Reltio

JANUARY 23, 2020

Customer experience. If you haven’t come to the conclusion that CX matters, volumes of research quantifies the value of providing an exceptional - or even decent - customer experience, and the perils of getting it wrong. . PwC conducted eye-popping research into the future of customer experience. 88% of U.S.

Customer Experience 71

Customer Experience MDM Healthcare Marketing 71

Info Source

DECEMBER 9, 2019

an industry leader in enterprise content capture and data discovery solutions, and Alliance Bank Malaysia Berhad , a bank well known for serving Malaysian small and medium enterprises (SMEs), today announced that the bank has implemented Ephesoft Transact for intelligent capture automation in their middle-office operations. IRVINE, Calif.,

Customer Experience 52

Customer Experience Financial Services Digital transformation Sales 52

AIIM

MARCH 19, 2019

In today's world, where the consumer is king, excellent customer experience is imperative for the success of your business. To achieve this, your data cannot be fragmented, redundant, obsolete, or inaccessible. FREE Webinar: Learn more from this Case Study on Leveraging Data to Transform Customer Experience].

Customer Experience 108

Customer Experience Metadata Financial Services IT 108

IBM Big Data Hub

MAY 16, 2023

Benefits include improved market performance and reduced costs, revenue growth through deep customer understanding and actionable insights, and exceptional experiences for customers and marketers. This leads to stronger customer relationships, which leads to higher customer value. Did the customer make a purchase?

Marketing 75

Marketing Customer Experience Financial Services Retail 75

Info Source

APRIL 25, 2019

The AI-enabled SDK frees the mobile user from manual data entry, which improves customer growth and retention for the business. This way the SDK dramatically increases customer onboarding and retention rates, speeds up transactions, and improves customer loyalty. “AI

Customer Experience 40

Customer Experience Digital transformation Insurance Financial Services 40

OpenText Information Management

FEBRUARY 15, 2024

Every second, an exponential amount of healthcare data is created and mined for valuable insights. A staggering 30% of the world’s data volume is currently generated by the healthcare industry.

Mining 67

Mining Financial Services Manufacturing Customer Experience 67

IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. But organizations still need humans to decide what actions to take based on what the ML-analyzed data shows.

Digital transformation 78

Digital transformation Customer Experience Artificial Intelligence IoT 78

IBM Big Data Hub

DECEMBER 18, 2023

For organizations of all types—and especially those in highly regulated industries such as financial services, government, healthcare and telco—considerations including the rise of generative AI, evolving regulations and data sovereignty laws and ongoing security challenges must be top of mind.

Cloud 70

Cloud Financial Services Compliance Digital transformation 70

IBM Big Data Hub

AUGUST 1, 2023

We are bringing the power of foundation models with the availability of a GPU as a service on IBM Cloud offering to help organizations tap into artificial intelligence (AI) in a secured environment while aiming to mitigate third- and fourth-party risk.

Financial Services 68

Financial Services Computer and Electronics Cloud Digital transformation 68

IBM Big Data Hub

SEPTEMBER 13, 2023

There’s a huge opportunity for banks to work together to reinvent the way that payments operate across the financial infrastructure. IBM Cloud for Payments offers end-to-end, as-a-Service solutions for check payments, cross-border payments and real-time payments.

Cloud 81

Cloud Financial Services Compliance Marketing 81

Reltio

JUNE 9, 2022

Insurance carriers have been called to transform customer experience, business offerings, and operations. The stakes are high—successful transformation can bring you new revenue opportunities, stronger customer relationships, and sustained brand relevance. Working with trusted, timely data is a must for profitable growth.

Digital transformation 52

Digital transformation Insurance Customer Experience MDM 52

Info Source

JULY 6, 2023

They acquire, classify, and convert unstructured and semi-structured information into enhanced usable data for use in business transactions, analytics, records management, discovery, and compliance applications. THE IMPACT OF CUSTOMER EXPERIENCE ON BUSINESS GROWTH Why is customer experience such a critical aspect for organisations?

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

Reltio

FEBRUARY 22, 2024

Every company needs to unify information from disparate sources, derive actionable insights, and fuel real-time operations in a data-driven world. As a pioneer in data unification and management, Reltio® continues to push the frontiers in empowering customers to realize the full potential of their data and enable digital transformation.

Customer Experience 52

Customer Experience MDM Healthcare Digital transformation 52

Info Source

APRIL 4, 2023

Shinydocs has enabled leading organizations within the oil and gas/utilities, government, and financial services verticals to make more accurate, data-driven decisions whilst significantly reducing time searching for files and improving the overall customer and employee experiences.

Unstructured data 40

Unstructured data Customer Experience Marketing Financial Services 40

AIIM

FEBRUARY 22, 2018

AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

Digital preservation 93

Digital preservation Insurance Financial Services Digital transformation 93

IBM Big Data Hub

JULY 12, 2023

As a leading financial group in Spain, CaixaBank has long been an innovator by taking a technology-first approach by placing innovation, digital transformation, customer experience and sustainable banking at the forefront of its strategy. CaixaBank is continuing its initiative to increase cloud absorption.

Digital transformation 52

Digital transformation Financial Services Cloud Customer Experience 52

Rippleshot

JULY 24, 2020

The push for greater digital transformation across the financial services market isn't just changing the face of the front-end customer experience, it's rapidly-impacting how banks invest in back-end technologies that detect and mitigate emerging fraud threats. Bottom line? As banks get smarter, so do fraudsters.

Digital transformation 59

Digital transformation Customer Experience Financial Services Compliance 59

IBM Big Data Hub

MAY 19, 2023

As a small- to medium-sized enterprise (SME), TDC Digital needed a transparent billing system to predict its expenses and price its services effectively. Furthermore, TDC Digital had not used any cloud storage solution and experienced latency and downtime while hosting the application in its data center.

Cloud 81

Cloud Unstructured data Customer Experience Manufacturing 81

Thales Cloud Protection & Licensing

NOVEMBER 22, 2021

The full digitization of contracts, subscriptions and consumption of services. This drive towards digital transformation allowed financial services to be one of the sectors that better weathered the Covid 19 pandemic. Financial institutions find themselves in a difficult situation. Data security. The challenge.

Digital transformation 71

Digital transformation Financial Services Customer Experience Risk 71

OpenText Information Management

JUNE 7, 2021

It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences.

Customer Experience 67

Customer Experience Retail Compliance Content services 67

IBM Big Data Hub

JANUARY 10, 2024

Hybrid cloud is also forcing a significant rethinking of how to secure and protect data and assets. Confidential computing is an emerging foundational capability that enables the protection of data-in-use. This unique capability is designed for workloads that have strong data sovereignty, regulatory or data privacy requirements.

Security 78

Security Cloud Data Privacy Financial Services 78

IBM Big Data Hub

FEBRUARY 23, 2024

DL models can improve over time through further training and exposure to more data. Predictive analytics integrates with NLP, ML and DL to enhance decision-making capabilities, extract insights, and use historical data to forecast future behavior, preferences and trends. billion by 2030.

Analytics 106

Analytics Artificial Intelligence Marketing Education 106

Thales Cloud Protection & Licensing

DECEMBER 20, 2023

The advent of quantum-safe cryptography is essential to protect sensitive data against the superior capabilities of quantum computers. This strategy addresses security concerns related to intellectual property and sensitive data in large language models (LLMs). The implications for business are profound.

Cybersecurity 83

Cybersecurity Blockchain Artificial Intelligence Encryption 83

Collibra

MARCH 11, 2021

Data governance is a very intricate field, so implementing and sustaining data governance comes with a suite of challenges. Luckily, thousands, if not millions, of organizations use data governance to improve their operations, so you can learn from others’ mistakes and successes. Focus on the operating model.

Government 59

Government Communications Insurance Customer Experience 59

Collibra

APRIL 11, 2022

Data governance is a very intricate field, so implementing and sustaining data governance comes with a suite of challenges. Luckily, thousands, if not millions, of organizations use data governance to improve their operations, so you can learn from others’ mistakes and successes. Identify data domains.

Government 52

Government Communications Insurance Customer Experience 52

Reltio

MARCH 15, 2019

Data is a precious thing and will last longer than the systems themselves.” – Tim Berners-Lee , inventor of the World Wide Web. Today we constantly consume and generate data, but often miss the real value it can create. What makes a Data Genius, you may wonder. Is it about organizing the data? Like the Optum team.

B2B 40

B2B Digital transformation Retail MDM 40

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 88

Artificial Intelligence Retail Unstructured data Insurance 88

Thales Cloud Protection & Licensing

JANUARY 26, 2021

As the infrastructure changes, the adversaries change along with it to take the easiest path to data. Even when banking organizations are upgrading security posture to safeguard sensitive financial information, hackers can steal the data intelligently by tying known vulnerabilities together, and making it turn out to be a potential attack.

Security 143

Security Retail Authentication Big data 143

IBM Big Data Hub

JANUARY 18, 2024

They can eliminate prolonged wait times in phone-based customer support and email or live chat support. Chatbots are instantly accessible to multiple users, enhancing the customer experience by promptly addressing their interests and concerns.

Sales 96

Sales Artificial Intelligence Communications Marketing 96

Rocket Software

NOVEMBER 16, 2021

Rocket Process Insights tracks the ways employees engage with the data and business logic of their IBM i applications to find the workflows that would benefit most from modernization. This prioritizes the personal interactions that make a real impact on customer experiences.

Customer Experience 52

Customer Experience Financial Services Insurance Compliance 52

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Communications Compliance Risk 52

AIIM

OCTOBER 15, 2018

Historically solutions from North America are primarily focused on customer experience. Recently the enactment of European General Data Protection Regulation has led to a stronger demand in private SaaS solutions and refreshed interest in on-premise installations. Go for a holistic four-dimensional requirements analysis.

Compliance 109

Compliance Insurance Digital transformation Authentication 109

Reltio

APRIL 1, 2020

This post offers a look at the topic of scalability, outlining what the concept means and how it applies to customer data management, with some customer examples. Enterprises need a responsive data strategy so they can scale up and down based on the market environment. Scalability for Connected Customer Data .

Retail 68

Retail MDM Cloud Customer Experience 68

CGI

FEBRUARY 21, 2017

As financial services organizations are learning, defences against financial crime must be joined up and layered, bringing together both operational and intelligence resources. People, operating models, data and technology all play an equally important a role in the battle against financial crime. Identity theft .

Customer Experience 40

Customer Experience Financial Services Analytics Risk 40

IT Governance

JANUARY 10, 2018

According to a recent study from Invotra , the financial services industry and the public sector both fear sophisticated, harmful cyber threats in 2018. 94% of respondents in the financial sector and 88% in the public sector say they have a strong line of defence to protect their organisation against cyber attacks.

Customer Experience 84

Customer Experience Financial Services GDPR Phishing 84

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Info Source

OCTOBER 6, 2020

The Alteryx APA Platform unifies analytics, data science and data-centric process automation in one self-service platform. ABBYY brings process intelligence to both data and operational processes to automate otherwise complex hand-offs. billion by 2024, and recognized ABBYY as a Leader in the category.

Analytics 40

Analytics Digital transformation Mining Data science 40