IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents. Robots handle and move physical objects.

Artificial Intelligence 86

Artificial Intelligence Retail Unstructured data Insurance 86

AIIM

JULY 30, 2018

The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. For more information, make sure you download our new Industry Watch report — “Digitalizing” Core Business Processes — it’s free until AUGUST 1. a Digital Transformation journey.

Digital transformation 83

Digital transformation Customer Experience ECM Analytics 83

erwin

JUNE 11, 2020

Transforming Industries with Data Intelligence. Data intelligence has provided useful and insightful information to numerous markets and industries. The travel industry has found enhanced quality and range of products and services to provide travelers, as well as optimization of travel pricing strategies for future travel offerings.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

AIIM

JANUARY 10, 2018

It is about using information in brand new ways to enable innovation and enrich customer experiences. We're still AIIM, but with a redefined purpose and commitment to our members in the face of an industry disrupted. These are indeed exciting times for our evolving industry. Digitalizing core organizational processes.

ECM 94

ECM Digital transformation Customer Experience Analytics 94

IBM Big Data Hub

FEBRUARY 23, 2024

Organizations across industries increasingly benefit from sophisticated automation that better handles complex queries and predicts user needs. In conversational AI, this translates to organizations’ ability to make data-driven decisions aligning with customer expectations and the state of the market. billion by 2030.

Analytics 103

Analytics Artificial Intelligence Marketing Education 103

AIIM

JULY 30, 2018

The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. For more information, make sure you download our new Industry Watch report — “Digitalizing” Core Business Processes — it’s free until AUGUST 1. a Digital Transformation journey.

Digital transformation 80

Digital transformation Customer Experience ECM Analytics 80

IBM Big Data Hub

FEBRUARY 13, 2024

Design content, ad campaigns and innovative products that build better customer experiences. Teamwork: Assemble a team with expertise in AI, data science and your industry. Generative AI use cases Excitement about this new technology has spread quickly throughout various industries and departments.

Artificial Intelligence 122

Artificial Intelligence Marketing Sales Communications 122

DLA Piper Privacy Matters

SEPTEMBER 14, 2021

On 22 July 2021, the Treasury released a consultation paper setting out the target industry sectors that are proposed to become subject to the CDR after the implementation in the energy and telecommunications sectors is complete. agriculture. How can DLA Piper help?

Agriculture 100

Agriculture Insurance Customer Experience Privacy 100

AIIM

MAY 20, 2020

To me, one of the most important questions to ask about Intelligent Automation is: If a new competitor entered our industry, how could they leverage Intelligent Automation to disrupt the space? Why not now? Why not us? Then, ask yourself – Why should we let someone else do it? How Do I Get Started with Intelligent Automation? And vice versa.

IT 135

IT Unstructured data ECM Customer Experience 135

IBM Big Data Hub

JANUARY 18, 2024

Speak customers’ language Your customers can contact your chatbot from almost any country globally. Offer self-service options Customers often prefer to complete simple tasks independently. They can eliminate prolonged wait times in phone-based customer support and email or live chat support.

Sales 93

Sales Artificial Intelligence Communications Marketing 93

Rocket Software

MARCH 11, 2022

Improve experiences. According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance.

Retail 52

Retail Manufacturing Compliance Access 52

IBM Big Data Hub

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Today, customers are more likely to switch to different products or cancel a membership than any other time in recent memory.

Customer Experience 66

Customer Experience Artificial Intelligence Communications Digital transformation 66

Reltio

AUGUST 12, 2021

The world has faced shifts in global supply chains, healthcare, education, and workplace environments that we did not anticipate in 2019. This is true across almost every industry in every part of the globe. While we had a small sample, the responses were broadly in line with what we see ahead for the industry. New partnerships.

MDM 90

MDM Marketing Compliance Privacy 90

AIIM

JANUARY 26, 2023

In AIIM's annual State of the Intelligent Information Management Industry report published in April 2022, we found that 38% of organizations do not make the distinction between information and data, while 45% still do. This correlation will need to be explored further in future AIIM research, but one can start to form a hypothesis.

Blockchain 104

Blockchain ECM Analytics Compliance 104

AIIM

JUNE 29, 2021

If you’ve been paying attention to the research we conduct and the educational information we share, you know that AIIM describes Intelligent Information Management (IIM) as all the things you want to do with, or get from, your organization’s information. Rethinking Remote Work, Remote Workers, and the Systems to Support Them.

Artificial Intelligence 208

Artificial Intelligence Content services Cloud Paper 208

Thales Cloud Protection & Licensing

JUNE 23, 2021

At Sentinel Insights 2021, the Thales flagship software monetization conference, industry-leading experts shared their insights on why and how innovative software licensing and packaging—the infrastructure behind the subscription economy—can be rocket fuel for your revenue. . solution, access, value, and education. With the S.A.V.E

Digital transformation 71

Digital transformation Energy and Utilities Agriculture Customer Experience 71

CGI

SEPTEMBER 11, 2018

The effort reflects the administration’s request in section 280 of OMB Circular A-11 that all agencies establish a culture which is mindful of the customer experience across federal government services. federal and commercial oil and gas sectors sat down with government and industry stakeholders to discuss their challenges.

Education 40

Education Government Analytics Customer Experience 40

Bill Schmarzo - Dell EMC

APRIL 4, 2018

Most digital strategies don’t reflect how digital is changing economic fundamentals , industry dynamics, or what it means to compete.”. A digitally transformed business model can monetize their customers across traditional industry boundaries. Customer insights, less than products and content, become sources of wealth creation.

Digital transformation 98

Digital transformation Big data Marketing Artificial Intelligence 98

IBM Big Data Hub

JULY 5, 2022

An Oxford-educated mathematician working at the IBM San Jose Research Lab, Edgar “Ted” Codd, published a paper in 1970 showing how information stored in large databases could be accessed without knowing how the information was structured or where it resided in the database. Exxon transforms customer experiences .

Analytics 93

Analytics Cloud Access Paper 93

IBM Big Data Hub

JULY 17, 2023

They can comprehend complex customer queries, including nuanced intent, sentiment and context, leading to more accurate and relevant responses. Generative AI can also leverage customer data to provide personalized answers and recommendations and offer tailored suggestions and solutions to enhance the customer experience.

Search queries 56

Search queries Customer Experience Cloud Risk 56

Reltio

FEBRUARY 6, 2019

Manish Sood , CEO, Reltio will look at how leading digital organizations are using technology to meet the trust, privacy and customer experience needs today and preparing for the future. As a data professional you face the convergence of mega-trends around Customer 360, AI, Big Data, programmatic marketing, ABM, and globalization.

MDM 40

MDM Digital transformation Big data Analytics 40

Reltio

OCTOBER 22, 2020

shows how in demand data management technology is as a foundation for connected customer experiences. While Segment has done really well in the SMB market segments, they don’t have a track record selling to Global 2000 enterprise customers. . POV on the Customer Data Platform Market . The premium valuation at $3.2B

Personal data 59

Personal data Marketing Customer Experience Retail 59

AIIM

MAY 20, 2021

It creates an environment that encourages the impartation of education to staff members who need it to do their jobs better. Here’s how to promote knowledge sharing and collaboration in your company: Run mentorship programs where senior staff members advise and share their rich experiences with new workers.

Sales 137

Sales Data breaches Marketing Access 137

ChiefTech

SEPTEMBER 27, 2012

Incidentally, the NSW Department of Education is also a Socialtext customer (see below). NSW Department of Education - put the effort in to get great results. Getting out into the conference scene doesn't hurt either - e.g. Department of Education, Coca-Cola Enterprises, Judge Group. I2012 decinsight from Karina Smith.

Education 76

Education Customer Experience Government IT 76

Bill Schmarzo - Dell EMC

APRIL 4, 2018

Most digital strategies don’t reflect how digital is changing economic fundamentals , industry dynamics, or what it means to compete.”. A digitally transformed business model can monetize their customers across traditional industry boundaries. Customer insights, less than products and content, become sources of wealth creation.

Digital transformation 40

Digital transformation Big data Marketing Artificial Intelligence 40

eDiscovery Daily

OCTOBER 21, 2019

The EDRM has been a household name in the e-discovery and legal technology industry for 15 years. This panel discussion will feature a speaker from the EDRM, a speaker from Relativity, and one or two industry leaders. Here are some of the eDiscovery-related sessions for today: 8:30 AM – 9:30 AM: Is It Time to Rethink the EDRM?

e-Discovery 45

e-Discovery e-Delivery GDPR Education 45

Information Governance Perspectives

MAY 10, 2020

What’s different today at least in the business world is that the thresholds that trigger compliance these days aren’t industry-specific. Instead, they’re related to annual revenue and the number of data subjects you interact with, so that’s why we see a broader cut of industry’s being looped into these new demands of GDPR and the CCPA.

Compliance 52

Compliance Information governance Privacy Data Privacy 52

ARMA International

SEPTEMBER 13, 2021

Peter Drucker (1999) compared the Industrial and Information Revolutions and their impacts on societies, industries, and jobs. So, the concept of DT is not new and was predicted as the foundation for the Fourth Industrial Revolution. [1] Digital Experience Platforms (DXP). Figure 1: Illustration of Bush’s Memex.

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

OpenText Information Management

DECEMBER 13, 2023

In many ways, the year 2023 seems like a table-setter for a seismic 2024. We have two escalating regional wars with global impact, an economy that can’t seem to find its footing, and a looming U.S. presidential election that seems inevitably headed toward a rematch of two leaders with historically low levels of popularity.

Customer Experience 62

Customer Experience Digital transformation IT Education 62

Collibra

JANUARY 25, 2019

Collibra organized a Data Governance and Business Transformation seminar in Paris recently, bringing together data managers from the financial, retail, transportation, and logistics industries. Customers are no longer only consumers of data, but they contribute through platforms and social networks as well.

Government 40

Government Digital transformation Customer Experience Metadata 40

Collibra

MARCH 11, 2021

The firm had difficulty gaining visibility into its data and wanted to gain more insights on its customers. It had a number of requirements, all tied to these business problems; for example, the requirements included: Increase customer experience. Control over validating customer needs. Manage customer usage.

Government 59

Government Communications Insurance Customer Experience 59

Collibra

APRIL 11, 2022

The firm had difficulty gaining visibility into its data and wanted to gain more insights on its customers. It had a number of requirements, all tied to these business problems; for example, the requirements included: Increase customer experience. Control over validating customer needs. Manage customer usage.

Government 52

Government Communications Insurance Customer Experience 52

The Last Watchdog

JUNE 27, 2023

is The Trusted Government IT Solutions Provider ® , supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. About Carahsoft: Carahsoft Technology Corp. Visit us at www.carahsoft.com. Media contacts: •Quantexa.

Big data 100

Big data Artificial Intelligence Sales Marketing 100

eDiscovery Daily

MARCH 15, 2018

eDiscovery Daily interviewed several thought leaders at LTNY this year (and some afterward) to get their observations regarding trends at the show and generally within the eDiscovery industry. Today’s thought leader is Mary Mack of ACEDS. Mary is the Executive Director of the Association of Certified eDiscovery Specialists (ACEDS).

e-Discovery 40

e-Discovery Education Data Privacy GDPR 40

IBM Big Data Hub

MAY 26, 2023

The core banking application landscape involves multiple applications (both legacy and custom off-the-shelf) that are integrated and surfaced across multiple customer experiences, including mobile. ” The advantages of leveraging ROSA reach across industries.

Cloud 76

Cloud Energy and Utilities Financial Services Digital transformation 76

CILIP

NOVEMBER 7, 2020

s creative industries and sharing their knowledge, expertise and innovation with global audiences. This was assured by recruiting teams of educated, articulate and creative young people from diverse backgrounds ? only one of whom had any previous library experience. This, of course, should be an ongoing process.

Libraries 52

Libraries e-Delivery Government Communications 52

Information Governance Perspectives

JULY 23, 2020

We are looking at an industry that is generating billions and growing at a clip. And before the customer experience which is also important, but useless unless you can ensure privacy. It’s less tailored to the legal industry. So security is up to you, plain and simple. They’re everywhere.

Cybersecurity 52

Cybersecurity Passwords Risk IT 52