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The total patient experience: reflections from HIMSS 2024

OpenText Information Management

AI is also being leveraged to anonymize patient studies used to feed Large Language Models (LLMs) for clinical insights, peer collaboration, education, and teaching rounds. In the realm of chronic disease management, AI was shown making strides by offering personalized care plans based on the analysis of vast amounts of patient data.

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Impact of agent experience management on customer success and service

OpenText Information Management

It involves constant communication and support to ensure the success of the customer. The focus is on providing exceptional customer service, which may involve technical support issues and educating customers. This includes comprehensive training programs, access to updated knowledge bases, and efficient communication channels.

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Unlocking the power of chatbots: Key benefits for businesses and customers

IBM Big Data Hub

Instead of forcing the customer to communicate in your home language, enterprise-grade chatbots can support multiple languages and can even make an educated guess based on the initial input, whether it’s in chat, text or voice. Your potential market is worldwide.

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Ways to Develop a Cybersecurity Training Program for Employees

Security Affairs

It’s crucial to educate employees regarding existing and upcoming data protection laws and how they impact the business. According to MediaPro, a multimedia communications group, 62% of employees were unsure if their company must comply with the California Consumer Privacy Act (CCPA).

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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

While customers are still enticed by many factors, such as product pricing, availability and convenience, they also want organizations to understand their pain points and provide a simple way for them to directly communicate and receive answers about their goods and services.

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The 2024 Masters Conference in Chicago: A Comprehensive Recap

eDiscovery Daily

By Rick Clark Since the inaugural Masters Conference in Washington DC in 2006, I have cherished how these conferences create a space for community engagement, learning from timely educational content, and exchanging ideas on how to improve how legal work gets done. The correctness of responses depends on the data embedded in the LLM.

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7 Best Email Security Software & Tools in 2023

eSecurity Planet

Conducts phishing simulation exercises and offers training to educate staff on email security best practices, lowering the chance of becoming a victim of phishing attempts. Coro uses powerful machine learning and sandboxing to protect sensitive information while still preserving the integrity of corporate communication channels.

Security 131