AIIM

MARCH 12, 2018

From Documents to Content to Data. 10 Strategies to Navigate the Shift from ECM to Content Services. The Achilles Heel of Many Content Management Implementations. The March to Cloud Content Management – Resistance to Cloud Solutions is Futile. How the Move to Content Services Makes CX More Challenging.

ECM 90

ECM Digital transformation Digital preservation Content services 90

OpenText Information Management

JANUARY 5, 2023

As we move into 2023, FSIs will need to focus their increasing IT spend and direct their attention to delivering on the total experience for their customers and employees and on environmental, social and governance initiatives … The post Top predictions for financial services in 2023 appeared first on OpenText Blogs.

Financial Services 103

Financial Services Government Customer Experience Content services 103

Rocket Software

MARCH 14, 2022

Analyst firm IDC recently published a Vendor Spotlight report featuring ASG Mobius Content Services (Mobius) and its applications in the financial service and insurance industries. With Mobius, teams can focus on higher-value tasks, like enhancing the customer experience.

Financial Services 82

Financial Services Insurance Digital transformation Paper 82

Info Source

JUNE 11, 2019

M-Files for Salesforce seamlessly integrates M-Files content services directly within the familiar Salesforce user interface, providing easy access to out-of-the-box document management, compliance and governance features via the user interface where Salesforce users spend most of their time throughout the day.

Access 40

Access Unstructured data ECM Sales 40

Everteam

MAY 22, 2019

Everteam, being an expert, for more than 25 years in the field of the digital transformation and information governance, developed everteam.iNSight. Everteam.iNSight helps improve the speed and efficiency of the production process which will automatically improve the brand image and provide a positive and enhanced customer experience.

Big data 74

Big data Artificial Intelligence Analytics Digital transformation 74

Attensa

JUNE 4, 2018

The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. Automating compliance & governance. Here’s what we discovered: Every organization is on — or should be on! — a Digital Transformation journey. Digitalizing core organizational processes.

Digital transformation 40

Digital transformation ECM Customer Experience Content services 40

AIIM

JUNE 29, 2021

Automating Governance and Compliance. The Extension of Content Services to the Cloud. The growing complexity of privacy and security concerns means that organizations must: a) govern information from its creation; and b) automate the governance process. The Extension of Content Services to the Cloud.

Artificial Intelligence 208

Artificial Intelligence Content services Cloud Paper 208

Everteam

SEPTEMBER 4, 2019

Aiming to enhance customer experience and consistently deliver on requests and deadlines, they’re going digital to improve connectivity, engagement, and efficiency. Dark data and dark content are one of the many critical developments resulting from digital transformation efforts.

Digital transformation 40

Digital transformation Information governance Customer Experience Cloud 40

ARMA International

SEPTEMBER 13, 2021

Part 2 will discuss the critical factors for a successful DT journey, because organizations need to do a “mind-shift” from traditional records and information management (RIM) practices to content services (CS). The customer can be internal to the organization or external, such as partners and regulators. Content Services (CS).

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

OpenText Information Management

FEBRUARY 1, 2023

Please give us a quick introduction to the South African Social Security Agency (SASSA). What does the organization do? SASSA is responsible for supporting some of the most vulnerable people by paying social grants and cash transfers to over 18.9 million South Africans.

Security 57

Security Customer Experience Content services Government 57

OpenText Information Management

APRIL 15, 2024

Innovations in OpenText™ Experience Cloud OpenText™ Experience Cloud is instrumental in helping customers maintain lifelong relationships through the cultivation of intelligent customer experiences and communications.

Cloud 96

Cloud Analytics Digital transformation Customer Experience 96

OpenText Information Management

APRIL 15, 2024

Innovations in OpenText™ Experience Cloud OpenText™ Experience Cloud is instrumental in helping customers maintain lifelong relationships through the cultivation of intelligent customer experiences and communications.

Cloud 94

Cloud Analytics Digital transformation Customer Experience 94

AIIM

JANUARY 10, 2018

It is about using information in brand new ways to enable innovation and enrich customer experiences. For organizations to digitally transform, they need a much broader and more “consumable” content toolkit than was offered by ECM – or by (Gartner’s term) “Content Services”. Automating compliance & governance.

ECM 94

ECM Digital transformation Customer Experience Analytics 94

ARMA International

SEPTEMBER 27, 2021

Part 2 discussed the critical factors for a successful DT journey, because organizations need to do a “mind-shift” from traditional records and information management (RIM) practices to content services (CS). Take the example of the pandemic: only some governments engaged pandemic experts to develop actions plans.

Digital transformation 54

Digital transformation Risk IT Computer and Electronics 54