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Leveraging user-generated social media content with text-mining examples

IBM Big Data Hub

One of the best ways to take advantage of social media data is to implement text-mining programs that streamline the process. What is text mining? When used strategically, text-mining tools can transform raw data into real business intelligence , giving companies a competitive edge. How does text mining work?

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ABBYY Releases Research: State of Process Mining and Robotic Process Automation

Info Source

Global survey results released today found that process knowledge is the primary success factor for robotic process automation (RPA) projects, yet only 31% of US organizations are currently using process mining tools to understand their processes. Improving customer experience. Process mining . IT service management.

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Make smarter decisions with customer insights and analytics

OpenText Information Management

The future of customer experience depends on data. One of the best ways to stand out from the crowd is to know your customersmining insights from their behaviors to improve the overall journey. In a constantly evolving landscape, how can businesses stay ahead?

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Insight is the new GOLD

OpenText Information Management

But the reality is that the challenges my children will face will be vastly bigger than mine. From the many customers I have worked with since the beginning of the pandemic, when digital transformation accelerated, I learned that keeping up speed, while staying relevant, hugely depends on insight. As OpenText™ CEO and CTO, Mark J.

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How digital fax and capture are transforming healthcare

OpenText Information Management

Every second, an exponential amount of healthcare data is created and mined for valuable insights. A staggering 30% of the world’s data volume is currently generated by the healthcare industry.

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What can a Voice of the Customer program do for you?

OpenText Information Management

In my last blog, I concluded by saying that a good Voice of the Customer (Voc) program is time, money, and effort well spent. By gathering feedback at key points in your customer’s journey and acting on it, your organization can be a market leader in your respective industry. appeared first on OpenText Blogs.

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ABBYY Partners with Alteryx Extending the Alteryx Analytic Process Automation Platform with Deeper Process Intelligence

Info Source

According to the Constellation Research ShortList for Robotic Process Automation , “the RPA market is converging with business process management, process mining and workflow tools,” and “buyer’s should expect these tools to leverage artificial intelligence (AI) to blur the lines between human and machine processes.”