IBM Big Data Hub

DECEMBER 18, 2023

For organizations of all types—and especially those in highly regulated industries such as financial services, government, healthcare and telco—considerations including the rise of generative AI, evolving regulations and data sovereignty laws and ongoing security challenges must be top of mind.

Cloud 70

Cloud Financial Services Compliance Digital transformation 70

Info Source

JULY 6, 2023

The deployment of an IDP solution and its capabilities to seamlessly ingest all omnichannel inputs and automate validation and augmentation of data elements has a key impact on the experience of customers involved in this transaction. All Onboarding use cases are characterised by similar customer requirements.

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

IBM Big Data Hub

MAY 19, 2023

These issues started impacting their customer experience and eventually led to customer retention challenges. PT Aegis is an IBM partner based in Indonesia that offers cybersecurity and cloud services, serving clients in various industries, including financial services and distribution.

Cloud 81

Cloud Unstructured data Customer Experience Manufacturing 81

Rocket Software

NOVEMBER 16, 2021

Engaging automation can ensure around-the-clock compliance for highly regulated industries such as financial services, insurance, healthcare and cybersecurity that often rely on legacy technology. This prioritizes the personal interactions that make a real impact on customer experiences.

Customer Experience 52

Customer Experience Financial Services Insurance Compliance 52

Info Source

MAY 13, 2020

The most popular reason why processes were not always strictly followed was that employees may deviate to meet customer needs (58%). For example, US decision makers believe RPA will be most valuable for improving the customer experience (40%) and financial planning and decision making (38%). IT service management.

Mining 52

Mining Customer Experience Financial Services Insurance 52

IBM Big Data Hub

JANUARY 10, 2024

Financial services: innovate customer experience while keeping sensitive information secure and stay compliant Financial institutions face constant threats to their critical data and financial transactions.

Security 78

Security Cloud Data Privacy Financial Services 78

Reltio

APRIL 1, 2020

This post offers a look at the topic of scalability, outlining what the concept means and how it applies to customer data management, with some customer examples. However, delivering consistent and engaging customer experiences at scale and making an impact at the point of engagement, in the real-time, present significant challenges.

Retail 68

Retail MDM Cloud Customer Experience 68

Rocket Software

MARCH 11, 2022

Across all of these industries, terminal emulation has the power to improve the employee experience by making this access simple, fast and user-friendly. When employee experiences are improved, customer experiences benefit as a result. Increase mobility and access. Greater agility, without the hassle.

Retail 52

Retail Manufacturing Compliance Access 52

IT Governance

JANUARY 10, 2018

According to a recent study from Invotra , the financial services industry and the public sector both fear sophisticated, harmful cyber threats in 2018. 94% of respondents in the financial sector and 88% in the public sector say they have a strong line of defence to protect their organisation against cyber attacks.

Customer Experience 84

Customer Experience Financial Services GDPR Phishing 84

OpenText Information Management

MAY 16, 2022

I can’t tell you how great it was to meet with people in person again. I recently attended two really amazing events: the MoneyLive Summit in London and the OpenText™ Middle East Summit in Dubai.

Customer Experience 62

Customer Experience Financial Services Digital transformation IT 62

IBM Big Data Hub

JANUARY 18, 2024

Higher customer satisfaction can increase your customer value. Interact when and where customers are Conversational marketing can be deployed across a wide variety of platforms and tools to meet your customers where and how they prefer.

Sales 96

Sales Artificial Intelligence Communications Marketing 96

Thales Cloud Protection & Licensing

JANUARY 26, 2021

The influx of new mobile users due to the COVID-19 crisis has caused banks to swiftly add new features to their applications to meet the increased demands by their customers. The SCA mandate is complemented by some limited exemptions that aim to support a frictionless customer experience when transaction risk is low.

Security 143

Security Retail Authentication Big data 143

IBM Big Data Hub

FEBRUARY 23, 2024

Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention. It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience.

Analytics 106

Analytics Artificial Intelligence Marketing Education 106

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Reltio

AUGUST 16, 2018

While there are many tools being offered to meet GDPR and other regulatory requirements, companies should use a Modern Data Management platform that supports both offensive (e.g. improve operational efficiencies, deliver better customer experiences) data strategies, and has defensive (e.g.

GDPR 70

GDPR MDM Compliance Personal data 70

Info Source

OCTOBER 8, 2019

. “As the smallest image scanner in its class* 1 , the fi-800R is great for limited workspaces like reception desks and service counters,” said Yasunari Shimizu, President and CEO of FCPA. “To Fast, reliable, and hassle-free scanning for a better customer experience.

Customer Experience 40

Customer Experience Financial Services Retail IT 40

Collibra

MARCH 11, 2021

Here is an example of a financial services firm that overcame its data challenges and followed the data governance best practice of identifying data domains. . The firm had difficulty gaining visibility into its data and wanted to gain more insights on its customers. Control over validating customer needs.

Government 59

Government Communications Insurance Customer Experience 59

Collibra

APRIL 11, 2022

Here is an example of a financial services firm that overcame its data challenges and followed the data governance best practice of identifying data domains. . The firm had difficulty gaining visibility into its data and wanted to gain more insights on its customers. Control over validating customer needs.

Government 52

Government Communications Insurance Customer Experience 52

eDiscovery Daily

OCTOBER 21, 2019

Speakers Include: Constantine Pappas – Senior Manager, Relativity Solutions, Relativity; Karen Wagshul – eDiscovery Counsel, Allstate; Kimberly Quan – Lead, eDiscovery & Information Governance, Juniper Networks; Beth Solomon – Director & Senior Counsel, Payments, Discover Financial Services.

e-Discovery 45

e-Discovery e-Delivery GDPR Education 45

Info Source

SEPTEMBER 15, 2023

The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. We expect strong demand in established economies that is increasingly fulfilled with solutions that involve RPA and AI technologies.

Information capture 52

Information capture Marketing Records Management Customer Experience 52

Information Management Resources

FEBRUARY 22, 2018

Innovation teams understand that the connected world is evolving rapidly, and that competition is coming from industry newcomers as well as incumbents.

Digital transformation 28

Digital transformation Analytics Customer Experience Financial Services 28

Info Source

DECEMBER 8, 2023

The Finance sector, led by Banks and Financial Institutions, has been at the forefront of embracing technologies. We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. The vision of Industry 5.0

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

erwin

JULY 8, 2020

With it, an organization can explore models to understand information assets within a business context, from internal operations to full customer experiences. Industry-specific regulations in areas like healthcare, pharmaceuticals and financial services have been in place for some time.

Digital transformation 136

Digital transformation Compliance GDPR Healthcare 136

Reltio

OCTOBER 24, 2018

In sum, this mandates a comprehensive customer profile with a 360-degree view that can accommodate data-change requests and the ability to generate privacy compliance reports fast. Your customers’ privacy is already table stakes today and is part of your responsibility as you serve them.

Data Privacy 74

Data Privacy Privacy GDPR Compliance 74

Reltio

MAY 13, 2019

These inconsistencies impact productivity of your users and also impact customer experience across channels.”. The Reltio Cloud can now power the experience you aim to deliver across all your touchpoints because each one requires accurate, updated data about customers, suppliers, or products.

Cloud 89

Cloud Cleanup Risk IT 89

Collibra

JANUARY 18, 2022

The financial services industry has had a longstanding tradition of being at the forefront of adopting new technologies. It is this commitment to drive innovation, improve customer experiences and increase operational agility that has helped the industry weather some of the roughest storms.

Financial Services 52

Financial Services Cloud Artificial Intelligence Government 52

Reltio

JULY 6, 2018

A top used car retailer consolidated data from 155+ store systems in less than 15 weeks to drive omnichannel customer experience. Reltio Cloud enabled a Member 360 solution, providing visibility into the entire touch-point history for each member and optimizing member experience while meeting HIPAA compliance requirements.

MDM 60

MDM Insurance Retail Cloud 60

erwin

MARCH 28, 2019

Business process modeling helps organizations prove what they are doing to meet compliance requirements and understand how changes to their processes impact compliance efforts (and vice versa). This also extends to industry-specific other compliance mandates such as those in healthcare, pharmaceutical and the financial services industries.

Digital transformation 71

Digital transformation Healthcare Compliance Financial Services 71