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Retailers can tap into generative AI to enhance support for customers and employees

IBM Big Data Hub

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Retailers recognize the need to build their strategies around AI, integrating it into many aspects of their operations.

Retail 95
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Retailers Face Many Challenges, Data Security Doesn’t Have to be One of the Them

Thales Cloud Protection & Licensing

Retailers and shoppers are leveraging and enjoying many benefits data sharing brings: loyalty programs, personalized experiences, easier product location and ordering, online shopping, mobile access and the list goes on. Unfortunately, this results in retailers as a top target for cyberattacks. Business is booming and data is flowing.

Retail 89
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Australia: Collection of biometric information via CCTV

DLA Piper Privacy Matters

Organisations, including retailers, may collect biometric information via CCTV for a variety of reasons, including to build profiles of the individuals entering their stores, identify returning shoppers or to identify specific individuals that have previously been removed from their premises. The OAIC’s full statement is available here.

Retail 98
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Consumers have their Say about Protection of Personal Data – Call for More Stringent Controls

Thales Cloud Protection & Licensing

We live in a digital world in which we engage with significant social, government, retail, business and entertainment services now delivered without any direct human service management. The global study that informs the Index involved more than 21,000 participants across 11 countries. Tue, 10/11/2022 - 06:46.

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51 Must-Know Phishing Statistics for 2023

IT Governance

An Office for National Statistics report revealed that UK organisations have experienced a 57% increase in “consumer and retail fraud” compared to pre-pandemic levels. The UK Government’s Cyber Security Breaches Survey 2022 revealed that 83% of organisations that suffered a cyber attack in the past year said that it was caused by phishing.

Phishing 111
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NIST Survey Suggests Online Users Suffer from Security Fatigue

Hunton Privacy

A recent study from the National Institute of Standards and Technology (“NIST”) warns that an overabundance of computer security measures might actually lead users to engage in “risky computing behavior at work and in their personal lives.”.

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Calculating the Benefits of the Advanced Encryption Standard

Schneier on Security

NIST has completed a study -- it was published last year, but I just saw it recently -- calculating the costs and benefits of the Advanced Encryption Standard. Extending the approach of looking back from 2017 to the larger national economy required the selection of economic sectors best represented by the 169 survey respondents.