & Licensing

MAY 22, 2023

8 Key Components of a CIAM Platform sparsh Tue, 05/23/2023 - 04:15 Customer Identity and Access Management (CIAM) is essentially developed to improve the customer experience (CX), ensure the highest level of security, protect customer data, and support the management of external, non-employee identities.

Customer Experience 71

Customer Experience Authentication Passwords Retail 71

CGI

FEBRUARY 18, 2020

CGI-sponsored GTNews survey reveals major challenge for corporate banks—declining client satisfaction (part 1). The 2019 survey reveals corporate clients’ satisfaction level has dropped to the lowest recorded level and is below 50% for the first time, with only 49% of corporate clients rating their bankers as good or excellent.

Retail 90

Retail Access Customer Experience IT 90

Reltio

OCTOBER 28, 2021

How can you increase cross and upsell in a B2C Loyalty Management use case if you can’t connect Customer, Product and possibly also Location (retail outlet)? How will you upgrade your customer satisfaction in your maintenance programme if you don’t know which product each client bought and which engineer’s territory it is in?

MDM 98

MDM IT B2B Sales 98

IBM Big Data Hub

DECEMBER 1, 2023

According to the IBM Transformation Index: State of Cloud , a 2022 survey commissioned by IBM and conducted by an independent research firm, more than 77% of business and IT professionals say they have adopted a hybrid cloud approach. fast and secure mobile banking apps).

Cloud 88

Cloud Digital transformation IoT Artificial Intelligence 88

Info Source

NOVEMBER 14, 2018

“By eliminating manual website updates, PITT OHIO has reclaimed 90 to 95 percent of a customer service rep’s time, freeing them to tackle higher-value work that is both rewarding and enhances the customer experience.”. Product Information. Next-Generation RPA: RPA+Artificial Intelligence Platform.

Artificial Intelligence 40

Artificial Intelligence B2B Digital transformation Marketing 40