OpenText Information Management

MAY 22, 2024

As we prepare for one of the most important events in payments, we understand that the financial services industry is undergoing significant changes, driven by standards like ISO 20022 and the rapid adoption of artificial intelligence. We are excited to be a lead sponsor at the 2024 Payments Canada Summit!

Artificial Intelligence 62

Artificial Intelligence IT Financial Services Customer Experience 62

The Last Watchdog

MARCH 13, 2023

CISOs should prioritize security initiatives that drive the top line and increase customer stickiness, such as bot management solutions that improve customer experience, then they should inform customers of the steps taken to thwart costly application attacks.

Security 203

Security Insurance Cybersecurity Customer Experience 203

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? Where do those communication preferences come from? .

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

AIIM

MARCH 16, 2021

In addition to helping organize and classify content, Metadata enables good findability, can trigger workflow and transactional processes, reveals document usage patterns and history, and helps establish retention and disposition events. What is the business value of Metadata? How do I develop a Metadata strategy?

Metadata 163

Metadata ECM Customer Experience Analytics 163

IBM Big Data Hub

SEPTEMBER 6, 2023

Generative AI is powering a new world of creative, customized communications, allowing marketing teams to deliver greater personalization at scale and meet today’s high customer expectations. The generative AI tool can also incorporate external factors like weather, upcoming events or the shopper’s location.

Marketing 118

Marketing B2B Customer Experience Communications 118

Rocket Software

SEPTEMBER 3, 2020

With most of the world plugged into a remote lifestyle at the moment, Rocket Software has embraced the new normal to hold its first-ever virtual hackathon event. This is my third Rocket.Build event, having participated for the first time in 2018, and I hope I have the opportunity to participate in many more to come.

Customer Experience 52

Customer Experience Sales Communications IT 52

IBM Big Data Hub

JANUARY 18, 2024

This omnichannel approach enables you to connect with customers where they are most active and comfortable. Speak customers’ language Your customers can contact your chatbot from almost any country globally. They can eliminate prolonged wait times in phone-based customer support and email or live chat support.

Sales 90

Sales Artificial Intelligence Communications Marketing 90

IBM Big Data Hub

SEPTEMBER 13, 2023

IBM Cloud for Payments provides a secure foundation for global growth in payments that opens new revenue streams, maintains positive customer experiences and ensures secure transactions (while maintaining the highest compliance standards).

Cloud 77

Cloud Financial Services Compliance Marketing 77

erwin

OCTOBER 16, 2020

And this time sensitivity is a massive issue, as taking a proactive and data-driven approach can literally mean life or death to your business or to your customers. And that’s where data analytics can play a huge role. The benefits of fast time to insights is clear, regardless of the industry you’re in.

Artificial Intelligence 145

Artificial Intelligence Analytics Digital transformation Customer Experience 145

OpenText Information Management

NOVEMBER 29, 2023

Over the past decade, the notion of a customer has changed significantly. How individuals engage with businesses, their evolving expectations, their demand for quicker responses, and recent global events, such as the COVID-19 pandemic, have compelled organizations to re-evaluate how they serve their customers.

Access 57

Access Financial Services Customer Experience Communications 57

AIIM

FEBRUARY 11, 2019

Allen Bonde, an analyst at Forrester , defines “The Magic Moment” as the moment of communication between your organization and your customer. One of the most significant benefits of creating Magic Moments is the improvements companies see in their customer retention. Can’t make the live event? Automated Contracts.

Digital transformation 109

Digital transformation Paper Customer Experience Communications 109

IBM Big Data Hub

DECEMBER 8, 2023

Regarding vehicle operation, AI is currently applied in cybersecurity to analyze incoming security events and incidents, and on the analysis of telematics data to gain insights into driving experiences. OEMs also need to encrypt messages within a vehicle and all other communications that extend beyond it.

Computer and Electronics 71

Computer and Electronics Manufacturing Cloud Customer Experience 71

Thales Cloud Protection & Licensing

AUGUST 7, 2018

Data breach notifications are often a delicate dance between regulatory requirements and customer experience, often resulting in less-than-perfect communications. Perhaps it’s time for companies to take a step back and put themselves in their customers’ shoes. First and foremost, I’d like the company be compassionate.

Data breaches 63

Data breaches Retail IT Communications 63

IBM Big Data Hub

FEBRUARY 23, 2024

Today, people don’t just prefer instant communication; they expect it. ML and DL lie at the core of predictive analytics, enabling models to learn from data, identify patterns and make predictions about future events. The integration of these technologies extends beyond reactive communication. billion by 2030.

Analytics 100

Analytics Artificial Intelligence Marketing Education 100

RFID Global Solution, Inc.

MARCH 1, 2019

From navigating the logistics of working at over 120 airports worldwide, getting the infrastructure up and running, and making sure that Delta could deliver a flawless customer experience, this is the team that knows how to deliver. Speakers: Diana Hage, CEO; Terry Alderson, SVP Engineering; and Gary McCann, Sr. Program Manager.

Customer Experience 40

Customer Experience Communications IT 40

erwin

JUNE 11, 2020

With real-time analytics, businesses are able to utilize information such as regional or local sales patterns, inventory level summaries, local event trends, sales history, or seasonal factors in reviving marketing models and strategies and directing them to better serve their customers. Enhance customer experience.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

CGI

FEBRUARY 12, 2019

Now, before you organise your open banking kick-off meeting, please consider this: the new UK industry standard was introduced a year ago and there are lots of people concerned with the levels of customer awareness ( really low by the way ), as if people would sleep in a queue, Apple event style, every time a bank launches a new thing.

Customer Experience 40

Customer Experience Marketing Communications IT 40

Reltio

SEPTEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. Kate Tickner, Reltio. The D.O.M.O.R.E.

Customer Experience 53

Customer Experience Insurance Digital transformation Analytics 53

Collibra

SEPTEMBER 9, 2022

Wrongly spelled customer name which leads to missed opportunities to communicate with the customer and generate revenue. Duplication of contact details, for example, affects customer experience significantly. Some examples of poor data quality in business include: . What are data quality checks?

Analytics 92

Analytics Customer Experience Marketing Unstructured data 92

Reltio

NOVEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. The D.O.M.O.R.E.

Customer Experience 40

Customer Experience Insurance Digital transformation MDM 40

Ascent Innovations

AUGUST 29, 2020

Reduced turnaround time leading to better end-customer experience. Outline the responsibilities and expectations of each party in detail, the length of time the inventory is held, the prices of the goods, liability in the event of damage, etc. Less risk in the form of purchasing and management approvals. Abdul Hafiz.

Customer Experience 98

Customer Experience Risk Retail Manufacturing 98

IBM Big Data Hub

OCTOBER 16, 2023

Such chatbots ensure that customers don’t have to wait, and even large numbers of simultaneous customers can get immediate attention around the clock and, hopefully, a more positive customer experience. This communication can involve speech recognition, speech-to-text conversion, NLP, or text-to-speech.

Marketing 49

Marketing Data science e-Discovery Analytics 49

Ascent Innovations

AUGUST 29, 2020

Reduced turnaround time leading to better end-customer experience. Outline the responsibilities and expectations of each party in detail, the length of time the inventory is held, the prices of the goods, liability in the event of damage, etc. Less risk in the form of purchasing and management approvals. Co-authors: Abdul Hafiz.

Customer Experience 52

Customer Experience Risk Retail Manufacturing 52

OpenText Information Management

APRIL 15, 2024

OpenText™ Experience Aviator : We’ve transformed how enterprises engage with customers across the entire customer journey, from initial purchase to advocacy, to maximize lifetime value. In this release, we've introduced OpenText™ Core Experience Insights , a cloud-based SaaS application aimed at enhancing customer experiences.

Cloud 96

Cloud Analytics Digital transformation Customer Experience 96

Information Governance Perspectives

JULY 23, 2020

It’s an honor to be with you all and kick off today’s event with a timely discussion about the collaborative technology that is really dominating the way we all have begun to work and collaborate. And before the customer experience which is also important, but useless unless you can ensure privacy. Perhaps to some degree.

Cybersecurity 52

Cybersecurity Passwords Risk IT 52

ARMA International

NOVEMBER 7, 2019

However, the emerging key risk areas for financial institutions are non-financial in nature, broadly defined as events or actions, other than financial transactions, that can negatively impact the operations or assets of a firm. Electronic Communications Retention and Supervision. to enable the most control over the data.

Financial Services 52

Financial Services Communications Compliance Risk 52

Collibra

MAY 15, 2023

Your bank might end up making inaccurate stock trading decisions or sending out incorrect customer communications. Even worse, data downtime events like these can irreparably damage reputation — yours and the bank. Monitor 1,000s of pipelines A data outage can be quite obvious on a single data feed level.

Analytics 52

Analytics Customer Experience Risk Communications 52

eSecurity Planet

JANUARY 26, 2022

Built-in capabilities include optimizing KPIs and user experience, process automation , and enriching DevSecOps communication and collaboration. With Dynatrace, administrators can access infrastructure monitoring features for entity relationships, behavior, logs, metrics, and vulnerability profiles. SolarWinds Features.

Cloud 117

Cloud Marketing Analytics Encryption 117

eSecurity Planet

MAY 4, 2023

And a better functioning organization helps customer experience too. This enhances decision-making, cooperation and communication, which boosts operational effectiveness and lowers costs. Better asset classification Organizations can classify IT assets based on their attributes with the help of ITAM.

IT 103

IT Compliance Cloud Cybersecurity 103

IBM Big Data Hub

JULY 10, 2023

The abundance of data within IT Operations (including tickets, events, logs and metrics) serves as a crucial resource for any organization aiming to cut operational costs. Economic pressures are driving enterprises to minimize costs as they transition from traditional to more innovative operations.

Artificial Intelligence 52

Artificial Intelligence IT Cloud Compliance 52

CILIP

NOVEMBER 7, 2020

Everywhere we went we stressed the crucial value of digital provision, access and communications. To reach remote communities and all generations, the British Council must help the delivery of digital information, learning and communications. Outreach and community engagement. Marketing and communications.

Libraries 52

Libraries e-Delivery Government Communications 52

ARMA International

SEPTEMBER 27, 2021

Latson 2014) Unfortunately, the events unfolded almost exactly like the scenario in Situation Number 21. Customer Experience Risks. Part 2 discussed customer experience (CX) as a CSF for DT. This means engaging customers and turning them into repeat customers. Key Takeaways.

Digital transformation 54

Digital transformation Risk IT Computer and Electronics 54

Thales Cloud Protection & Licensing

MARCH 14, 2024

Keeping Customer Data Safe: AI's Privacy Paradox andrew.gertz@t… Thu, 03/14/2024 - 17:38 AI's appeal lies in its ability to personalize and streamline customer experiences in ways previously unimaginable.

Privacy 71

Privacy Data Privacy Analytics Risk 71

IBM Big Data Hub

JULY 7, 2023

Knowledge workers have formal training or significant experience, are skilled communicators and can learn and adapt to a shifting work environment. Remove the friction of providing traditional support and deliver great customer experiences. Knowledge workers are an essential part of the evolving digital workplace.

CMS 68

CMS Artificial Intelligence Communications Customer Experience 68

IBM Big Data Hub

MARCH 20, 2024

Additionally, they offer numerous cloud security tools and solutions like identity and access management (IAM) , data loss prevention (DLP), and security information and event management (SIEM). Spending predictability: Experience more predictable ongoing operating expenses to achieve lower costs for overall IT spending.

Cloud 93

Cloud Energy and Utilities Artificial Intelligence e-Delivery 93

IBM Big Data Hub

FEBRUARY 9, 2024

trillion parameters), suggested as much at MIT’s Imagination in Action event last April: “I think we’re at the end of the era where it’s going to be these giant models, and we’ll make them better in other ways,” he predicted. Sam Altman, CEO of OpenAI (whose GPT-4 model is rumored to have around 1.76

Artificial Intelligence 100

Artificial Intelligence Cloud Risk Access 100