IBM Big Data Hub

APRIL 25, 2024

BPR examples are not one-time projects, but rather examples of a continuous journey of innovation and change focused on optimizing end-to-end processes and eliminating redundancies. This blog outlines some BPR examples that benefit from a BPM methodology.

Analytics 57

Analytics Communications Marketing Manufacturing 57

Thales Cloud Protection & Licensing

MARCH 22, 2023

5 Ways CIAM Ensures a Seamless and Secure Customer Experience divya Thu, 03/23/2023 - 05:27 In today's digital-first world, providing customers with trustworthy, hassle-free interactions is critical to business success. Let’s consider the following example. Learn more about delivering one platform for every identity.

Customer Experience 71

Customer Experience Security Authentication Privacy 71

IBM Big Data Hub

SEPTEMBER 18, 2023

With more choices for customers, capturing share of wallet is becoming more competitive for traditional banks. This is just one of many examples that show how the payments space has evolved. These pain points can pose a challenge for both banking institutions and payments companies to meet performance and growth ambitions. .”

Customer Experience 69

Customer Experience Financial Services Cloud Compliance 69

Reltio

MAY 1, 2020

Building personalized and connected customer experiences is more important than ever. They want to be there for their customers through good times and bad and they are focused on serving, protecting and retaining their customers. But delivering personalized, connected customer experiences across all touchpoints is hard.

Customer Experience 80

Customer Experience Marketing Sales Communications 80

IBM Big Data Hub

SEPTEMBER 6, 2023

Generative AI is powering a new world of creative, customized communications, allowing marketing teams to deliver greater personalization at scale and meet today’s high customer expectations. With the right generative AI strategy, marketers can mitigate these concerns. The journey starts with sound data.

Marketing 113

Marketing B2B Customer Experience Communications 113

erwin

JUNE 14, 2019

Digital transformation examples can be found almost anywhere, in almost any industry. Amazon began as a disruptor to brick-and-mortar bookstores, eventually becoming one of the most obvious digital transformation examples as it went on to revolutionize online shopping. This is an important data point for marketing strategy.

Digital transformation 111

Digital transformation Retail Government Customer Experience 111

IBM Big Data Hub

SEPTEMBER 6, 2023

1) But what about AI’s potential specifically in the field of marketing? From customized content creation to task automation and data analysis, AI has seemingly endless applications when it comes to marketing, but also some potential risks. What is AI marketing?

Marketing 78

Marketing Artificial Intelligence Customer Experience Privacy 78

IBM Big Data Hub

OCTOBER 13, 2023

Keeping up with the volatility of the market is no easy task. These shifting dynamics bring about unexpected disruptions—like changes in levels of demand—impacting your ability to effectively manage your inventory, satisfy your customer needs, and ultimately your bottom line.

Marketing 67

Marketing Digital transformation Customer Experience Access 67

IBM Big Data Hub

AUGUST 28, 2023

With nearly 5 billion users worldwide—more than 60% of the global population —social media platforms have become a vast source of data that businesses can leverage for improved customer satisfaction, better marketing strategies and faster overall business growth.

Mining 53

Mining Marketing Artificial Intelligence Customer Experience 53

Info Source

FEBRUARY 20, 2023

CAPTURE & IDP MARKET FRAMEWORK Infosource has covered the Capture market for over two decades. For example, an auto insurance claim often involves an e-form for the FNOL, plus paper based or digital documents covering the police report and the assessment of the repair shop but also photos or video documentation of the damage.

Marketing 52

Marketing Artificial Intelligence B2B Paper 52

Krebs on Security

MARCH 20, 2023

A new breach involving data from nine million AT&T customers is a fresh reminder that your mobile provider likely collects and shares a great deal of information about where you go and what you do with your mobile device — unless and until you affirmatively opt out of this data collection. This should bother you.”

Customer Experience 288

Customer Experience Privacy Data collection Marketing 288

erwin

FEBRUARY 14, 2019

The rate at which organizations have adopted data-driven strategies means there are a wealth of digital transformation examples for organizations to draw from. All is going fine until a new kid on the block, born in the age of IT and the internet, quickly starts to create buzz and redefine what customers expect from the industry.

Digital transformation 75

Digital transformation Customer Experience Data breaches Retail 75

IBM Big Data Hub

DECEMBER 4, 2023

This approach can accelerate speed-to-market by providing enhanced capabilities for developing innovative products and services, facilitating business growth and improving the overall customer experience in their interactions with the company. Contact Kishore Ramchandani or Anuj Jain.

Insurance 53

Insurance Digital transformation Compliance Cloud 53

IBM Big Data Hub

APRIL 1, 2024

We’ll discuss select high-impact product use cases that demonstrate the potential of AI to revolutionize the way we develop, market and deliver products to customers. Conversational AI solutions can have several product applications that drive revenue and improve customer experience.

Customer Experience 77

Customer Experience Analytics Marketing Sales 77

Reltio

JULY 21, 2021

How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. Google Chrome, which holds the largest market share, will follow other major browsers and finally cancel third-party cookies at the beginning of 2022. Customer 360: Y/N. Real-Time: Y/N.

Customer Experience 52

Customer Experience B2C MDM B2B 52

The Last Watchdog

JANUARY 24, 2022

Using supervised learning, this finds relationships between input and output variables; for example a person’s weight based on known height. The first is customer experience. AI can help to n enable highly personalized customer experiences –by ingesting and collating various customer data to drive customer behavior.

Cybersecurity 250

Cybersecurity Customer Experience Artificial Intelligence Marketing 250

OpenText Information Management

APRIL 17, 2024

We’ve already seen so many examples of it happening. From the many customers I have worked with since the beginning of the pandemic, when digital transformation accelerated, I learned that keeping up speed, while staying relevant, hugely depends on insight. The world will never move this slowly again. ” That’s easier said than done.

Unstructured data 62

Unstructured data Customer Experience Digital transformation Mining 62

IBM Big Data Hub

MARCH 8, 2024

As the ecommerce market grows exponentially, six trends projected to heavily impact the global market are artificial intelligence (AI), augmented reality, live commerce, online-to-offline ecommerce, social commerce and voice assistants. The ecommerce market has grown exponentially over the last decade.

Retail 80

Retail e-Discovery Artificial Intelligence Marketing 80

IBM Big Data Hub

MAY 17, 2024

.  In the context of this rapid advancement, generative AI and automation have the capacity to create more fundamentally relevant and contextually appropriate buying experiences. To take one example, AI-facilitated tools like voice navigation promise to upend the way users fundamentally interact with a system.

B2C 64

B2C B2B Customer Experience e-Delivery 64

IBM Big Data Hub

JANUARY 15, 2024

For example, generative AI as a prompt engine will improve efficiency by dramatically reducing the time humans take to create outlines, come up with ideas and learn important information. For example, applied ML will help organizations that depend on the supply chain engage in better decision making, in real time.

Digital transformation 69

Digital transformation Customer Experience Artificial Intelligence IoT 69

Info Source

MARCH 16, 2022

The other market dynamic is the shift to communicating via multiple input channels using a wide range of formats often related to the same “case.” For example, when submitting an insurance claim for a damaged item, inputs will be provided through a variety of channels including eforms, fax, scanned documents, voice, or video.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Info Source

MARCH 16, 2022

The other market dynamic is the shift to communicating via multiple input channels using a wide range of formats often related to the same “case.” For example, when submitting an insurance claim for a damaged item, inputs will be provided through a variety of channels including eforms, fax, scanned documents, voice, or video.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

IBM Big Data Hub

JANUARY 16, 2024

While high interest rates and inflation concerns are carrying over into the new year, financial services trends signal to prepare for major changes in real-time by staying up-to-date on all financial services-related matters, including in banking and capital markets sectors. One example of this is in insurance.

Financial Services 48

Financial Services Customer Experience Cloud Digital transformation 48

Thales Cloud Protection & Licensing

MARCH 14, 2023

Driven by Consumers International and accredited by the United Nations, World Consumer Rights Day is an opportunity to raise awareness for the respect and protection of all consumers, and to protest social injustices and market abuses. Privacy and data protection are not the only things consumers expect from a retailer.

Privacy 71

Privacy Retail Customer Experience B2C 71

Reltio

JANUARY 9, 2020

Do you find yourself wondering how to win customers in this hyper-competitive, always-on era? In a day and age when it's incredibly easy for customers to switch providers or change loyalties, only customer experience can save you. How to Win Customers: Data Unlocks the Door . You're not alone.

Customer Experience 69

Customer Experience MDM Retail B2C 69

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? What other preferences are important to deliver a great experience?

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

Info Source

JULY 6, 2023

Infosource defines this market segment as software offerings that understand and extract meaningful, accurate, and usable information. THE IMPACT OF CUSTOMER EXPERIENCE ON BUSINESS GROWTH Why is customer experience such a critical aspect for organisations? For the new customer, applicant, patient etc.,

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

IBM Big Data Hub

DECEMBER 15, 2023

Customer service is a necessary component of this strategy. Good customer service can increase brand loyalty and bad customer service can hurt customer retention. Providing great customer experience is the best way to maintain an organization’s competitive advantage.

Artificial Intelligence 67

Artificial Intelligence Customer Experience Communications Libraries 67

IBM Big Data Hub

DECEMBER 7, 2023

Organizations have always used some degree of technology to provide an excellent customer experience , but the future of customer service will demand even more advancements to meet customers’ growing expectations.

Customer Experience 77

Customer Experience Artificial Intelligence Analytics Marketing 77

IBM Big Data Hub

MARCH 29, 2024

Those that understand the importance of customer retention will invest in the necessary customer experience management. Retention is best achieved by overcoming barriers to switching, maximizing the value of products and services, meeting customer expectations and solving customers’ pain points.

Customer Experience 58

Customer Experience Artificial Intelligence Marketing Communications 58

Reltio

JUNE 9, 2022

Insurance carriers have been called to transform customer experience, business offerings, and operations. The stakes are high—successful transformation can bring you new revenue opportunities, stronger customer relationships, and sustained brand relevance. Customer centricity became a key focus area to respond to market demands.

Digital transformation 52

Digital transformation Insurance MDM Customer Experience 52

IBM Big Data Hub

DECEMBER 14, 2023

For example, looking at the IBM Sustainability Software portfolio , you’ll notice that many of these solutions will deliver ROI to your business while also having positive environmental impact. The benefits of these boats over traditional combustion engine boats are in the customer experience: there is no engine noise or gas smell.

Customer Experience 66

Customer Experience Marketing Government IT 66

The Last Watchdog

MARCH 8, 2023

Related: It’s all about attack surface management APIs help digital transformation by enabling faster and more efficient business processes, improving customer experience, and providing new ways to interact with your business. For example, security monitoring tools are not able to track API usage and activity.

Digital transformation 200

Digital transformation Security Data breaches Customer Experience 200

IBM Big Data Hub

JANUARY 8, 2024

Organizations then benefit from looking at industry and technology trends to better decide how to deliver the best possible customer experience to existing and prospective customers. For example, digital transformation may introduce a suite of digital tools that enhance their decision making.

Digital transformation 60

Digital transformation Customer Experience Artificial Intelligence IoT 60

CGI

DECEMBER 9, 2019

Harnessing data—be it to anticipate future consumption trends, refine sales forecasts, optimize inventory management and replenishment, or improve customer experience —has become crucial to delivering greater value to customers and the business. The in-store customer journey can be enriched further with meaningful related data.

Retail 96

Retail Sales Customer Experience Artificial Intelligence 96

Bill Schmarzo - Dell EMC

MARCH 28, 2018

A recent article in The Economist titled “ The Year of the Incumbent ” postulates that 2018 is the year that the incumbents “get back into the game” by stealing the momentum from technology startups to reclaim their spots atop the market valuation charts. Digital is destroying this equation by creating more value for customers than for firms.

Digital transformation 106

Digital transformation Customer Experience Marketing Retail 106

Thales Cloud Protection & Licensing

DECEMBER 28, 2018

An example of these interconnected risks is the trend of cashierless environments which already started taking hold this past holiday season. Security is a necessity for retailers, especially in 2019 as emerging technologies are breaking into the market and cyberattacks are getting more advanced. As we know, the answer is tough.

Retail 100

Retail Customer Experience Security Data breaches 100