IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents. Robots handle and move physical objects.

Artificial Intelligence 86

Artificial Intelligence Retail Unstructured data Insurance 86

IBM Big Data Hub

OCTOBER 30, 2023

One of the largest children clothing retailer in the US utilizes this solution to streamline its complex supply chain. The retailer uses these insights to optimize inventory levels, reduce costs and enhance efficiency. The retailer uses these insights to optimize inventory levels, reduce costs and enhance efficiency.

Analytics 83

Analytics Retail Cloud Insurance 83

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? What other preferences are important to deliver a great experience?

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

Reltio

MAY 26, 2020

Learn from industries that have already had to digitally transform the customer experience. The What: Personalization – Data and the analysis of it gives CPGs the opportunity to personalize customer experiences more accurately, as well as target consumers with the right advertising.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

Thales Cloud Protection & Licensing

JULY 16, 2019

This week marks the return of Amazon Prime Day – Amazon’s seasonal retail event which has fast become a masterclass in driving demand and growth through great customer experience. In fact, last year’s event was touted as ‘the biggest shopping event in history’ , with over 100 million products sold.

Digital transformation 73

Digital transformation Customer Experience Encryption Authentication 73

IBM Big Data Hub

SEPTEMBER 6, 2023

For example, a retail clothing company might use generative AI to customize email or online experiences tailored for different customer personas. The advanced capabilities of generative AI for text, visuals and video have the potential to create a more personalized and engaging experience.

Marketing 119

Marketing B2B Customer Experience Communications 119

erwin

OCTOBER 16, 2020

And this time sensitivity is a massive issue, as taking a proactive and data-driven approach can literally mean life or death to your business or to your customers. And that’s where data analytics can play a huge role. The benefits of fast time to insights is clear, regardless of the industry you’re in.

Artificial Intelligence 145

Artificial Intelligence Analytics Digital transformation Customer Experience 145

Thales Cloud Protection & Licensing

AUGUST 7, 2018

If you have looked at our recently released annual Data Threat Report: Retail Edition , you understand this is not just hyperbole. retail sector needs to come to terms with some bad news. The retail sector is responding to the onslaught of breaches, with 84% of companies surveyed planning to increase IT security spending.

Data breaches 63

Data breaches Retail IT Communications 63

erwin

JUNE 11, 2020

The retail industry has also employed data intelligence in developing tools to better forecast and plan according to supply and demand trends and consumer Key Performance Indicators (KPI). Real-time data analytics can be used by businesses to better meet customer needs as it arises and improve customer satisfaction.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

IBM Big Data Hub

FEBRUARY 23, 2024

ML and DL lie at the core of predictive analytics, enabling models to learn from data, identify patterns and make predictions about future events. It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience.

Analytics 103

Analytics Artificial Intelligence Marketing Education 103

Info Source

JULY 16, 2019

The retail industry and banking are the biggest spenders on AI in the region, with use cases such as fraud analysis and customer-facing process automation enabling self-service and improving customer experience. According to IDC , the spending on AI systems in Asia-Pacific is expected to reach $5.5 billion in 2022.

Customer Experience 40

Customer Experience Financial Services Marketing Retail 40

CGI

DECEMBER 10, 2014

In my last blog , I shared the potential value of Apple’s iBeacon technology in transforming the passenger experience and transport operations. As I noted, there are already many real-life examples of its application in other industries such as retail. Special events. Moving around the park. Are you ready to try this technology?

Customer Experience 40

Customer Experience Retail IT 40

CGI

OCTOBER 14, 2019

For more than 50 years, banks have relied on computers and software to manage and secure their data, as well as protect their customers’ interests. We are now on the cusp of a major revolution—something that will be as big for banks as the internet was for retail businesses. What’s driving this momentous change?

Artificial Intelligence 64

Artificial Intelligence Analytics Customer Experience Big data 64

Reltio

MARCH 12, 2020

As WHO declares COVID-19 a pandemic , this event is impacting our lives and the way of working in unprecedented ways. Virtual conferencing companies like Zoom, food delivery such as DoorDash, Uber Eats, and Green Chef, retailers like Walmart.com, Amazon, and Netflix are better positioned than many of their traditional competitors. .

Sales 85

Sales Marketing Retail Analytics 85

IBM Big Data Hub

JANUARY 16, 2024

A finely tuned product development strategy is a holistic, cross-collaborative endeavor with the capacity to help any organization weather unforeseen events or market changes. Why is a strong product development strategy important? Consumers have access to more information than ever to compare products and brands.

Marketing 80

Marketing Manufacturing Sales Customer Experience 80

Thales Cloud Protection & Licensing

JUNE 23, 2021

The virtual event provided hundreds of attendees with thought-provoking sessions and lots of practical tools for growing revenue in a digital age. Customers now want to use a product when they need it, without paying to own it forever. In the past, you could price your product at cost plus, sell it, and move on to the next customer.

Digital transformation 71

Digital transformation Energy and Utilities Agriculture Customer Experience 71

Ascent Innovations

AUGUST 29, 2020

Reduced turnaround time leading to better end-customer experience. At the same time, the consumer (retailer) will be able to launch new product lines with minimal risk. Supplier retains full ownership and visibility. More predictable demand forecasting and replenishment planning. Create a mutually beneficial contract.

Customer Experience 98

Customer Experience Risk Retail Manufacturing 98

CGI

JULY 10, 2018

After the event, I compared notes with some of my colleagues. This focus on innovation is echoed in our 2017 CGI Client Global Insights , where retail banking executives listed their top two business priorities as improving the end-to-end customer experience, and accelerating customer-facing digital transformation programs.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

CGI

MAY 15, 2018

After the event, I compared notes with some of my colleagues. This focus on innovation is echoed in our 2017 CGI Client Global Insights , where retail banking executives listed their top two business priorities as improving the end-to-end customer experience, and accelerating customer-facing digital transformation programs.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

IBM Big Data Hub

NOVEMBER 24, 2023

skills and infrastructure) Duplicative capabilities (including data) resulting in duplication of business rules and the like give rise to inconsistent customer experience. retail banking, wholesale banking, open banking and corporate banking).

Cloud 96

Cloud Customer Experience Mining Marketing 96

Collibra

JANUARY 25, 2019

Collibra organized a Data Governance and Business Transformation seminar in Paris recently, bringing together data managers from the financial, retail, transportation, and logistics industries. Customers are no longer only consumers of data, but they contribute through platforms and social networks as well.

Government 40

Government Digital transformation Customer Experience Metadata 40

Ascent Innovations

AUGUST 29, 2020

Reduced turnaround time leading to better end-customer experience. At the same time, the consumer (retailer) will be able to launch new product lines with minimal risk. Supplier retains full ownership and visibility. More predictable demand forecasting and replenishment planning. Create a mutually beneficial contract.

Customer Experience 52

Customer Experience Risk Retail Manufacturing 52

IBM Big Data Hub

JANUARY 29, 2024

In a moment’s notice, customer expectations and market conditions can change. Your business needs to be prepared to handle such an event. ” An example of a company that underwent a major retail transformation is Amazon, which changed the way consumers shop for everyday items.

Digital transformation 72

Digital transformation Artificial Intelligence Cloud Blockchain 72

Thales Cloud Protection & Licensing

MAY 22, 2023

8 Key Components of a CIAM Platform sparsh Tue, 05/23/2023 - 04:15 Customer Identity and Access Management (CIAM) is essentially developed to improve the customer experience (CX), ensure the highest level of security, protect customer data, and support the management of external, non-employee identities.

Customer Experience 71

Customer Experience Authentication Passwords Retail 71

Bill Schmarzo - Dell EMC

APRIL 4, 2018

Just as sobering as the shift of profit pools to customers, is when scale and network effects dominate markets, economic value rises to the top. Think about how Amazon’s market capitalization towers above that of other retailers, or how the iPhone regularly captures over 90 percent of smartphone industry profits.) Prepare for Vacation.

Digital transformation 98

Digital transformation Big data Marketing Artificial Intelligence 98

IBM Big Data Hub

DECEMBER 20, 2023

Examples of industries that have switched from monolithic architecture to microservices include subscription-based streaming services like Netflix, which uses microservices to track user activities, their history and other data to make real-time recommendations for enhanced engagement and better customer experiences.

Cloud 101

Cloud Digital transformation Customer Experience Compliance 101

IBM Big Data Hub

DECEMBER 1, 2023

Hybrid cloud also enables DevOps methodologies for banks to rapidly build customized solutions on software applications that streamline banking operations and deliver better customer experiences (e.g., fast and secure mobile banking apps).

Cloud 86

Cloud Digital transformation IoT Artificial Intelligence 86

Bill Schmarzo - Dell EMC

APRIL 4, 2018

Just as sobering as the shift of profit pools to customers, is when scale and network effects dominate markets, economic value rises to the top. Think about how Amazon’s market capitalization towers above that of other retailers, or how the iPhone regularly captures over 90 percent of smartphone industry profits.) Prepare for Vacation.

Digital transformation 40

Digital transformation Big data Marketing Artificial Intelligence 40

CGI

JANUARY 31, 2019

Like all other industries, customer expectations are changing for utilities (as referenced in our prior blog: End of the ”good old” days for utilities ). For example, customers can book a “Genius bar” appointment in the Apple store, request an Uber, or track their pizza through Dominos, all with the same level of speed and personalization.

Customer Experience 40

Customer Experience Compliance Retail Data collection 40

ARMA International

NOVEMBER 7, 2019

The major categories of financial institutions include central banks, retail and commercial banks, investment banks, investment companies, brokerage firms, internet banks, credit unions, and savings and loans associations. Both financial and non-financial risks can result in financial ramifications to the firms if not managed properly.

Financial Services 52

Financial Services Communications Compliance Risk 52

Reltio

OCTOBER 24, 2018

In sum, this mandates a comprehensive customer profile with a 360-degree view that can accommodate data-change requests and the ability to generate privacy compliance reports fast. This sweeping level of visibility is invaluable in the event of a data breach.

Data Privacy 74

Data Privacy Privacy GDPR Compliance 74

Ascent Innovations

OCTOBER 9, 2020

Safety stock serves as an insurance or a cushion for manufacturers and retailers against possible out of stock situations for an item. So, the right safety stock for an item should strike a balance between the conflicting goals of maximizing customer experience (satisfaction) and the cost of managing additional inventories.

Sales 66

Sales Manufacturing Marketing Customer Experience 66

Thales Cloud Protection & Licensing

MARCH 14, 2024

Keeping Customer Data Safe: AI's Privacy Paradox andrew.gertz@t… Thu, 03/14/2024 - 17:38 AI's appeal lies in its ability to personalize and streamline customer experiences in ways previously unimaginable.

Privacy 71

Privacy Data Privacy Analytics Risk 71