IBM Big Data Hub

AUGUST 2, 2023

However, with some support teams handling thousands of calls from customers daily, meeting these needs in real-time has become increasingly challenging. That raises the question, how can business owners keep all customers satisfied with their customer experience? 
 How do customer service chatbots work?

Customer Experience 53

Customer Experience Artificial Intelligence Retail Marketing 53

Reltio

JANUARY 9, 2020

Customer experience trends might change from time to time, but the central component remains steady: The customer must be at the heart of every business decision that you make. Customer Experience Trends: The Rise of the Consumer. Every facet of business has changed to adapt to the Experience Economy.

Customer Experience 109

Customer Experience Digital transformation Healthcare Communications 109

OpenText Information Management

JANUARY 15, 2018

The cell had worked out this was a trip … The post Putting AI-enhanced analytics at the heart of retail customer experience appeared first on OpenText Blogs. I hadn’t told it where we were going – there wasn’t an appointment on my calendar.

Customer Experience 72

Customer Experience Retail Analytics IT 72

OpenText Information Management

DECEMBER 1, 2023

The retail industry has always been at the forefront of technological innovation, constantly adapting to meet the evolving needs of consumers. As we step into 2024, retailers are poised for yet another transformative year, driven by cutting-edge technologies that promise to reshape the shopping experience.

Retail 57

Retail Artificial Intelligence Security Customer Experience 57

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Rocket Software

JUNE 1, 2020

Unfortunately, for many industries that were forced to close during the first wave of the pandemic—such as retail, restaurants and hotels—business as usual no longer exists. Special considerations need to be taken to reopen these spaces, re-establish public trust in the businesses, and help them increase customer retention.

Customer Experience 52

Customer Experience Retail Data structuring Sales 52

Thales Cloud Protection & Licensing

DECEMBER 28, 2018

As the retail industry follows suit with today’s digital transformation, customer expectations are at an all-time high. Retailers are looking to address these demands with interconnected experiences to give customers more personalized and immediate experiences both in-stores and online.

Retail 100

Retail Customer Experience Security Data breaches 100

OpenText Information Management

AUGUST 13, 2019

The 2019 Financial Brand report showed that ‘removing friction from the customer journey’ is one of the key priorities within retail banking this year. For companies across finance to succeed, this focus on the customer must be matched with a focus on employees. Let me explain.

Customer Experience 61

Customer Experience Retail Financial Services Digital transformation 61

IBM Big Data Hub

JUNE 30, 2023

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Checking all these boxes is no small feat.

Retail 62

Retail Blockchain Customer Experience Sales 62

CGI

MARCH 3, 2020

CGI Client Global Insights: A look at top retail banking trends and priorities. Many retail banks have invested in their “plumbing”- implementing digital technologies to deliver the products, services and experiences their customers demand - but many are still running their businesses just as they did before.

Retail 104

Retail Digital transformation Customer Experience GDPR 104

OpenText Information Management

JANUARY 31, 2018

While the use of AI has predominantly been applied in heavy industries and financial services, it is now increasingly applied across a gamut of customer-facing industries, including retail and healthcare.

Artificial Intelligence 77

Artificial Intelligence Customer Experience Financial Services Retail 77

OpenText Information Management

MARCH 30, 2021

2020 is proving to have been a sea change for the retail industry. All those investments in the brick-and-mortar experience… and then nobody came. Of course, things will get better and people will come back. But will things ever be truly the same?

Retail 78

Retail Customer Experience 78

erwin

FEBRUARY 21, 2019

Much like the hospitality industry , digital transformation in retail has been a huge driver of change. One important fact is getting lost among all of the talk of “the retail apocalypse” and myriad stories about increasingly empty shopping malls: there’s a lot of money to be made in retail.

Digital transformation 69

Digital transformation Retail e-Delivery Customer Experience 69

IBM Big Data Hub

APRIL 25, 2024

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. Experience is the North Star of conversion. But the paradigm has shifted.

Customer Experience 89

Customer Experience Retail Marketing Sales 89

CGI

JANUARY 10, 2019

Redefining your customer experience transformation strategy through innovation. What would prompt a customer to leave the comfort of home to shop at a store, instead of buying online? As emerging technologies and innovation come together to revolutionize retail, the physical store of the future is only limited by imagination.

Customer Experience 58

Customer Experience Retail Sales Digital transformation 58

OpenText Information Management

OCTOBER 11, 2018

According to Meeker, technology has changed consumer expectations, creating demands for modern retail experiences, more digital engagement, on-demand access, transparency, and simple payments. Healthcare is no exception.

Customer Experience 71

Customer Experience Retail Access 71

erwin

JUNE 14, 2019

Digital transformation examples can be found almost anywhere, in almost any industry. Digital Transformation in Retail. The inherently competitive nature of retail has made the sector a leader in adopting data-driven strategy. From loyalty cards to targeted online ads, retail has always had to adapt to stay relevant.

Digital transformation 111

Digital transformation Retail Government Customer Experience 111

IBM Big Data Hub

APRIL 28, 2020

During these times of uncertainty, all companies are being stressed in new ways; supply chains are being halted with employee sickness, retail store doors are closed to encourage social distancing, and health care facilities are overwhelmed by patient demand.

Data science 82

Data science Customer Experience Retail Cloud 82

OpenText Information Management

FEBRUARY 13, 2018

In my previous blog, I looked at how quickly Artificial Intelligence (AI) is rapidly becoming a part of the retail experience. Industry analysts agree that 2018 will be the year that AI brings top and bottom line benefits to innovative companies. So, where can AI most help retailers?

Retail 97

Retail Artificial Intelligence Customer Experience Analytics 97

Thales Cloud Protection & Licensing

OCTOBER 18, 2018

As digital transformation takes hold, the retail industry is under siege from cyber criminals and nation states attempting to steal consumers’ personal information, credit card data and banking information. Lines are now blurred between physical and digital experiences. retailers experiencing a breach in the last year.

Retail 66

Retail Data breaches Digital transformation Encryption 66

OpenText Information Management

NOVEMBER 16, 2017

The Internet of Things (IoT) is beginning to have a major impact in many industry sectors. So far, the Retail sector has been slow to embrace IoT but it’s beginning to happen. Buying an Apple … The post How my Apple Watch gave me a window into a world of IoT in Retail appeared first on OpenText Blogs.

Retail 102

Retail IoT Communications Cloud 102

IBM Big Data Hub

MARCH 8, 2024

Some forecasts suggest online retail might be responsible for half of all retail revenues by next year. In what McKinsey refers to as “the e-commerce catch-22,” many retailers with significant growth in ecommerce sales through 2020 and 2021 saw their margins decline.

Retail 85

Retail e-Discovery Artificial Intelligence Marketing 85

erwin

FEBRUARY 14, 2019

By now, you probably recognize this recurring pattern in the discussions about digital transformation: An industry set in its ways slowly moves toward using information technology to create efficiencies, automate processes or help identify new customer or product opportunities. Welcome to the hospitality industry.

Digital transformation 75

Digital transformation Customer Experience Data breaches Retail 75

CGI

FEBRUARY 28, 2018

Digital Customer Experience is becoming the deciding battlefield on the insurance landscape. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. The goal is naturally to provide a superior experience that differentiates from your competitors.

Customer Experience 40

Customer Experience Insurance Artificial Intelligence Retail 40

IBM Big Data Hub

MAY 16, 2023

For big brands across all industries, today’s marketing campaigns are customized for specific audiences. Leveraging MMS for personalization at scale Personalization builds brand loyalty by creating customer experiences (CXs) specifically designed for each audience.

Marketing 72

Marketing Customer Experience Financial Services Retail 72

OpenText Information Management

APRIL 13, 2023

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others. Why is that?

Financial Services 57

Financial Services Customer Experience Insurance Retail 57

Thales Cloud Protection & Licensing

OCTOBER 23, 2018

So before the shopping frenzy begins, we thought this would be an opportune time to outline some best practices that both retailers and consumers should follow in order to protect consumer data. As convenience technologies evolve, look for more risks to consumers and retailers. Protecting Consumer Data is Priority #1. Back to basics.

Retail 70

Retail Data breaches Phishing Authentication 70

IBM Big Data Hub

FEBRUARY 26, 2024

Outside the glitz of new phones, connected cars and 5G with everything, there are some real challenges the industry must address. Top of mind for me are three key challenges, and opportunities, to which we must all pay attention, should we expect our industry to remain healthy. The telecom industry is no exception.

Cloud 100

Cloud Artificial Intelligence Customer Experience Retail 100

OpenText Information Management

JUNE 7, 2021

The banking industry—which includes retail banks and credit unions, wealth and asset management firms, and corporate and treasury divisions—faces severe challenges. It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences.

Customer Experience 67

Customer Experience Retail Compliance Content services 67

Collibra

APRIL 11, 2023

Retail is a dynamic and competitive market. It needs to work around the fickleness of customers and rapidly evolving trends. In addition to the traditional brick-and mortar-stores, the retail business today includes online and mobile stores. The right kind of data can drive great innovations in retail.

Retail 86

Retail Sales Compliance Marketing 86

OpenText Information Management

FEBRUARY 6, 2023

To start, the length of a car lease … The post Customer first: New U.K. consumer duty for the financial services industry appeared first on OpenText Blogs. This often happens to consumers when, for example, reviewing details about a new car lease or opening a new investment account.

Financial Services 57

Financial Services Customer Experience Retail Cloud 57

Thales Cloud Protection & Licensing

NOVEMBER 20, 2022

As the holiday season approaches, many retail, hospitality, logistics, and food manufacturing organizations hire seasonal workers to meet increasing demand. The Bureau of Labor Statistics reports a 7% job rise in the retail industry. How to Secure Access for your Seasonal Workers. Mon, 11/21/2022 - 05:36.

Access 71

Access Retail Security Authentication 71

Reltio

JUNE 25, 2020

His research focuses on exploring strategies for leveraging technology to deliver relevant and engaging customer experiences. Joe answered questions about the importance of hyper-personalization, digital transformation, and customer data to delivering what Forrester calls “ moments-based marketing.” Thanks for reading.

Marketing 98

Marketing Retail Customer Experience Digital transformation 98

IT Governance

DECEMBER 20, 2018

The operational efficiencies and enhanced customer experiences supported by these developments create a competitive advantage. PCI DSS (Payment Card Industry Data Security Standard). The post Safely adopting technology in the hospitality industry appeared first on IT Governance Blog. The operational challenge.

Customer Experience 71

Customer Experience IoT Information Security Data collection 71

Thales Cloud Protection & Licensing

JANUARY 26, 2021

The Verizon DBIR 2020 report indicates that financially motivated attacks against retailers have moved away from Point of Sale (POS) devices and controllers, towards web applications. This largely follows the trend in the industry of moving transactions primarily to a more web-focused infrastructure. Fraud and scams move to the web.

Security 143

Security Retail Authentication Big data 143

Reltio

MAY 15, 2020

Industry leaders have allocated significant resources to meeting upticks in demand, but they aren’t short-sighted in their approach. For example, two-thirds of consumers that have switched to new brands or retailers intend to stick with them. Consumers expect a consistent experience across channels. The 'new normal' consumer.

Retail 72

Retail Customer Experience Manufacturing Sales 72

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents. Robots handle and move physical objects.

Artificial Intelligence 86

Artificial Intelligence Retail Unstructured data Insurance 86