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Unlocking the power of chatbots: Key benefits for businesses and customers

IBM Big Data Hub

Instead of forcing the customer to communicate in your home language, enterprise-grade chatbots can support multiple languages and can even make an educated guess based on the initial input, whether it’s in chat, text or voice. Chatbots can effectively alleviate a significant portion of this workload.

Sales 97
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Hacked Data Broker Accounts Fueled Phony COVID Loans, Unemployment Claims

Krebs on Security

A group of thieves thought to be responsible for collecting millions in fraudulent small business loans and unemployment insurance benefits from COVID-19 economic relief efforts gathered personal data on people and businesses they were impersonating by leveraging several compromised accounts at a little-known U.S.

Insurance 345
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Best Fraud Management Systems & Detection Tools in 2022

eSecurity Planet

Banks, financial services, and insurance companies are especially vulnerable to fraud due to their access to large amounts of money and sensitive information for customers and employees alike. The firm’s technology is used in a number of industries, including financial services, healthcare, and insurance, as well as government organizations.

Analytics 113