Thales Cloud Protection & Licensing

JANUARY 26, 2021

The Verizon DBIR 2020 report indicates that financially motivated attacks against retailers have moved away from Point of Sale (POS) devices and controllers, towards web applications. This largely follows the trend in the industry of moving transactions primarily to a more web-focused infrastructure. Source: Verizon DBIR 2020.

Security 144

Security Retail Authentication Big data 144

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents. Robots handle and move physical objects.

Artificial Intelligence 88

Artificial Intelligence Retail Unstructured data Insurance 88

Rocket Software

MARCH 11, 2022

Improve experiences. According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance.

Retail 52

Retail Manufacturing Compliance Access 52

OpenText Information Management

FEBRUARY 27, 2020

According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a new customer in under 40 minutes. Yet, only a quarter of respondents felt they could pull front and back end systems together to deliver optimum customer service.

Retail 67

Retail Customer Experience Financial Services Artificial Intelligence 67

Reltio

APRIL 1, 2020

This post offers a look at the topic of scalability, outlining what the concept means and how it applies to customer data management, with some customer examples. However, delivering consistent and engaging customer experiences at scale and making an impact at the point of engagement, in the real-time, present significant challenges.

Retail 68

Retail MDM Cloud Customer Experience 68

IBM Big Data Hub

FEBRUARY 23, 2024

Organizations across industries increasingly benefit from sophisticated automation that better handles complex queries and predicts user needs. In conversational AI, this translates to organizations’ ability to make data-driven decisions aligning with customer expectations and the state of the market. billion by 2030.

Analytics 105

Analytics Artificial Intelligence Marketing Education 105

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Communications Compliance Risk 52

Info Source

JULY 16, 2019

The retail industry and banking are the biggest spenders on AI in the region, with use cases such as fraud analysis and customer-facing process automation enabling self-service and improving customer experience. According to IDC , the spending on AI systems in Asia-Pacific is expected to reach $5.5

Customer Experience 40

Customer Experience Financial Services Marketing Retail 40

CGI

JULY 10, 2018

Six big takeaways for financial institutions from CBA LIVE. As a consulting executive, I help clients in the banking industry on everything from their vision for digital transformation, to the nitty-gritty of implementation and execution. Tue, 07/10/2018 - 04:34. After the event, I compared notes with some of my colleagues.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

CGI

MAY 15, 2018

Six big takeaways for financial institutions from CBA LIVE. As a consulting executive, I help clients in the banking industry on everything from their vision for digital transformation, to the nitty-gritty of implementation and execution. Tue, 05/15/2018 - 05:24. After the event, I compared notes with some of my colleagues.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

Reltio

MARCH 15, 2019

Whether it is retail, CPG, or auto industry, unlocking the value of customer data is always challenging. Data Geniuses make sure they understand the Customer 360 and make the experience delightful. As you would expect, these exceptional individuals set their sight on long-term goals.

B2B 40

B2B Digital transformation Retail MDM 40

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Reltio

MAY 14, 2024

Some recent rumored mergers and acquisitions have thrust the data unification and management industry under the microscope of both media and investors. Growing demand for cloud-based data unification solutions, essential for leveraging AI and unleashing digital transformation, has raised the stakes for companies in nearly every industry.

Marketing 52

Marketing Cloud MDM Digital transformation 52

Info Source

OCTOBER 8, 2019

Our industry-first technology* 3 corrects skewed documents one at a time and includes software that correctly orients and sorts documents for simplified prep and operation. These powerful features reduce operator workload, enabling users to provide better customer service.”.

Customer Experience 40

Customer Experience Financial Services Retail IT 40

Reltio

JULY 2, 2019

“As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience. The industry makes itself seem more complicated than it is even at the recruitment stage.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Reltio

JULY 31, 2019

Now businesses are acquiring as much data as they can, trying to exploit it to drive innovation and new customer experiences. The tech industry is broad and as you move through life you can adapt your career to where you are in your life at that time.”.

Analytics 49

Analytics Blockchain Cloud Artificial Intelligence 49

Info Source

DECEMBER 8, 2023

KEY TAKEAWAYS This vertical market assessment is an integral part of Infosource’s analyst services in the Software practice. We analyse industry sectors in key countries around the world and leverage this knowledge in the regional forecasting of the Capture & IDP market. grade schools), is the second largest group of verticals.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Reltio

DECEMBER 10, 2021

Our largest customer manages about 900 million profiles across their various tenants and deployments, which is one of the largest deployments of MDM in the world. Reltio serves several retail, travel and hospitality, and financial services customers that experience significant seasonal spikes in their usage.

MDM 98

MDM Analytics Digital transformation Cloud 98

Reltio

JULY 10, 2019

Much of background is what we now call customer experience and its predecessors of CRM and eCommerce applications in Retail and CPG as well as PLM, ERP and supply chain.

MDM 40

MDM Sales Digital transformation Cloud 40

Thales Cloud Protection & Licensing

MARCH 14, 2024

Keeping Customer Data Safe: AI's Privacy Paradox andrew.gertz@t… Thu, 03/14/2024 - 17:38 AI's appeal lies in its ability to personalize and streamline customer experiences in ways previously unimaginable.

Privacy 71

Privacy Data Privacy Analytics Risk 71

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day.

Artificial Intelligence 81

Artificial Intelligence IT Customer Experience Government 81