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Retailers can tap into generative AI to enhance support for customers and employees

IBM Big Data Hub

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Retailers recognize the need to build their strategies around AI, integrating it into many aspects of their operations.

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Does artificial intelligence mean artificial security?

Thales Cloud Protection & Licensing

Marvin Minsky is recognised as one of the founding fathers of artificial intelligence. You may be a retailer predicting the mood of a potential buyer using deep learning for sentiment analysis, or maybe you run an aircraft lease company consuming diagnostics to make critical decisions about engine component failures.

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‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence

CGI

‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence. For the past five years, CGI has surveyed retail bank customers to identify what they want from banks, how they view alternative providers, and opportunities for further bank investment to provide banks with a view into the year ahead.

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The most valuable AI use cases for business

IBM Big Data Hub

When thinking of artificial intelligence (AI) use cases, the question might be asked: What won’t AI be able to do? But right now, pure AI can be programmed for many tasks that require thought and intelligence , as long as that intelligence can be gathered digitally and used to train an AI system.

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Customer experience examples that drive value

IBM Big Data Hub

For example, a retailer can offer a discount or free item on the customer’s birthday. For instance, a retailer might give a 10 percent discount on every purchase, reducing churn. Engaging in transparent pricing Organizations will often use data-driven analysis to identify the precise price point that drives profitability.

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#ModernDataMasters: Martin Squires, The Analysis Foundry

Reltio

It’s the classic garbage in garbage out, but it is even more important now as we move into the real drive towards machine learning and artificial intelligence. You might be asked a question but you learn over the years to drill into a bit more because a request for a “simple” piece of analysis is very often not straightforward.

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Get your IT team battle-ready for the next holiday rush 

IBM Big Data Hub

An AIOps solution, one that applies artificial intelligence to IT operations, also helps you move away from the traditional “break-fix” method to incident management and keep your systems up and running no matter what. The result is faster mean time to detect (MTTD) and mean time to resolve (MTTR).

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