IBM Big Data Hub

SEPTEMBER 18, 2023

With more choices for customers, capturing share of wallet is becoming more competitive for traditional banks. With built-in controls informed by the industry, our first-of-its-kind cloud aims to help clients on their missions to mitigate risk and host applications and workloads in the cloud in a secured environment.

Customer Experience 75

Customer Experience Financial Services Cloud Compliance 75

Reltio

JANUARY 9, 2020

Customer experience trends might change from time to time, but the central component remains steady: The customer must be at the heart of every business decision that you make. Customer Experience Trends: The Rise of the Consumer. Every facet of business has changed to adapt to the Experience Economy.

Customer Experience 109

Customer Experience Digital transformation Healthcare Communications 109

IBM Big Data Hub

AUGUST 2, 2023

However, with some support teams handling thousands of calls from customers daily, meeting these needs in real-time has become increasingly challenging. That raises the question, how can business owners keep all customers satisfied with their customer experience? 
 How do customer service chatbots work?

Customer Experience 53

Customer Experience Artificial Intelligence Retail Marketing 53

OpenText Information Management

AUGUST 23, 2021

After all, you need new customers to sell to! However, when that’s what everyone else in your industry is doing, there’s a lot less room to stand out. CX Index: What is it, and … The post Focus on customer experience to stand out from your retail banking competitors appeared first on OpenText Blogs.

Customer Experience 68

Customer Experience Retail Marketing IT 68

Rocket Software

JULY 27, 2020

Online shopping has taken off across all industries, and has only been amplified by the recent pandemic. This is extremely beneficial to the customer, who can now access anything they need, regardless of location. The post Legendary Help: Modernizing the retail customer experience appeared first on The Rocket Software Blog.

Customer Experience 73

Customer Experience Retail Sales Access 73

OpenText Information Management

AUGUST 13, 2019

For companies across finance to succeed, this focus on the customer must be matched with a focus on employees. How do you make yourself attractive to Millennials and … The post Employee experience drives customer experience appeared first on OpenText Blogs. Let me explain.

Customer Experience 62

Customer Experience Retail Financial Services Digital transformation 62

Reltio

APRIL 14, 2020

In this new paradigm, connecting with customers is more critical than ever. Companies still have to compete based on customer experiences, but it’s about much more too. Connecting with customers truthfully, honestly and sincerely is more critical than ever. The Evolving Role of Data in the Experience Economy.

Customer Experience 52

Customer Experience Communications IT Access 52

Rocket Software

JUNE 1, 2020

Unfortunately, for many industries that were forced to close during the first wave of the pandemic—such as retail, restaurants and hotels—business as usual no longer exists. Special considerations need to be taken to reopen these spaces, re-establish public trust in the businesses, and help them increase customer retention.

Customer Experience 52

Customer Experience Retail Data structuring Sales 52

Everteam

MARCH 29, 2019

To cut this traditional scenario, and to keep up with the Digital Transformation that’s taking all the spot light today, many industries are evolving their customer experience and implementing the new developed customer service solution: Chatbots. So here’s our advice: mix it up!

Customer Experience 75

Customer Experience Artificial Intelligence Digital transformation Data collection 75

OpenText Information Management

JANUARY 31, 2018

While the use of AI has predominantly been applied in heavy industries and financial services, it is now increasingly applied across a gamut of customer-facing industries, including retail and healthcare.

Artificial Intelligence 77

Artificial Intelligence Customer Experience Financial Services Retail 77

Rocket Software

MAY 11, 2020

Throughout the COVID-19 pandemic, hospitality has been one of the hardest hit industries in terms of lost jobs and revenue. Overnight, the industry came to a standstill, forcing businesses to reconsider how they manage customer services and how they plan to move forward after the pandemic. Shifting Strategy and Planning Ahead.

Customer Experience 59

Customer Experience IT Security 59

IBM Big Data Hub

DECEMBER 4, 2023

The aviation industry is under pressure to improve the sustainability of air travel while improving operational efficiency in an increasingly complex marketplace that is still recovering from the impact of the COVID-19 pandemic. They must also make sure that customer data is secure and that its use is compliant with data privacy regulations.

Customer Experience 73

Customer Experience Data Privacy Communications Marketing 73

KnowBe4

MARCH 19, 2024

Today, artificial intelligence (AI) is no longer a futuristic concept but a tool that is driving operational efficiency, customer experience, and decision-making processes. Organizations are observing its transformative power firsthand across various industries and organizational aspects.

Artificial Intelligence 97

Artificial Intelligence Customer Experience Security IT 97

IBM Big Data Hub

JUNE 30, 2023

The industrial sector is facing a perfect storm when it comes to their supply chains: an outdated reliance on manual processes, raw materials demand that will likely outpace supply, as well as potential resource constraints. What can help improve visibility and resiliency in the industrial sector supply chain?

Manufacturing 70

Manufacturing Mining B2B Analytics 70

OpenText Information Management

MAY 16, 2018

In my previous blog, I took a look at some of the major areas Financial Services needs to address to deliver the experience their customers demand.

Customer Experience 45

Customer Experience Financial Services Analytics 45

OpenText Information Management

JUNE 6, 2018

It’s one of the areas I’ll be presenting on at this year’s OpenText™ Enterprise World, our annual customer conference. The other session I’ll be holding is around customer experience.

Customer Experience 45

Customer Experience Financial Services Analytics 45

OpenText Information Management

MARCH 12, 2019

… The post Pulling an Uber: Customer experience in Financial Services appeared first on OpenText Blogs. Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as universal references for all products in that category – or sometimes used as verbs, as is the case with Google.

Customer Experience 49

Customer Experience Financial Services Digital transformation 49

OpenText Information Management

OCTOBER 11, 2018

According to Meeker, technology has changed consumer expectations, creating demands for modern retail experiences, more digital engagement, on-demand access, transparency, and simple payments. Healthcare is no exception.

Customer Experience 72

Customer Experience Retail Access 72

DXC Technology

JULY 1, 2019

A few years ago customers made purchase choices based on the flyers they found in their mailboxes. Today’s ‘intelligent’ customers […]. We know business today is changing faster than ever. They also felt more loyalty towards brands, partly because it was both difficult and time consuming to switch from one to another.

Customer Experience 70

Customer Experience IT 70

OpenText Information Management

JANUARY 15, 2018

The cell had worked out this was a trip … The post Putting AI-enhanced analytics at the heart of retail customer experience appeared first on OpenText Blogs. I hadn’t told it where we were going – there wasn’t an appointment on my calendar.

Customer Experience 72

Customer Experience Retail Analytics IT 72

Info Source

DECEMBER 9, 2019

an industry leader in enterprise content capture and data discovery solutions, and Alliance Bank Malaysia Berhad , a bank well known for serving Malaysian small and medium enterprises (SMEs), today announced that the bank has implemented Ephesoft Transact for intelligent capture automation in their middle-office operations. IRVINE, Calif.,

Customer Experience 52

Customer Experience Financial Services Digital transformation Sales 52

OpenText Information Management

NOVEMBER 22, 2023

All of these elements have put pressure on the financial … The post Predictions for the financial services industry in 2024 appeared first on OpenText Blogs.

Financial Services 58

Financial Services Artificial Intelligence Customer Experience Content services 58

The Last Watchdog

JANUARY 13, 2022

Commodity Futures Trading Commission (CFTC) fine against JPMorgan sent shockwaves through financial and other regulated customer-facing industries. So, as teams work to remain relevant, team leaders and employees carry the burden of ensuring a better and more intuitive customer experience. Insecure platforms.

Compliance 227

Compliance Customer Experience Communications Archiving 227

DXC Technology

MAY 15, 2019

For many companies in the travel, transportation and hospitality industry, success is all about achieving the optimal result. For example, optimize load balances to get passengers and cargo to their destination using less fuel and in the fastest time possible.

Customer Experience 51

Customer Experience Digital transformation IoT Analytics 51

CGI

AUGUST 31, 2021

While robotic process automation (RPA) can be used to automate many industry processes, how do utilities ensure they automate the right processes rather than just use “tech for tech’s sake”?

Customer Experience 98

Customer Experience 98

OpenText Information Management

JANUARY 5, 2023

The retail and consumer goods industries continue to evolve at a rapid rate. … The post 2023 retail and consumer goods industry predictions appeared first on OpenText Blogs. … The post 2023 retail and consumer goods industry predictions appeared first on OpenText Blogs. 6%, according to Mastercard SpendingPulse.

Retail 58

Retail Customer Experience 58

OpenText Information Management

APRIL 14, 2023

When it comes to getting ahead in the Financial Services industry today, organizations must understand that customer experience is key. It’s also important to recognize that improving the customer experience requires improving the employee experience.

Customer Experience 58

Customer Experience Financial Services Insurance Content services 58

erwin

JUNE 14, 2019

Digital transformation examples can be found almost anywhere, in almost any industry. With accurate, relevant and accessible data, organizations can address the following: Customer experience: If your data shows a lot of abandoned carts from mobile app users, then that’s an area to investigate, and good data will identify it.

Digital transformation 111

Digital transformation Retail Government Customer Experience 111

CGI

FEBRUARY 7, 2022

In the last two years, the retail industry has focused on fulfillment and rightly so. Since the onset of the pandemic, retailers have needed to find innovative ways to deliver goods while keeping customers and employees safe. Now the focus will be on the quality of engagement with customers.

Retail 52

Retail Customer Experience 52

IBM Big Data Hub

DECEMBER 8, 2023

The AI products layer A modern development platform, such as IBM Engineering Lifecycle Management, allows the automotive industry to practice agile software development in a modern CI/CD environment. Furthermore, AI engineering, supported by platforms like watsonx, enables a personalized customer experience.

Computer and Electronics 72

Computer and Electronics Manufacturing Cloud Customer Experience 72

OpenText Information Management

JANUARY 5, 2023

In the year ahead, governments will focus on implementing technology that can help them improve citizen experience, be … The post 6 predictions for the public sector industry in 2023 appeared first on OpenText Blogs.

Government 77

Government Security Customer Experience IoT 77

IBM Big Data Hub

APRIL 28, 2020

In the wake of COVID-19, our banking clients are likewise looking to data science and AI to address four specific challenges: providing an extreme customer experience, mitigating operational risks, reducing operating expenses, and maximizing resource efficiencies.

Data science 82

Data science Customer Experience Retail Cloud 82

erwin

FEBRUARY 14, 2019

By now, you probably recognize this recurring pattern in the discussions about digital transformation: An industry set in its ways slowly moves toward using information technology to create efficiencies, automate processes or help identify new customer or product opportunities. Welcome to the hospitality industry.

Digital transformation 75

Digital transformation Customer Experience Data breaches Retail 75

Rocket Software

MARCH 14, 2022

Analyst firm IDC recently published a Vendor Spotlight report featuring ASG Mobius Content Services (Mobius) and its applications in the financial service and insurance industries. Read on to learn how Mobius helps customers manage content from capture to distribution, and more of the highlights from IDC’s research.

Financial Services 82

Financial Services Insurance Digital transformation Paper 82

CGI

FEBRUARY 28, 2018

Digital Customer Experience is becoming the deciding battlefield on the insurance landscape. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. The goal is naturally to provide a superior experience that differentiates from your competitors.

Customer Experience 40

Customer Experience Insurance Artificial Intelligence Retail 40

OpenText Information Management

DECEMBER 17, 2020

COVID-19 accelerated digital transformation across every industry sector. New research shows that digital transformation and providing positive customer experiences are the top two priorities for banking in a pandemic-impacted world.

Digital transformation 110

Digital transformation Customer Experience Paper Insurance 110

IBM Big Data Hub

JANUARY 16, 2024

The start of 2024 brings forth many questions as to what we can expect in the year ahead, especially in the financial services industry, where technological advances have skyrocketed and added complexities to an already turbulent landscape.

Financial Services 51

Financial Services Customer Experience Cloud Digital transformation 51