IBM Big Data Hub

JANUARY 19, 2024

The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. It’s also more pressure to retain those customers, whether those interactions happen online or in-store. As customer expectations and habits change, so too must the CX that organizations provide.

Customer Experience 92

Customer Experience Artificial Intelligence Digital transformation Communications 92

IBM Big Data Hub

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience?

Customer Experience 96

Customer Experience Artificial Intelligence Sales Marketing 96

AIIM

NOVEMBER 23, 2021

The C-suite wants to see governance practitioners and practices deliver tangible value back to the business by using information to support better customer experiences and customer intelligence." - Peggy Winton, CEO of AIIM. Better customer and supplier intelligence. More personal and accurate customer service.

Information governance 115

Information governance Government Customer Experience Archiving 115

IBM Big Data Hub

DECEMBER 5, 2023

With the rise of highly personalized online shopping, direct-to-consumer models, and delivery services, generative AI can help retailers further unlock a host of benefits that can improve customer care, talent transformation and the performance of their applications.

Retail 94

Retail Unstructured data Artificial Intelligence Sales 94

OpenText Information Management

MARCH 26, 2024

Patients are no longer passive recipients of care; they are actively seeking personalized experiences and convenient solutions. At the same time, healthcare providers are recognizing the importance of employee experience in delivering exceptional patient care.

Digital transformation 57

Digital transformation Communications Education Analytics 57

IBM Big Data Hub

DECEMBER 13, 2023

Conducting the best customer service strategy today requires organizations to invest in several customer service types. This way, organizations can ensure their customer base receives answers to their problems in the format they prefer. Customer service is an integral part of the customer experience.

Customer Experience 80

Customer Experience Artificial Intelligence Communications Marketing 80

IBM Big Data Hub

DECEMBER 7, 2023

Organizations have always used some degree of technology to provide an excellent customer experience , but the future of customer service will demand even more advancements to meet customers’ growing expectations. Customer support is an incredibly important defense against customer turnover.

Customer Experience 84

Customer Experience Artificial Intelligence Analytics Marketing 84

Rocket Software

DECEMBER 16, 2021

The Rocket team knows that true success with a solution requires more than just the right tools—it requires a network of support to leverage the full capabilities of those tools. To this end, Rocket has built in the value to never let a customer fail into all of our products and services. Customer Input and Feedback.

IT 81

IT Customer Experience Digital transformation Access 81

The Last Watchdog

OCTOBER 25, 2023

DataPivot continues to support Gaylord Specialty Healthcare with ongoing consulting, best practice implementation and reporting. DataPivot has also provided essential professional services and support to Cambridge Health Alliance , Harvard Medical School’s world-renowned teaching hospital.

Cloud 100

Cloud Sales Access Risk 100

Krebs on Security

MAY 29, 2020

But new research suggests that as cybercrime has become dominated by pay-for-service offerings, the vast majority of day-to-day activity needed to support these enterprises is in fact mind-numbingly boring and tedious, and that highlighting this reality may be a far more effective way combat cybercrime and steer offenders toward a better path.

Systems administration 271

Systems administration Marketing Paper Risk 271

IBM Big Data Hub

JANUARY 18, 2024

Chatbots can help your customers and potential clients find or input information quickly by instantly responding to requests that use audio input, text input or a combination of both, eliminating the need for human intervention or manual research. Gone are the days of prompts like “Press 6 to connect to customer service.”

Sales 94

Sales Artificial Intelligence Communications Marketing 94

IBM Big Data Hub

NOVEMBER 8, 2023

Accelerating business transformation with SAP HANA on Power As the 2027 end of mainstream maintenance for SAP’s legacy ERP is approaching, our customers are all in different stages of their business transformation journey. SAP is accelerating this journey by offering the current ERP, S/4HANA, as a managed service offering with SAP RISE.

Cloud 97

Cloud Digital transformation Data science IT 97

IBM Big Data Hub

FEBRUARY 12, 2024

Customer experience (CX) defines a customer’s journey with a company, including both direct and indirect touchpoints. Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy fosters great relationships. We’re #2.”

Customer Experience 76

Customer Experience Artificial Intelligence Marketing Access 76

Krebs on Security

AUGUST 30, 2022

Phishers are enjoying remarkable success using text messages to steal remote access credentials and one-time passcodes from employees at some of the world’s largest technology companies and customer support firms. 2, and Aug. On that last date, Twilio disclosed that on Aug. Teleperformance did not respond to requests for comment.

Phishing 286

Phishing Authentication Passwords Access 286

IBM Big Data Hub

MAY 8, 2024

Telco leverages hybrid cloud to deliver enhanced customer interactions Masorange is a mobile network operator that puts customer experience at the center of everything it does. Supported by AI and cloud technology, their Orange and Jazztel virtual assistants use IBM watsonx Assistant and IBM Watson Discovery running on IBM Cloud.

Cloud 67

Cloud Customer Experience Artificial Intelligence Compliance 67

Krebs on Security

MAY 6, 2024

The DHCP server also takes care of setting a specific local address — known as an Internet gateway — that all connecting systems will use as a primary route to the Web. VPNs work by creating a virtual network interface that serves as an encrypted tunnel for communications.

IT 254

IT Security Encryption Passwords 254

IBM Big Data Hub

NOVEMBER 15, 2023

Watsonx is comprised of three components that empower businesses to customize their AI solutions: watsonx.ai Exceptional customer care through AI solutions Today, customers expect seamless experiences and fast answers to their questions, and companies that fail to meet these expectations risk falling behind.

Sales 91

Sales Libraries Marketing Cloud 91

IBM Big Data Hub

MARCH 29, 2024

Customer retention must be a top priority for leaders of any company wanting to remain competitive. An effective customer retention strategy should support the company to maintain a healthy stable of loyal customers and bring in new customers.

Customer Experience 63

Customer Experience Artificial Intelligence Marketing Communications 63

IBM Big Data Hub

FEBRUARY 23, 2024

NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately. Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention.

Analytics 104

Analytics Artificial Intelligence Marketing Education 104

IBM Big Data Hub

NOVEMBER 6, 2023

By adopting these 4 best practices to invest in the right technology and leverage the most recent advances in generative AI , enterprises can unlock unique services for SMB customers. However, this isolated qualitative customer information is not enough to serve a client’s needs. Generative AI tools like IBM watsonx.ai

Customer Experience 109

Customer Experience Sales Marketing Risk 109

The Last Watchdog

NOVEMBER 8, 2021

There’s no doubt, the increasing use of telemedicine, the explosion of health-based cloud apps, and innovative medical IoT devices are improving the patient care experience. I recently worked with a healthcare customer, to implement a new service on top of their API gateway. Related: Hackers relentlessly target healthcare providers.

Access 349

Access Privacy Security IoT 349

Security Affairs

JUNE 2, 2023

million Harvard Pilgrim Health Care subscribers. Most impacted systems are related to Harvard Pilgrim Health Care, which in mid-April announced on Facebook that it was experiencing technical issues with its website and phone lines. After the recent ransomware attack, Point32Health disclosed a data breach that impacted 2.5

Ransomware 88

Ransomware Insurance Data breaches Cybersecurity 88

Krebs on Security

MAY 2, 2023

A sprawling online company based in Georgia that has made tens of millions of dollars purporting to sell access to jobs at the United States Postal Service (USPS) has exposed its internal IT operations and database of nearly 900,000 customers. “A few years ago, we started providing support for this postal product,” Plott said.

Marketing 261

Marketing IT Access Data collection 261

AIIM

FEBRUARY 4, 2021

Marketing Week ) And that’s not including the after purchase touchpoints including, invoicing, billing, shipping, service and support, and feedback. In fact, 86% of buyers are willing to pay more for a great, holistic customer experience, and the more expensive the item, the more they are willing to pay. (

Customer Experience 164

Customer Experience Communications Marketing Sales 164

Krebs on Security

SEPTEMBER 15, 2022

54 mm) without interrupting the machine’s ability to grab and return the customer’s card. The thieves who designed this skimmer were after the magnetic stripe data and the customer’s 4-digit personal identification number (PIN). The insert skimmer pictured above is approximately.68 68 millimeters tall. dime (1.35

IT 274

IT 274

IBM Big Data Hub

AUGUST 2, 2023

Over the years, chatbots have become seamlessly integrated in our day-to-day lives — in our homes, on our phones, on social media or in apps for shopping online, healthcare, customer support and more. Today, AI makes the difference between good and bad customer service. 
 How do customer service chatbots work?

Customer Experience 54

Customer Experience Artificial Intelligence Retail Marketing 54

IBM Big Data Hub

APRIL 3, 2024

Real-time insights infused with AI support dynamic space planning. In this article, we cover three ways to run IBM TAS on AWS:  TAS on customer-hosted Red Hat ® OpenShift ® TAS on customer-hosted Red Hat OpenShift Service on AWS (ROSA) TAS Managed Services by Partners 1.

Cloud 70

Cloud Access Marketing IT 70

IBM Big Data Hub

AUGUST 2, 2022

Like countless other industries and departments, customer support has undergone a massive transformation. It sounds funny to talk about “the evolution of the contact center” when so few of us give customer support a second thought, until it’s a nightmare. Or more aptly, what is your expectation of support?

Artificial Intelligence 52

Artificial Intelligence Cloud Customer Experience Analytics 52

IBM Big Data Hub

JULY 17, 2023

Whether placing an order, requesting a product exchange or asking about a billing concern, today’s customer demands an exceptional experience that includes quick, thorough answers to their inquiries. While traditional AI approaches provide customers with quick service, they have their limitations.

Search queries 57

Search queries Customer Experience Cloud Risk 57

Security Affairs

AUGUST 17, 2023

The Clorox Company is a multinational consumer goods company that specializes in the production and marketing of various household and professional cleaning, health, and personal care products. The company also announced to have implemented workarounds for some offline operations to continue servicing its customers.

Manufacturing 91

Manufacturing Cybersecurity Ransomware Marketing 91

Reltio

OCTOBER 17, 2023

That’s why we are delighted to announce the availability of pre-trained machine learning (ML) models for the health care professional (HCP) domain. This powerful feature is now accessible to all new and existing Reltio for Life Sciences Velocity Pack customers. Unmerge actions can be completed in real-time and in bulk.

MDM 52

MDM Compliance Access IT 52

Reltio

OCTOBER 17, 2023

That's why we are delighted to announce the availability of pre-trained machine learning (ML) models for the health care professional (HCP) domain. This powerful feature is now accessible to all new and existing Reltio for Life Sciences Velocity Pack customers. That means no more extensive, manual, unmerge tasks or custom IT projects.

MDM 52

MDM Compliance Access IT 52

IBM Big Data Hub

DECEMBER 20, 2023

Customer experience strategy (CX strategy) is when organizations optimize customer engagements to create happy customers, drive customer loyalty and help to recruit new customers. Providing a better customer experience takes into consideration the entire customer journey and every customer touch-point.

Customer Experience 68

Customer Experience Artificial Intelligence Sales Marketing 68

Thales Cloud Protection & Licensing

JULY 26, 2023

Healthcare providers who are looking to modernize their businesses as well as improve end customer service need an experienced partner to enter into the cloud space. Medical data is expected to be on available on demand from anywhere at any time so that patients can benefit from convenient, effective care.

Security 62

Security Cloud Big data Encryption 62

Krebs on Security

AUGUST 4, 2023

RLO is a special character within unicode — an encoding system that allows computers to exchange information regardless of the language used — that supports languages written from right to left, such as Arabic and Hebrew.

Phishing 203

Phishing Computer and Electronics Marketing IT 203