Info Source

APRIL 4, 2023

Shinydocs has enabled leading organizations within the oil and gas/utilities, government, and financial services verticals to make more accurate, data-driven decisions whilst significantly reducing time searching for files and improving the overall customer and employee experiences.

Unstructured data 40

Unstructured data Customer Experience Marketing Financial Services 40

Thales Cloud Protection & Licensing

DECEMBER 20, 2023

Initially a driving force in financial services for secure transactions, blockchain now faces the challenge of reshaping its image and functionality. Businesses leverage these technologies to gain a competitive edge, from optimizing operations to personalizing customer experiences.

Cybersecurity 83

Cybersecurity Blockchain Artificial Intelligence Encryption 83

Info Source

MAY 13, 2020

For example, US decision makers believe RPA will be most valuable for improving the customer experience (40%) and financial planning and decision making (38%). Financial planning & decision-making. Improving customer experience. IT service management. Streamlining HR onboarding. Process mining .

Mining 52

Mining Customer Experience Financial Services Insurance 52

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Communications Compliance Risk 52

Info Source

JULY 16, 2019

The retail industry and banking are the biggest spenders on AI in the region, with use cases such as fraud analysis and customer-facing process automation enabling self-service and improving customer experience. and Tech Mahindra.

Customer Experience 40

Customer Experience Financial Services Marketing Retail 40

IBM Big Data Hub

JANUARY 10, 2024

Financial services: innovate customer experience while keeping sensitive information secure and stay compliant Financial institutions face constant threats to their critical data and financial transactions.

Security 78

Security Cloud Data Privacy Financial Services 78

IBM Big Data Hub

JANUARY 18, 2024

They can eliminate prolonged wait times in phone-based customer support and email or live chat support. Chatbots are instantly accessible to multiple users, enhancing the customer experience by promptly addressing their interests and concerns.

Sales 96

Sales Artificial Intelligence Communications Marketing 96

CGI

FEBRUARY 21, 2017

As financial services organizations are learning, defences against financial crime must be joined up and layered, bringing together both operational and intelligence resources. Customer experience (balancing against risk). The CDO’s top challenges include: Data quality and governance. Identity theft .

Customer Experience 40

Customer Experience Financial Services Analytics Risk 40

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Info Source

OCTOBER 7, 2020

At Ephesoft, we focus on creating an exceptional customer experience from beginning to end,” said Ike Kavas, Founder and CEO at Ephesoft. Partnerships with leading consulting and implementation organizations, like Fortude, enable us to expedite business processes around the globe for our joint customers. About Ephesoft.

Digital transformation 40

Digital transformation Manufacturing Customer Experience Financial Services 40

Info Source

MARCH 16, 2022

As noted in prediction #4, there is no doubt cloud Capture adoption is lagging behind some other markets because of concerns related to security in verticals like Financial Services and Government, as well as performance concerns in production-type applications.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Info Source

MARCH 16, 2022

As noted in prediction #4, there is no doubt cloud Capture adoption is lagging behind some other markets because of concerns related to security in verticals like Financial Services and Government, as well as performance concerns in production-type applications.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

Reltio

DECEMBER 10, 2021

Reltio scored well in matching, context, governance, business templates, deployment, security, and scalability. Reference customers liked its capabilities around user-friendly search, ease to manage, and reliability, as well as its well-managed software-as-a-service (SaaS) platform.”. Continuous Data Quality and Governance.

MDM 98

MDM Analytics Digital transformation Cloud 98

Reltio

JULY 2, 2019

Particularly the data governance side is beginning to be seen as really important. As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Info Source

DECEMBER 8, 2023

The lack of Telecoms infrastructure and digital skill development presents a hurdle; however, where investments by local government or overarching organisations close the gap, they will enable in particular economies with young populations. The Public Sector, which consists of Federal, State and Local Government (incl.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Info Source

SEPTEMBER 15, 2023

The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. The Public Sector, which consists of Federal, State and Local Government (incl.

Information capture 52

Information capture Marketing Records Management Customer Experience 52

eDiscovery Daily

OCTOBER 21, 2019

Join us to hear examples of failures by a major medical center, a major financial institution, a large federal government agency, and a noted presidential advisor. Managing Director, FTI; Clair Atkins – Team Lead, Customer Experience, RelativityOne, Relativity; Rose Jones – Partner / Dir. Why e-discovery?

e-Discovery 45

e-Discovery e-Delivery GDPR Education 45

erwin

JULY 8, 2020

With it, an organization can explore models to understand information assets within a business context, from internal operations to full customer experiences. Industry and government regulations affect businesses that work in or do business with any number of industries or in specific geographies.

Digital transformation 136

Digital transformation Compliance GDPR Healthcare 136

Reltio

OCTOBER 24, 2018

Five years ago this initiative would have been too big of a burden for companies because customer data is siloed throughout organizations in dozens or hundreds of separate systems. GDPR has irreversibly changed the landscape for single customer view data projects for companies doing business in Europe.

Data Privacy 74

Data Privacy Privacy GDPR Compliance 74

Reltio

MAY 13, 2019

These inconsistencies impact productivity of your users and also impact customer experience across channels.”. Reltio Cloud also acts as the governance platform to address the data quality problems before S/4HANA ingestion. Agree, what we have seen so far indicates that our data is a real mess. ” “Excellent!”

Cloud 89

Cloud Cleanup Risk IT 89

Collibra

JANUARY 18, 2022

The financial services industry has had a longstanding tradition of being at the forefront of adopting new technologies. It is this commitment to drive innovation, improve customer experiences and increase operational agility that has helped the industry weather some of the roughest storms.

Financial Services 52

Financial Services Cloud Artificial Intelligence Government 52

IBM Big Data Hub

AUGUST 15, 2023

Therefore, a well-built AI for business program must also have a good data governance framework. Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day.

Artificial Intelligence 82

Artificial Intelligence IT Customer Experience Government 82

Thales Cloud Protection & Licensing

MARCH 14, 2024

Keeping Customer Data Safe: AI's Privacy Paradox andrew.gertz@t… Thu, 03/14/2024 - 17:38 AI's appeal lies in its ability to personalize and streamline customer experiences in ways previously unimaginable.

Privacy 71

Privacy Data Privacy Analytics Risk 71

Collibra

JULY 21, 2021

Financial services are highly regulated and maintain a strong focus on compliance and risk management. Considering that major financial organizations handle enormous amounts of data today, they require data accuracy and integrity at all times to minimize risks. What is data quality in financial services?

Financial Services 59

Financial Services Analytics Compliance Risk 59

erwin

MARCH 28, 2019

This also extends to industry-specific other compliance mandates such as those in healthcare, pharmaceutical and the financial services industries. The Regulatory Rationale for Integrating Data Management & Data Governance. There’s a clear connection between business process modeling and digital transformation initiatives.

Digital transformation 71

Digital transformation Healthcare Compliance Financial Services 71