IBM Big Data Hub

JUNE 23, 2023

Although interest rates have increased at an unprecedented rate over the past year due to efforts by central banks to curb inflation, insurers are locked into low-yielding investments, and it will take several years for their investment yields to improve. Core modernization (processes and technology) is a top priority for every insurer.

Insurance 61

Insurance Cloud Digital transformation Customer Experience 61

Reltio

JANUARY 23, 2020

Customer experience. If you haven’t come to the conclusion that CX matters, volumes of research quantifies the value of providing an exceptional - or even decent - customer experience, and the perils of getting it wrong. . PwC conducted eye-popping research into the future of customer experience. 88% of U.S.

Customer Experience 71

Customer Experience MDM Healthcare Marketing 71

Thales Cloud Protection & Licensing

MAY 26, 2023

CIAM in insurance: A unified, secure user experience with a single login madhav Fri, 05/26/2023 - 07:33 In recent years, the insurance industry has transformed from a singularly focused entity to a multi-brand or multi-service type of business. Adding value to the user experience (a top priority for 59% of insurers) 2.

Insurance 71

Insurance Digital transformation Security Authentication 71

CGI

FEBRUARY 28, 2018

Digital Customer Experience is becoming the deciding battlefield on the insurance landscape. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. p.butler@cgi.com. Wed, 02/28/2018 - 10:36. Although respective remits often tend to be company specific.

Customer Experience 40

Customer Experience Insurance Artificial Intelligence Retail 40

Rocket Software

MARCH 14, 2022

Analyst firm IDC recently published a Vendor Spotlight report featuring ASG Mobius Content Services (Mobius) and its applications in the financial service and insurance industries. Read on to learn how Mobius helps customers manage content from capture to distribution, and more of the highlights from IDC’s research.

Financial Services 82

Financial Services Insurance Digital transformation Paper 82

Collibra

APRIL 9, 2021

Recapping a discussion moderated by Stijn Christiaens and featuring insurance data experts from Deloitte UK . Insurance is a data-intensive business. Insurance companies need data to better assess risks and price policies competitively, but also profitably. Data governance holds key to cloud migration.

Insurance 59

Insurance Cloud Data science Analytics 59

AIIM

FEBRUARY 22, 2018

AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

Digital preservation 93

Digital preservation Insurance Financial Services Digital transformation 93

Info Source

APRIL 25, 2019

The AI-enabled SDK frees the mobile user from manual data entry, which improves customer growth and retention for the business. This way the SDK dramatically increases customer onboarding and retention rates, speeds up transactions, and improves customer loyalty. “AI

Customer Experience 40

Customer Experience Digital transformation Insurance Financial Services 40

IBM Big Data Hub

JANUARY 16, 2024

From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people. One example of this is in insurance.

Financial Services 51

Financial Services Customer Experience Cloud Digital transformation 51

Reltio

JUNE 12, 2020

Title: Founder & Data Governance Consultant. 1 sentence company description: DataZed is a consultancy that works with organizations to improve their data quality, data governance and data strategy. In 1 or 2 short sentences, what makes a great data innovator? Company: DataZed.

Insurance 52

Insurance Customer Experience B2B MDM 52

Reltio

MAY 12, 2020

We live in a data world, where data innovators are the modern-day explorers. They are in demand in Global 2000 companies because they help solve problems caused by data issues. And, they uncover monetization opportunities with the right data. Data innovators support digital and customer experience transformations.

Customer Experience 98

Customer Experience MDM Compliance Insurance 98

Collibra

SEPTEMBER 9, 2022

Data-driven organizations are depending on modern technologies and AI to get the most out of their data assets. But they struggle with data quality issues all the time. Incomplete or inaccurate data, security problems, hidden data – the list is endless. What are the most common data quality issues?

Analytics 105

Analytics Customer Experience Marketing Unstructured data 105

IBM Big Data Hub

SEPTEMBER 11, 2023

We are in the midst of an AI revolution where organizations are seeking to leverage data for business transformation and harness generative AI and foundation models to boost productivity, innovate, enhance customer experiences, and gain a competitive edge. Watsonx.data on AWS: Imagine having the power of data at your fingertips.

Customer Experience 114

Customer Experience Cloud Data migration Digital transformation 114

OpenText Information Management

OCTOBER 25, 2021

Every financial services organization today understands the importance of data maturity. Data maturity is about maximizing the value of your data to answer business questions, empower employees and deliver an improved customer experience. But there’s a major gap between where banks are and where they want to be.

Financial Services 62

Financial Services Customer Experience Insurance 62

IBM Big Data Hub

OCTOBER 30, 2023

In today’s digital age where data stands as a prized asset, generative AI serves as the transformative tool to mine its potential. Businesses globally recognize the power of generative AI and are eager to harness data and AI for unmatched growth, sustainable operations, streamlining and pioneering innovation.

Analytics 86

Analytics Retail Cloud Insurance 86

Info Source

JULY 6, 2023

They acquire, classify, and convert unstructured and semi-structured information into enhanced usable data for use in business transactions, analytics, records management, discovery, and compliance applications. THE IMPACT OF CUSTOMER EXPERIENCE ON BUSINESS GROWTH Why is customer experience such a critical aspect for organisations?

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

Reltio

FEBRUARY 22, 2024

Every company needs to unify information from disparate sources, derive actionable insights, and fuel real-time operations in a data-driven world. As a pioneer in data unification and management, Reltio® continues to push the frontiers in empowering customers to realize the full potential of their data and enable digital transformation.

Customer Experience 52

Customer Experience MDM Healthcare Digital transformation 52

Information Management Resources

MARCH 7, 2018

The carrier is incorporating more third-party and sensor data into its new home coverage products, says SVP of personal insurance.

Insurance 30

Insurance Customer Experience IT 30

Reltio

MAY 20, 2022

I’ve heard countless stories from IT and business leaders about the challenges with legacy master data management (MDM). Modern, cloud-native SaaS simplifies MDM and accelerates the value of your data. Accelerating the value of data isn’t simply a problem for the IT department to solve. There is a better way.

MDM 75

MDM Customer Experience Cloud Insurance 75

CGI

MAY 27, 2016

Time and tide waits for no man – IoT in Insurance. This old saying could also be applied for what is happening in the insurance market with IoT and that given the drive behind IoT in both the consumer and business markets. For example, car insurance could be varied between theft and fully comprehensive when the Car is not being used.

Insurance 40

Insurance IoT Marketing Manufacturing 40

Info Source

JUNE 7, 2023

Regardless, many have one thing in common: improving the customer experience. Fresneda: The biggest one, at least in the United States right now, is clearly insurance. If I’m an insurance company, I have to spread my risks. So I’ve got 10s of thousands to millions of customers around the world.

Insurance 52

Insurance Marketing Customer Experience Compliance 52

CGI

DECEMBER 7, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. Thu, 12/07/2017 - 15:43.

Insurance 40

Insurance Digital transformation Artificial Intelligence GDPR 40

CGI

DECEMBER 5, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. Tue, 12/05/2017 - 17:24.

Insurance 40

Insurance Digital transformation Artificial Intelligence GDPR 40

Information Management Resources

JULY 8, 2019

Carriers need to reimagine the entire customer experience, creating a living feedback system for customers so that they can know where they are meeting expectations.

Insurance 34

Insurance Customer Experience Artificial Intelligence 34

OpenText Information Management

AUGUST 22, 2022

The last two years have been the ultimate use case for empathy-driven communications in customer experience management. Online grocery orders. A shift to remote working, learning and telehealth visits. The disruption has lasting impact for businesses.

Communications 62

Communications Customer Experience Digital transformation Insurance 62

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 88

Artificial Intelligence Retail Unstructured data Insurance 88

Information Management Resources

MARCH 27, 2018

Led by chief digital transformation officer Todd Fancher, AmFam's innovation strategy will lean on small teams and focus on customer experience.

Digital transformation 38

Digital transformation Customer Experience Insurance Analytics 38

Collibra

MARCH 11, 2021

Data governance is a very intricate field, so implementing and sustaining data governance comes with a suite of challenges. Luckily, thousands, if not millions, of organizations use data governance to improve their operations, so you can learn from others’ mistakes and successes. Focus on the operating model.

Government 59

Government Communications Insurance Customer Experience 59

Collibra

APRIL 11, 2022

Data governance is a very intricate field, so implementing and sustaining data governance comes with a suite of challenges. Luckily, thousands, if not millions, of organizations use data governance to improve their operations, so you can learn from others’ mistakes and successes. Identify data domains.

Government 52

Government Communications Insurance Customer Experience 52

AIIM

OCTOBER 15, 2018

Historically solutions from North America are primarily focused on customer experience. Recently the enactment of European General Data Protection Regulation has led to a stronger demand in private SaaS solutions and refreshed interest in on-premise installations. Go for a holistic four-dimensional requirements analysis.

Compliance 109

Compliance Insurance Digital transformation Authentication 109

DXC Technology

DECEMBER 5, 2019

As organizations focus on data-driven business models to remain competitive, they will increasingly seek to collaborate with partners and exchange data. Data shared in an ecosystem is more valuable than data locked in a silo because it leads to new innovations and customer experiences.

Customer Experience 41

Customer Experience Digital transformation IT Manufacturing 41

Information Management Resources

DECEMBER 20, 2018

The insurance industry is a leader in having a shared digital vision to meet digital business aspirations, but there is much to be done, when it comes to rethinking the business model and institutionalizing digital capabilities.

Insurance 29

Insurance Analytics Customer Experience IT 29

IBM Big Data Hub

DECEMBER 1, 2023

Insurers struggle to manage profitability while trying to grow their businesses and retain clients. Large, well-established insurance companies have a reputation of being very conservative in their decision making, and they have been slow to adopt new technologies.

Insurance 107

Insurance Digital transformation Customer Experience Cloud 107

OpenText Information Management

JUNE 7, 2021

It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences.

Customer Experience 67

Customer Experience Retail Compliance Content services 67

IBM Big Data Hub

FEBRUARY 23, 2024

DL models can improve over time through further training and exposure to more data. Predictive analytics integrates with NLP, ML and DL to enhance decision-making capabilities, extract insights, and use historical data to forecast future behavior, preferences and trends. billion by 2030.

Analytics 106

Analytics Artificial Intelligence Marketing Education 106

IBM Big Data Hub

FEBRUARY 13, 2024

Design content, ad campaigns and innovative products that build better customer experiences. Demystifying generative AI At the heart of Generative AI lie massive databases of texts, images, code and other data types. Imagine each data point as a glowing orb placed on a vast, multi-dimensional landscape.

Artificial Intelligence 125

Artificial Intelligence Marketing Sales Communications 125

IBM Big Data Hub

APRIL 10, 2024

In fact, 83% of IT executives feel that modernization is central to their organization’s strategy, but only 27% say their organizations have modernized the requisite workflows (including applications, data and underlying systems). CIOs can enable application modernization through several factors 1.

Cloud 98

Cloud Marketing Customer Experience Risk 98