Rocket Software

MARCH 14, 2022

Analyst firm IDC recently published a Vendor Spotlight report featuring ASG Mobius Content Services (Mobius) and its applications in the financial service and insurance industries. Read on to learn how Mobius helps customers manage content from capture to distribution, and more of the highlights from IDC’s research.

Financial Services 82

Financial Services Insurance Digital transformation Paper 82

Collibra

APRIL 9, 2021

Recapping a discussion moderated by Stijn Christiaens and featuring insurance data experts from Deloitte UK . Insurance is a data-intensive business. Insurance companies need data to better assess risks and price policies competitively, but also profitably. Data governance holds key to cloud migration.

Insurance 59

Insurance Cloud Data science Analytics 59

Info Source

APRIL 4, 2018

Irvine, CA, April 4, 2018 – Kofax ® , a leading provider of software to simplify and transform the First Mile of business, today announced that Kofax TotalAgility® is accelerating the digital transformation efforts of half of the top-ranked life insurers in the U.S. A leading property and casualty insurer in the U.S.

Digital transformation 40

Digital transformation Insurance Information capture Customer Experience 40

Info Source

APRIL 25, 2019

It creates a completely new frictionless user experience for all onboarding and data entry scenarios like sign-up, registration, and document input, supports organizations’ digital transformation and robotic process automation (RPA) strategies.

Customer Experience 40

Customer Experience Digital transformation Insurance Financial Services 40

IBM Big Data Hub

JANUARY 16, 2024

From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people. One example of this is in insurance.

Financial Services 51

Financial Services Customer Experience Cloud Digital transformation 51

The Last Watchdog

MARCH 13, 2023

In other words, they shouldn’t detail how cybersecurity spending drives revenue and that cuts to the security program directly affect relationships and requirements with three key constituencies: customers, insurers, and regulators. Demonstrate secure practices to customers.

Security 204

Security Insurance Cybersecurity Customer Experience 204

OpenText Information Management

APRIL 5, 2019

Each year, Belgian insurer Fédérale Assurance produces up to 10 million pages of customer communications relating to its financial investment products and insurance offerings, including car, home and life insurance.

Communications 48

Communications Insurance Paper Customer Experience 48

Info Source

APRIL 20, 2020

Industry veteran elected to help accelerate ABBYY’s Digital Intelligence strategy. In this position Robert will work with the CEO and executive management team to shape ABBYY’s global enterprise growth strategy and execution. MILPITAS, Calif.

Digital transformation 64

Digital transformation Customer Experience Insurance Compliance 64

AIIM

NOVEMBER 23, 2021

The C-suite wants to see governance practitioners and practices deliver tangible value back to the business by using information to support better customer experiences and customer intelligence." - Peggy Winton, CEO of AIIM. More personal and accurate customer service. Customer, customer, customer!

Information governance 115

Information governance Government Customer Experience Archiving 115

Reltio

FEBRUARY 22, 2024

We unveiled the velocity packs in February, featuring pre-built connectors and smooth integrations to speed deployment for clients in sectors like healthcare, financial services, and insurance. Branham leads Reltio’s Customer Success, Professional Services, and Customer Engineering organization and our Customer Experience strategy.

Customer Experience 52

Customer Experience MDM Healthcare Digital transformation 52

Collibra

APRIL 11, 2022

Best practices come from experience, so it’s always a good idea to look around and consider what other organizations have done when implementing and working with a data governance program. This will help you test strategies and figure out what works best in your unique environment. Control over validating customer needs.

Government 52

Government Communications Insurance Customer Experience 52

IBM Big Data Hub

SEPTEMBER 11, 2023

We are in the midst of an AI revolution where organizations are seeking to leverage data for business transformation and harness generative AI and foundation models to boost productivity, innovate, enhance customer experiences, and gain a competitive edge.

Customer Experience 114

Customer Experience Cloud Data migration Digital transformation 114

Information Management Resources

MARCH 27, 2018

Led by chief digital transformation officer Todd Fancher, AmFam's innovation strategy will lean on small teams and focus on customer experience.

Digital transformation 38

Digital transformation Customer Experience Insurance Analytics 38

Reltio

JUNE 12, 2020

1 sentence company description: DataZed is a consultancy that works with organizations to improve their data quality, data governance and data strategy. 1-2 Previous Roles & Companies: Worked as a consultant with general insurers, Lloyd’s market firms, brokers and reinsurers, including Beazley Group and RSA.

Insurance 52

Insurance Customer Experience B2B MDM 52

CGI

DECEMBER 7, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. Thu, 12/07/2017 - 15:43. Top IT priorities.

Insurance 40

Insurance Digital transformation Artificial Intelligence GDPR 40

CGI

DECEMBER 5, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. Tue, 12/05/2017 - 17:24. Top IT priorities.

Insurance 40

Insurance Digital transformation Artificial Intelligence GDPR 40

OpenText Information Management

APRIL 4, 2024

Customer success is a discipline focused on ensuring customers reach their desired outcomes when using an organization’s product or services. More customers are focusing on the latter half of the journey There’s a growing appreciation in business of the importance of the post-sale customer journey.

Sales 62

Sales B2B Communications Insurance 62

OpenText Information Management

NOVEMBER 1, 2021

The organization specializes in insurance, investment services, and both personal and commercial banking. … The post Financial institution leverages OpenText and AWS powered solution for personalized digital experiences at scale appeared first on OpenText Blogs.

Insurance 52

Insurance Communications Customer Experience 52

AIIM

OCTOBER 15, 2018

Historically solutions from North America are primarily focused on customer experience. Allianz – a global financial services and insurance company – is one of those organizations which had to rethink their approach on e-signatures. This concept also resonates in other common law countries like the UK or Australia.

Compliance 109

Compliance Insurance Digital transformation Authentication 109

Reltio

MAY 20, 2022

Some of the world's top enterprises now run on Reltio, including 14 of the Fortune 100, and 9 of the top 10 pharmaceutical companies and several globally recognized customers, including AstraZeneca, Takeda, Empire Life Insurance, and Fulton Bank, switched from legacy to modern MDM solutions. Legacy MDM - There’s a Better Answer.

MDM 75

MDM Customer Experience Cloud Insurance 75

Reltio

MAY 12, 2020

Data innovators support digital and customer experience transformations. They work on important and interesting initiatives like how to use customer data to create connected customer experiences and to drive hyper-personalization at scale. customer centricity. hyper-personalization at scale.

Customer Experience 98

Customer Experience MDM Compliance Insurance 98

IBM Big Data Hub

APRIL 10, 2024

In fact, 83% of IT executives feel that modernization is central to their organization’s strategy, but only 27% say their organizations have modernized the requisite workflows (including applications, data and underlying systems). Executives know they must modernize. My organization is able to develop solutions and capabilities faster.”

Cloud 98

Cloud Marketing Customer Experience Risk 98

IBM Big Data Hub

DECEMBER 1, 2023

Insurers struggle to manage profitability while trying to grow their businesses and retain clients. Large, well-established insurance companies have a reputation of being very conservative in their decision making, and they have been slow to adopt new technologies.

Insurance 107

Insurance Digital transformation Customer Experience Cloud 107

Information Management Resources

SEPTEMBER 11, 2018

There are more than a few IT execs leading their firms’ move to speed and innovation in customer experience. VGZ Cooperative is one such firm where this is happening in spades.

Insurance 29

Insurance Customer Experience IT 29

AIIM

MARCH 12, 2018

Creating a Digital Transformation Strategy that Builds Upon What You Have. 10 Strategies to Navigate the Shift from ECM to Content Services. A Modern ECM Strategy Means You Must Walk and Chew Gum at the Same Time. Getting Ahead of the Disruption Curve is Critical for Insurance Companies. From Documents to Content to Data.

ECM 90

ECM Digital transformation Digital preservation Content services 90

IBM Big Data Hub

JANUARY 18, 2024

They can eliminate prolonged wait times in phone-based customer support and email or live chat support. Chatbots are instantly accessible to multiple users, enhancing the customer experience by promptly addressing their interests and concerns. Providing fast and accurate answers helps build long-term customer relationships.

Sales 96

Sales Artificial Intelligence Communications Marketing 96

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 88

Artificial Intelligence Retail Unstructured data Insurance 88

Info Source

JULY 16, 2019

The retail industry and banking are the biggest spenders on AI in the region, with use cases such as fraud analysis and customer-facing process automation enabling self-service and improving customer experience. and Tech Mahindra.

Customer Experience 40

Customer Experience Financial Services Marketing Retail 40

IBM Big Data Hub

FEBRUARY 23, 2024

It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. It assists customers and gathers crucial customer data during interactions to convert potential customers into active ones.

Analytics 106

Analytics Artificial Intelligence Marketing Education 106

IBM Big Data Hub

FEBRUARY 13, 2024

Design content, ad campaigns and innovative products that build better customer experiences. Invest in data hygiene and collection strategies to keep your engine running smoothly. This use case saves time and enables users to focus on higher-level strategy rather than daily business management. Garbage in, garbage out.

Artificial Intelligence 125

Artificial Intelligence Marketing Sales Communications 125

Reltio

JANUARY 29, 2020

These home warranties have been a boon for the insurance industry because this segment grows 3.1% Moreover, it can be easily scaled up or down depending on the strategy being used. How to Become a Customer Satisfaction Leader. It ultimately requires a trusted customer experience.

Customer Experience 52

Customer Experience Manufacturing B2C B2B 52

Reltio

JULY 2, 2019

“As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience. Data strategy shouldn’t be separate from business strategy and it must be fed from that.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Reltio

SEPTEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. Kate Tickner, Reltio. The D.O.M.O.R.E.

Customer Experience 53

Customer Experience Insurance Digital transformation Analytics 53

Collibra

SEPTEMBER 9, 2022

Duplication of contact details, for example, affects customer experience significantly. Looking at the recent experience, the need to improve the quality of data for COVID-19 and subsequent pandemics is evident more than ever. Additionally, they may have application and system silos. Finally, tools. What are data quality checks?

Analytics 105

Analytics Customer Experience Marketing Unstructured data 105

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Reltio

NOVEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. The D.O.M.O.R.E.

Customer Experience 40

Customer Experience Insurance Digital transformation MDM 40

Rocket Software

MARCH 11, 2022

Terminal emulation and host access to these critical resources is key to enabling a range of business processes from serving customers more efficiently to ensuring regulatory compliance. While organizations with a mainframe or IBM® i need a terminal emulator for access, users shouldn’t be limited by a specific endpoint strategy.

Retail 52

Retail Manufacturing Compliance Access 52