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Retailers can tap into generative AI to enhance support for customers and employees

IBM Big Data Hub

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Retailers recognize the need to build their strategies around AI, integrating it into many aspects of their operations.

Retail 91
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Revolutionizing budgeting and planning processes for a retail giant

IBM Big Data Hub

Landmark Retail is one of the largest omnichannel retailers across the Middle East and Northern Africa (MENA), India and Southeast Asia (SEA). It is a division of Landmark Group, a well-known multinational retail and hospitality conglomerate headquartered in Dubai.

Retail 93
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Data monetization: driving the new competitive edge in retail

CGI

Data monetization: driving the new competitive edge in retail. Retailers are fully aware that their future relies largely on their ability to use data efficiently. However, in today’s dynamic and highly competitive retail sector, retailers need to accelerate their plans and commit resolutely to the path of data monetization.

Retail 96
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How AI-powered chatbots are transforming marketing and sales operations

IBM Big Data Hub

Artificial intelligence can be a powerful tool for developing exceptional conversational marketing strategies. With IBM Watson Assistant customers can: Create omnichannel journeys that drive meaningful interactions with marketing and sales from prospecting to closing.

Sales 71
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‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence

CGI

‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence. For the past five years, CGI has surveyed retail bank customers to identify what they want from banks, how they view alternative providers, and opportunities for further bank investment to provide banks with a view into the year ahead.

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Top 6 predictions for AI advancements and trends in 2024

IBM Big Data Hub

For example, a global retail chain might adopt region-specific AI models that are trained on data, such as customer preferences and cultural nuances. IBM developed a suite of custom AI microservices for a retailer, accessible through APIs. This trend signals a move toward more efficient and personalized AI-driven business solutions.

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6 ecommerce trends to watch

IBM Big Data Hub

As the ecommerce market grows exponentially, six trends projected to heavily impact the global market are artificial intelligence (AI), augmented reality, live commerce, online-to-offline ecommerce, social commerce and voice assistants. This can force businesses to bring down prices to compete.

Retail 81