OpenText Information Management

MAY 19, 2023

Many Utilities now realize that a poor customer experience (CX) can put their organizations at risk, whether it’s reputational risk, or regulatory, financial or compliance risks. Risk mitigation is often thought of as a defensive tactic, but there are opportunities for Utilities to play offense—especially when it comes to experience.

Customer Experience 52

Customer Experience Risk Compliance Content services 52

AIIM

AUGUST 23, 2019

In 75% of organizations, simply managing the documents and content necessary for process workers to get their job done is a problem. A failure to map this intersection will result in siloed processes and content repositories that handcuff even the most well-intentioned efforts to transform customer journeys and enhance customer experiences.

ECM 111

ECM Customer Experience Digital transformation Paper 111

AIIM

MARCH 19, 2019

In today's world, where the consumer is king, excellent customer experience is imperative for the success of your business. FREE Webinar: Learn more from this Case Study on Leveraging Data to Transform Customer Experience]. To achieve this, your data cannot be fragmented, redundant, obsolete, or inaccessible.

Customer Experience 108

Customer Experience Metadata Financial Services IT 108

AIIM

MARCH 11, 2019

At the heart of this transformation journey is the need to understand, anticipate and redefine internal and external customer experiences. It is the common denominator in customer experience, business agility, operational excellence and automation; all stem from intelligent information management.

Digital transformation 119

Digital transformation ECM Customer Experience Content services 119

OpenText Information Management

AUGUST 5, 2022

Fifth year running as a market leader underpinned by investments in AI, content services and customer data platforms The OpenTextTM Experience Platform for Communications solution was recently recognized as a Leader in the 2022 Aspire LeaderboardTM for Communications Experience Platforms (CXP).

Content services 62

Content services Communications Marketing Customer Experience 62

Info Source

JANUARY 24, 2022

According to Leonel Da Costa, Americas regional managing director at KA, “Our partnership will provide partners and customers alike with world-class solutions and support that is unmatched in this industry.”. Based in Long Beach, CA, Laserfiche is a content services ISV with a strong mid-market presence and VAR channel.

Content services 40

Content services Digital transformation Marketing Customer Experience 40

Info Source

JANUARY 24, 2022

According to Leonel Da Costa, Americas regional managing director at KA, “Our partnership will provide partners and customers alike with world-class solutions and support that is unmatched in this industry.”. Based in Long Beach, CA, Laserfiche is a content services ISV with a strong mid-market presence and VAR channel.

Content services 40

Content services Digital transformation Marketing Customer Experience 40

Info Source

OCTOBER 8, 2020

CLEVELAND – October 8, 2020 – Hyland , a leading content services provider, announced the release of Hyland Experience Capture (HxC), an intelligent, web-based scanning, classification and data extraction tool, and introduced Hyland RPA , an end-to-end robotic process automation (RPA) suite. About Hyland. Find us at Hyland.com.

Content services 40

Content services Digital transformation Information capture Cloud 40

OpenText Information Management

JUNE 7, 2021

It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences. The banking industry—which includes retail banks and credit unions, wealth and asset management firms, and corporate and treasury divisions—faces severe challenges.

Customer Experience 67

Customer Experience Retail Compliance Content services 67

OpenText Information Management

DECEMBER 1, 2021

Across industries, terabytes of new content are filling up on-premises disks and databases faster than new storage hardware can be installed. The benefits range from reducing on-premises storage costs to improving customer experience through faster document retrieval. The obvious answer? Archiving to the cloud.

Archiving 62

Archiving Cloud Customer Experience Marketing 62

Info Source

AUGUST 31, 2020

NEW YORK, August 26, 2020 — Nuxeo , the leading cloud-native Content Services Platform, today announced several notable growth benchmarks, including 33 percent year-over-year (YOY) revenue growth for the first half of 2020, and 36 percent YOY revenue growth for the second quarter of 2020. About Nuxeo.

ECM 78

ECM Computer and Electronics Cloud Content services 78

OpenText Information Management

MAY 2, 2024

It fuels our decision-making, helps us enhance customer experiences, and drives innovation. However, all this data has a big downside: content sprawl. Today’s businesses run on data. Consider a common scenario: a client sends you an important document as an email attachment.

ECM 57

ECM Paper Government Customer Experience 57

AIIM

MARCH 12, 2018

From Documents to Content to Data. 10 Strategies to Navigate the Shift from ECM to Content Services. The Achilles Heel of Many Content Management Implementations. The March to Cloud Content Management – Resistance to Cloud Solutions is Futile. How the Move to Content Services Makes CX More Challenging.

ECM 90

ECM Digital transformation Digital preservation Content services 90

Rocket Software

MARCH 14, 2022

Analyst firm IDC recently published a Vendor Spotlight report featuring ASG Mobius Content Services (Mobius) and its applications in the financial service and insurance industries. With Mobius, teams can focus on higher-value tasks, like enhancing the customer experience.

Financial Services 82

Financial Services Insurance Digital transformation Paper 82

OpenText Information Management

SEPTEMBER 3, 2019

The European Centre for Medium-Range Weather Forecasts (ECMWF) uses OpenText™ Content Services solutions to collaborate with hundreds of team members and external contractors. How do scientists across the globe help countries reduce the toll of weather-related disasters and study climate change?

Content services 54

Content services Customer Experience IT ECM 54

AIIM

FEBRUARY 28, 2018

Ultimately, transforming customer experiences is more than conventional change. The shift to a more modular “content services” strategy to address large issues like cloud changes and an increasingly chaotic multi-vendor content environment creates additional challenges in managing customer experience.

Content services 80

Content services Customer Experience Cloud IT 80

AIIM

MARCH 27, 2018

All of the familiar content management tools and products – RPA, content management, capture, workflow, business rules -- are now grouped under the IBM Automation umbrella, specifically under Business Process Automation. Goal: Understand, anticipate, and redefine internal and external customer experiences.

Analytics 89

Analytics ECM Digital transformation Government 89

AIIM

OCTOBER 29, 2019

We argued in the AIIM 2019 State of the Industry – Content Services that “[information management] is better sold indirectly – as a byproduct of automation and customer experience – than head-on.”. Moreover, records managers often lament that they “don’t have a seat at the table.”

Records Management 91

Records Management Metadata Compliance ROT 91

Info Source

JUNE 11, 2019

M-Files for Salesforce seamlessly integrates M-Files content services directly within the familiar Salesforce user interface, providing easy access to out-of-the-box document management, compliance and governance features via the user interface where Salesforce users spend most of their time throughout the day.

Access 40

Access Unstructured data ECM Sales 40

Attensa

JUNE 4, 2018

The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. Here’s what we discovered: Every organization is on — or should be on! — a Digital Transformation journey. One thing is clear – change is coming.

Digital transformation 40

Digital transformation ECM Customer Experience Content services 40

OpenText Information Management

FEBRUARY 22, 2022

The last two years have forced companies and organizations of all sizes to reassess their processes and operational methods and to change their mindset about how best to operate as a business. appeared first on OpenText Blogs.

Cloud 117

Cloud Content services Customer Experience ECM 117

Everteam

MAY 22, 2019

Everteam.iNSight helps improve the speed and efficiency of the production process which will automatically improve the brand image and provide a positive and enhanced customer experience. How everteam.iNSight does the job.

Big data 74

Big data Artificial Intelligence Analytics Digital transformation 74

OpenText Information Management

JANUARY 23, 2024

We, at OpenText, are leading the charge in innovative digital transformation, equipping our customers with essential tools to tackle today’s most complex business challenges. The next generation of innovation will be driven by artificial intelligence (AI) and built on information management. appeared first on OpenText Blogs.

Cloud 62

Cloud Digital transformation Artificial Intelligence Customer Experience 62

OpenText Information Management

OCTOBER 11, 2023

strategy, introduced in August, builds on our decade-plus experience in applying machine learning and AI to our information management solutions to empower our … The post Embrace the cognitive era with OpenText Cloud Editions (CE) 23.4 In the technology industry, change is inevitable. Our opentext.ai

Cloud 78

Cloud Customer Experience IT Content services 78

OpenText Information Management

JANUARY 5, 2023

With inflation, rising interest rates and general economic uncertainty, last year presented several challenges for financial services institutions (FSIs).

Financial Services 103

Financial Services Government Customer Experience Content services 103

OpenText Information Management

DECEMBER 6, 2023

In the ever-evolving landscape of healthcare, the focus is shifting from a fee-for-service model to a value-based healthcare system. This transformation places an emphasis on delivering high-quality care while controlling costs.

Customer Experience 57

Customer Experience Content services Digital transformation IoT 57

OpenText Information Management

NOVEMBER 22, 2023

All of these elements have put pressure on the financial … The post Predictions for the financial services industry in 2024 appeared first on OpenText Blogs. The word ‘rollercoaster’ best sums up 2023.

Financial Services 57

Financial Services Artificial Intelligence Customer Experience Content services 57

OpenText Information Management

AUGUST 22, 2023

Google Cloud Next 2023 is back in-person on August 29-31, in San Francisco. This is Google’s largest annual event with more than 15,000 IT, line of business, and developers expected to attend.

Cloud 52

Cloud Content services Customer Experience IT 52

OpenText Information Management

OCTOBER 5, 2023

So, you’ve purchased new software and need to roll it out to your stakeholders. What are some steps you can take to make your product launch successful? Whether your software is being rolled out in the Cloud, Private Cloud, or Off-Cloud, you will need a plan to ensure a smooth rollout and successful user adoption.

Cloud 57

Cloud Customer Experience Content services IT 57

OpenText Information Management

JANUARY 9, 2024

You’ve identified a business problem, evaluated options, and invested in a new software solution to address the issue. In order to drive user adoption and realize a return on that investment, you need your users to learn how to use the software. It’s been reported that ineffective training costs companies $13.5 million per 1000 employees annually.1

Customer Experience 48

Customer Experience Content services 48

OpenText Information Management

JULY 24, 2023

Eliminate service desk costs and elevate user experiences with an OpenAI API and private LLM virtual agent, Aviator. Meet Aviator, OpenText private LLM virtual agent, the smartest service desk OpenText has announced the technical preview of a private, generative AI virtual agent in ITSM solution.

Customer Experience 52

Customer Experience Content services Analytics IT 52

AIIM

JUNE 29, 2021

The Extension of Content Services to the Cloud. When we asked AIIM community members what the most important reason was for undertaking a content migration initiative, you said to improve organizational flexibility and agility (27%), followed closely by improving knowledge worker productivity (18%).

Artificial Intelligence 208

Artificial Intelligence Content services Cloud Paper 208

OpenText Information Management

FEBRUARY 1, 2023

Please give us a quick introduction to the South African Social Security Agency (SASSA). What does the organization do? SASSA is responsible for supporting some of the most vulnerable people by paying social grants and cash transfers to over 18.9 million South Africans.

Security 57

Security Customer Experience Content services Government 57

OpenText Information Management

JANUARY 12, 2021

What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a problem or completing a business task, they feel dread in anticipation of the experience they might encountered to solving their problem. Often, this feeling is well justified.

Access 97

Access Customer Experience Content services ECM 97

OpenText Information Management

MARCH 16, 2022

Empowering people to stay in their workflows – while integrations take place in the background – maximizes productivity and creates a positive employee experience. In the Modern Workplace, seamless integration between the tools your employees use most is vital.

Security 70

Security Customer Experience Content services Digital transformation 70

ARMA International

SEPTEMBER 13, 2021

Part 2 will discuss the critical factors for a successful DT journey, because organizations need to do a “mind-shift” from traditional records and information management (RIM) practices to content services (CS). The customer can be internal to the organization or external, such as partners and regulators. Content Services (CS).

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

OpenText Information Management

DECEMBER 16, 2019

There are few utility organizations today that don’t understand or appreciate the benefits of digital transformation. However, a new whitepaper published by OpenText™ reveals a range of attitudes regarding how quickly these companies feel they will get there.

Digital transformation 78

Digital transformation Customer Experience Content services Analytics 78