Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Thales Cloud Protection & Licensing

MARCH 5, 2023

In the fragmented insurance landscape, let’s unify customer experience divya Mon, 03/06/2023 - 06:13 You may think of an insurance company as a singularly-focused entity, offering protection for one product. has multiple target groups who need to access multiple applications through multiple channels, often across multiple brands.

Customer Experience 71

Customer Experience Insurance B2C B2B 71

IBM Big Data Hub

AUGUST 2, 2023

Over the years, chatbots have become seamlessly integrated in our day-to-day lives — in our homes, on our phones, on social media or in apps for shopping online, healthcare, customer support and more. That raises the question, how can business owners keep all customers satisfied with their customer experience?

Customer Experience 52

Customer Experience Artificial Intelligence Retail Marketing 52

Krebs on Security

MARCH 20, 2023

A new breach involving data from nine million AT&T customers is a fresh reminder that your mobile provider likely collects and shares a great deal of information about where you go and what you do with your mobile device — unless and until you affirmatively opt out of this data collection. This should bother you.”

Customer Experience 291

Customer Experience Privacy Data collection Marketing 291

CGI

SEPTEMBER 9, 2022

Energy and utilities companies are increasingly moving to the cloud to gain a number of business advantages, including enhanced data security and access. Migrating data to the cloud is not only a more secure way to store data, but also makes it easier to access the data. Empowering.

Energy and Utilities 105

Energy and Utilities Customer Experience Cloud Access 105

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Thales Cloud Protection & Licensing

JUNE 8, 2023

Fine-grained Authorization: Protecting and controlling user access in a digital-first world madhav Fri, 06/09/2023 - 05:22 Strong and flexible customer authentication is a key driver for adopting a customer identity & access management (CIAM) solution, with customer experience and security being the apparent benefits.

Access 87

Access Customer Experience Authentication Security 87

Reltio

APRIL 14, 2020

Co-Authors: Rob Fuller , Customer Data Orchestration Practice Lead for Accenture Interactive. In this new paradigm, connecting with customers is more critical than ever. In this new paradigm, connecting with customers is more critical than ever. Disconnected Customer Data Leads to Disconnected Customer Experiences.

Customer Experience 52

Customer Experience Communications IT Access 52

Rocket Software

JUNE 1, 2020

Special considerations need to be taken to reopen these spaces, re-establish public trust in the businesses, and help them increase customer retention. For retail, this means capitalizing on online sales to ensure a positive customer experience. . A global luxury retail brand, and Rocket client, was no exception.

Customer Experience 52

Customer Experience Retail Data structuring Sales 52

OpenText Information Management

MAY 28, 2024

Today’s businesses are challenged to transition their services and offerings into a digital, frictionless customer experience with real-time insights, quick response times, and self-service experiences. 3 This reduces employee productivity, shrinks the bottom line, and taints customer experiences.

Customer Experience 57

Customer Experience ECM Government Information governance 57

Thales Cloud Protection & Licensing

NOVEMBER 20, 2022

How to Secure Access for your Seasonal Workers. These temporary employees will require immediate access to mobile catalogues, ordering systems, loyalty programs, and even point-of-sales (POS) systems. Access management risks of seasonal workers. The importance of effective access management. Mon, 11/21/2022 - 05:36.

Access 71

Access Retail Security Authentication 71

DLA Piper Privacy Matters

OCTOBER 18, 2021

On 30 September, the Competition and Consumer (Consumer Data Right) Rules 2020 (Cth) were amended [1] with the aim of lowering barriers of entry to Consumer Data Right regime (CDR) participation, as foreshadowed by the Australian Treasury’s prior proposal in April and related exposure draft legislation released in July.

Access 97

Access Customer Experience Marketing Data collection 97

Reltio

MAY 14, 2024

Some recent rumored mergers and acquisitions have thrust the data unification and management industry under the microscope of both media and investors. Growing demand for cloud-based data unification solutions, essential for leveraging AI and unleashing digital transformation, has raised the stakes for companies in nearly every industry.

Marketing 52

Marketing Cloud MDM Digital transformation 52

Reltio

JULY 21, 2021

How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. Since there is no way for consumers to control where and how their personal data is used, it could be said that we have all lost our appetite for third-party cookies.

Customer Experience 52

Customer Experience B2C MDM B2B 52

OpenText Information Management

OCTOBER 5, 2023

The rapid advancement of Artificial Intelligence (AI) is reshaping various industries, and one significant area where AI is poised to make a profound impact is Enterprise Document Accessibility. Ensuring that these documents are accessible to … The post How is AI transforming Enterprise Document Accessibility?

Access 57

Access Artificial Intelligence Compliance Customer Experience 57

IBM Big Data Hub

MAY 16, 2024

However, IT decision makers remain concerned about the risks associated with their digital infrastructure and the impact they might have on business outcomes, with data breaches and security concerns being the biggest threats. Automation for efficiency and security Data is central to all AI applications.

Compliance 57

Compliance Security Cloud Digital transformation 57

IBM Big Data Hub

OCTOBER 4, 2023

Artificial intelligence (AI) is now at the forefront of how enterprises work with data to help reinvent operations, improve customer experiences, and maintain a competitive advantage. It’s no longer a nice-to-have, but an integral part of a successful data strategy. from 2022 to 2026.

Metadata 79

Metadata Analytics Artificial Intelligence Data science 79

Thales Cloud Protection & Licensing

MAY 7, 2024

DSAR and CIAM: A Strategic Guide for Businesses madhav Tue, 05/07/2024 - 09:30 Introduction to Data Subject Access Requests and CIAM When the GDPR was enforced in 2018, it set out to give individuals control over their data by granting eight data subject rights.

Compliance 71

Compliance GDPR Personal data Customer Experience 71

erwin

AUGUST 6, 2020

How Data Literacy Turns Data from a Burden to a Benefit. Today, data literacy is more important than ever. Data is now being used to support business decisions few executives thought they’d be making even six months ago. So, what is data literacy? What Is Data Literacy? Data Literacy Definition.

Government 135

Government Digital transformation Customer Experience Mining 135

Thales Cloud Protection & Licensing

MARCH 14, 2023

Respecting Privacy and Data Protection: World Consumer Rights Day divya Wed, 03/15/2023 - 05:44 For the last four decades, March 15th has marked World Consumer Rights Day - a campaign to raise global awareness about the needs and rights of consumers. Privacy and data protection are not the only things consumers expect from a retailer.

Privacy 71

Privacy Retail Customer Experience B2C 71

IBM Big Data Hub

NOVEMBER 14, 2023

Data monetization is a business capability where an organization can create and realize value from data and artificial intelligence (AI) assets. A value exchange system built on data products can drive business growth for your organization and gain competitive advantage.

Artificial Intelligence 106

Artificial Intelligence Cloud Analytics Compliance 106

Reltio

JUNE 26, 2023

As the pace of digital transformation continues to accelerate, organizations are leaning into the profound benefits of Artificial Intelligence (AI) and Machine Learning (ML) to maximize the value of their data. Reltio's use of AI/ML places it at the vanguard of the data management landscape.

MDM 98

MDM Artificial Intelligence Digital transformation Customer Experience 98

IBM Big Data Hub

SEPTEMBER 7, 2023

This is where harnessing artificial intelligence (AI) and data analytics can help. Companies that harness AI and data analytics can also make clean energy more viable overall by increasing their cost competitiveness over legacy energy sources. On average, 3.3 The latter can also help drive efficiency by lowering end-user energy use.

Energy and Utilities 95

Energy and Utilities Analytics Artificial Intelligence Customer Experience 95

AIIM

MARCH 9, 2021

Metadata offers significant benefits in terms of understanding information in new ways and in being able to leverage that intelligence to drive innovation and the customer experience. Metadata is often called data about data or information about information. One such tool is Metadata. What is Metadata?

Metadata 227

Metadata IT Customer Experience Records Management 227

Reltio

MAY 12, 2020

We live in a data world, where data innovators are the modern-day explorers. They are in demand in Global 2000 companies because they help solve problems caused by data issues. And, they uncover monetization opportunities with the right data. Data innovators support digital and customer experience transformations.

Customer Experience 98

Customer Experience MDM Compliance Insurance 98

Reltio

JANUARY 9, 2020

In a day and age when it's incredibly easy for customers to switch providers or change loyalties, only customer experience can save you. But how do you create a CX that's unique and meaningful to your customers - and potential customers? The answer is in the data.

Customer Experience 69

Customer Experience MDM Retail B2C 69

IBM Big Data Hub

JULY 13, 2023

When we talk about data integrity, we’re referring to the overarching completeness, accuracy, consistency, accessibility, and security of an organization’s data. Together, these factors determine the reliability of the organization’s data. In short, yes.

Metadata 64

Metadata MDM Analytics Compliance 64

IBM Big Data Hub

SEPTEMBER 6, 2023

According to the IBM survey, when CMOs were asked what they thought the primary challenges were in adopting generative AI, they listed three top concerns: managing the complexity of implementation, building the data set and brand and intellectual property (IP) risk. The journey starts with sound data.

Marketing 115

Marketing B2B Customer Experience Communications 115

IBM Big Data Hub

APRIL 1, 2024

We’ll discuss select high-impact product use cases that demonstrate the potential of AI to revolutionize the way we develop, market and deliver products to customers. Stacking strong data management, predictive analytics and GenAI is foundational to taking your product organization to the next level.

Customer Experience 79

Customer Experience Analytics Marketing Sales 79

Reltio

FEBRUARY 26, 2020

The path to digital innovation must be paved with connected customer data. Businesses are experiencing extreme pressure to transform digitally in a way that emphasizes customer-centricity. Being customer-centric is a mindset that’s powered by data that delivers insights on customer behaviors, motivations and preferences. .

Digital transformation 80

Digital transformation Customer Experience Big data Compliance 80

IBM Big Data Hub

JANUARY 19, 2023

Data privacy regulations, such as the General Data Protection Regulation (GDPR) in the European Union or the California Consumer Privacy Act (CCPA) in the state of California, are inescapable. The key to differentiation comes in getting data protection right, as part of an overall data strategy.

Data Privacy 60

Data Privacy Customer Experience Privacy Compliance 60

Thales Cloud Protection & Licensing

MARCH 14, 2024

Keeping Customer Data Safe: AI's Privacy Paradox andrew.gertz@t… Thu, 03/14/2024 - 17:38 AI's appeal lies in its ability to personalize and streamline customer experiences in ways previously unimaginable. Putting Personal Data at Risk The results were not all positive, however.

Privacy 71

Privacy Data Privacy Analytics Risk 71

IBM Big Data Hub

FEBRUARY 19, 2024

Data monetization empowers organizations to use their data assets and artificial intelligence (AI) capabilities to create tangible economic value. This value exchange system uses data products to enhance business performance, gain a competitive advantage, and address industry challenges in response to market demand.

Analytics 65

Analytics Marketing Artificial Intelligence Cloud 65

Collibra

SEPTEMBER 9, 2022

Data-driven organizations are depending on modern technologies and AI to get the most out of their data assets. But they struggle with data quality issues all the time. Incomplete or inaccurate data, security problems, hidden data – the list is endless. What are the most common data quality issues?

Analytics 92

Analytics Customer Experience Marketing Unstructured data 92

IBM Big Data Hub

AUGUST 4, 2023

Data democratization, much like the term digital transformation five years ago, has become a popular buzzword throughout organizations, from IT departments to the C-suite. It’s often described as a way to simply increase data access, but the transition is about far more than that. What is data democratization?

Analytics 60

Analytics Artificial Intelligence Digital transformation Access 60

OpenText Information Management

APRIL 15, 2024

Most notable in this release, we delve into how information management plays a crucial role in powering and safeguarding data - a pre-requisite for maximizing AI’s potential to solve tomorrow’s most complex problems. With this principle in mind, in CE 24.2, OpenText™ Thrust Studio : CE 24.2

Cloud 96

Cloud Analytics Digital transformation Customer Experience 96

Reltio

JANUARY 28, 2021

Data is your business’s most important asset in a digitized world. It also powers your real-time operations across digital channels and human interactions such as call center and sales so you can deliver omnichannel connected customer experiences and boost NPS scores. 1 Always include more master data or multi-domain . . #1

MDM 98

MDM Customer Experience Marketing Government 98