IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 88

Artificial Intelligence Retail Unstructured data Insurance 88

Info Source

OCTOBER 7, 2020

At Ephesoft, we focus on creating an exceptional customer experience from beginning to end,” said Ike Kavas, Founder and CEO at Ephesoft. Partnerships with leading consulting and implementation organizations, like Fortude, enable us to expedite business processes around the globe for our joint customers. About Ephesoft.

Digital transformation 40

Digital transformation Manufacturing Customer Experience Financial Services 40

Reltio

JULY 6, 2018

A leading PC & printer manufacturer & re-seller created a single global view of accounts. Reltio Cloud delivered an Account 360 solution to manage complex relationships and hierarchies among their business units, customers, and partners. Reduced IT & Operational Cost. Fast Path to Digital Transformation.

MDM 60

MDM Insurance Retail Cloud 60

Reltio

MARCH 15, 2019

Bill Brumlow of Petco is helping his organization successfully offer consistent experience and efficient omni-channel customer journey, while Walt Feldmann of Subway is helping his business counterparts deliver an enhanced customer experience via their mobile loyalty app, all thanks to innovative use of customer data.

B2B 40

B2B Digital transformation Retail MDM 40

Reltio

AUGUST 16, 2018

improve operational efficiencies, deliver better customer experiences) data strategies, and has defensive (e.g. While there are many tools being offered to meet GDPR and other regulatory requirements, companies should use a Modern Data Management platform that supports both offensive (e.g.

GDPR 70

GDPR MDM Compliance Personal data 70

Reltio

OCTOBER 24, 2018

In sum, this mandates a comprehensive customer profile with a 360-degree view that can accommodate data-change requests and the ability to generate privacy compliance reports fast.

Data Privacy 74

Data Privacy Privacy GDPR Compliance 74

IBM Big Data Hub

MAY 26, 2023

Consider large financial services organization going through core banking modernization. The core banking application landscape involves multiple applications (both legacy and custom off-the-shelf) that are integrated and surfaced across multiple customer experiences, including mobile.

Cloud 79

Cloud Energy and Utilities Financial Services Digital transformation 79

Reltio

MAY 13, 2019

These inconsistencies impact productivity of your users and also impact customer experience across channels.”. If you’re like most companies, the quality of your master data has naturally degraded over time, leading to duplication and inconsistencies within and across your applications.

Cloud 89

Cloud Cleanup Risk IT 89

Reltio

JULY 2, 2019

“As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Reltio

JULY 31, 2019

Now businesses are acquiring as much data as they can, trying to exploit it to drive innovation and new customer experiences. Business moved faster than our ability to change the technology based on these relational database models. You need flexibility and fluidity because the landscape is constantly shifting around you.

Analytics 49

Analytics Blockchain Cloud Artificial Intelligence 49

Reltio

JULY 10, 2019

Much of background is what we now call customer experience and its predecessors of CRM and eCommerce applications in Retail and CPG as well as PLM, ERP and supply chain.

MDM 40

MDM Sales Digital transformation Cloud 40

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. In addition, deeper insights on market and consumer trends can help teams develop new products.

Artificial Intelligence 81

Artificial Intelligence IT Customer Experience Government 81