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Customer first: New U.K. consumer duty for the financial services industry

OpenText Information Management

consumer duty for the financial services industry appeared first on OpenText Blogs. This often happens to consumers when, for example, reviewing details about a new car lease or opening a new investment account. To start, the length of a car lease … The post Customer first: New U.K.

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Effective customer information management builds better digital experiences

OpenText Information Management

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others. Why is that?

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Deployable architecture on IBM Cloud: Simplifying system deployment

IBM Big Data Hub

It follows security standards and guidelines, such as IBM Cloud for Financial Services® , SOC Type 2, that ensures the highest levels of security and compliance requirements. IBM Cloud provides you with well-architected patterns that are secure by default for regulated industries like financial services.

Cloud 68
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Artificial Intelligence: a new frontier to customer experience

OpenText Information Management

While the use of AI has predominantly been applied in heavy industries and financial services, it is now increasingly applied across a gamut of customer-facing industries, including retail and healthcare.

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The Clock is Ticking for PCI DSS 4.0 Compliance

Thales Cloud Protection & Licensing

Compliance madhav Tue, 09/19/2023 - 05:17 It is essential for any business that stores, processes, and transmits payment card information to comply with the Payment Card Industry Data Security Standard (PCI DSS). According to the 2022 Thales Data Threat Report – Financial Services Edition , 52% of U.S.

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Providing a superior experience for commercial banking customers

OpenText Information Management

The banking industry—which includes retail banks and credit unions, wealth and asset management firms, and corporate and treasury divisions—faces severe challenges. It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences.

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The state of AI and information readiness in banking

OpenText Information Management

According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a new customer in under 40 minutes. Yet, only a quarter of respondents felt they could pull front and back end systems together to deliver optimum customer service.

Retail 67