IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 83

Artificial Intelligence Retail Unstructured data Insurance 83

eDiscovery Daily

MARCH 15, 2018

eDiscovery Daily interviewed several thought leaders at LTNY this year (and some afterward) to get their observations regarding trends at the show and generally within the eDiscovery industry. The post Mary Mack of ACEDS: eDiscovery Trends 2018 appeared first on CloudNine. Today’s thought leader is Mary Mack of ACEDS.

e-Discovery 40

e-Discovery Education Data Privacy GDPR 40

AIIM

JANUARY 26, 2023

In it, Mancini identified several emerging trends: Explosive growth in volume and variety of data AND content. Reflecting on these trends, Mancini said: This is not to imply that the world of content management is the same as the broader world of data management. Billions of new connections between objects — the Internet of Things.

Blockchain 104

Blockchain ECM Analytics Compliance 104

The Last Watchdog

SEPTEMBER 4, 2019

Some fresh evidence of this encouraging trend comes to us by way of shared intelligence from WhiteHat Security. Is the customer experience with the application good?’ You’ve got to go down to a fundamental level, which is educating your developers. Related: The tie between DevOps and SecOps.

Security 170

Security Customer Experience Access Security awareness 170

IBM Big Data Hub

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. As such, leading organizations are obsessive about providing an excellent customer experience.

Customer Experience 62

Customer Experience Artificial Intelligence Communications Digital transformation 62

IBM Big Data Hub

JULY 17, 2023

They can comprehend complex customer queries, including nuanced intent, sentiment and context, leading to more accurate and relevant responses. Generative AI can also leverage customer data to provide personalized answers and recommendations and offer tailored suggestions and solutions to enhance the customer experience.

Search queries 53

Search queries Customer Experience Cloud Risk 53

Rocket Software

MARCH 11, 2022

According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance. When employee experiences are improved, customer experiences benefit as a result.

Retail 52

Retail Manufacturing Compliance Access 52

Reltio

FEBRUARY 6, 2019

Manish Sood , CEO, Reltio will look at how leading digital organizations are using technology to meet the trust, privacy and customer experience needs today and preparing for the future. As a data professional you face the convergence of mega-trends around Customer 360, AI, Big Data, programmatic marketing, ABM, and globalization.

MDM 40

MDM Digital transformation Big data Analytics 40

CGI

NOVEMBER 29, 2015

Collecting and then analysing data from assets can deliver operational efficiency, improved employee and customer experiences and deliver a range of innovative services. As CGI we conduct an annual review of trends amongst our client base. So why is IoT adoption progressing on a gradual rather than exponential rate?

IT 40

IT IoT Customer Experience Cloud 40

ARMA International

SEPTEMBER 13, 2021

Here, Part 1 discusses the key DT business drivers, concepts, and technology trends, how they are transforming organizations and society, and how the trends are affecting business users and customers. Some technology trends such as real-time data analytics are on-going, while others are more recent, such as blockchain.

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

CILIP

NOVEMBER 7, 2020

This was assured by recruiting teams of educated, articulate and creative young people from diverse backgrounds ? only one of whom had any previous library experience. Other lessons learned from the research included: the customer experience is vitally important to success. This, of course, should be an ongoing process.

Libraries 52

Libraries e-Delivery Government Communications 52

ARMA International

SEPTEMBER 27, 2021

Part 1 discussed the key DT business drivers, concepts, and technology trends, how they are transforming organizations and society, and how they are affecting business users and customers. Some technology trends such as real-time data analytics are ongoing, while others are more recent, such as blockchain. Knight, F.H.

Digital transformation 54

Digital transformation Risk IT Computer and Electronics 54

IBM Big Data Hub

JUNE 29, 2023

Here, we’ll discuss the major manufacturing trends that will change the industry in the coming year. Robotics and automation Robotics and automation have been transforming manufacturing for years now, and this trend is only expected to continue. Digitalization and Industry 4.0

Manufacturing 55

Manufacturing Artificial Intelligence Energy and Utilities Digital transformation 55

IBM Big Data Hub

FEBRUARY 9, 2024

Here are some important current AI trends to look out for in the coming year. GPU shortages and cloud costs The trend toward smaller models will be driven as much by necessity as by entrepreneurial vigor, as cloud computing costs increase as the availability of hardware decrease.

Artificial Intelligence 96

Artificial Intelligence Cloud Risk Access 96