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Retailers can tap into generative AI to enhance support for customers and employees

IBM Big Data Hub

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Retailers recognize the need to build their strategies around AI, integrating it into many aspects of their operations.

Retail 93
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‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence

CGI

‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence. For the past five years, CGI has surveyed retail bank customers to identify what they want from banks, how they view alternative providers, and opportunities for further bank investment to provide banks with a view into the year ahead.

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Data monetization: driving the new competitive edge in retail

CGI

Data monetization: driving the new competitive edge in retail. Retailers are fully aware that their future relies largely on their ability to use data efficiently. However, in today’s dynamic and highly competitive retail sector, retailers need to accelerate their plans and commit resolutely to the path of data monetization.

Retail 96
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6 ecommerce trends to watch

IBM Big Data Hub

As the ecommerce market grows exponentially, six trends projected to heavily impact the global market are artificial intelligence (AI), augmented reality, live commerce, online-to-offline ecommerce, social commerce and voice assistants. The ecommerce market has grown exponentially over the last decade.

Retail 85
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Driving new revenue streams through artificial intelligence and advanced analytics

CGI

Driving new revenue streams through artificial intelligence and advanced analytics. We are now on the cusp of a major revolution—something that will be as big for banks as the internet was for retail businesses. ravi.kumarv@cgi.com. Tue, 10/15/2019 - 01:47. What’s driving this momentous change?

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Worldwide Capture Software Market grows 16.5%

Info Source

Geneva, Switzerland – October 6, 2020 – Infosource, the leading analyst firm covering the Capture Software market, reported that analysis of its annual Worldwide Market Survey showed that the market for Capture Software experienced double-digit growth for the fourth year in a row. In 2019, the worldwide market grew by 16.5%

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The customer experience evolution: Today’s data-driven, real-time discipline

IBM Big Data Hub

How we arrived at this CX environment Early days of retail Before mass media, it was harder to know what other products were available outside of the ones offered by the local store. Previously, their direct customers were mostly retailers or resellers, who sold to the end users in store.