Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

IBM Big Data Hub

DECEMBER 1, 2023

They must comply with an increasing regulatory burden, and they compete with a broad range of financial services companies that offer investment products that have potential for better returns than traditional life insurance and annuity products. The initial use of generative AI is often for making DevOps more productive.

Insurance 101

Insurance Digital transformation Customer Experience Cloud 101

IBM Big Data Hub

DECEMBER 18, 2023

For organizations of all types—and especially those in highly regulated industries such as financial services, government, healthcare and telco—considerations including the rise of generative AI, evolving regulations and data sovereignty laws and ongoing security challenges must be top of mind.

Cloud 66

Cloud Financial Services Compliance Digital transformation 66

IBM Big Data Hub

MAY 26, 2023

When it comes to driving large technology transformation on Cloud, leveraging existing investments, and optimizing open innovation within the larger ecosystem with a hybrid cloud platform, IBM Consulting™ offers several learnings to help organizations address the architecture and technology challenge.

Cloud 76

Cloud Energy and Utilities Financial Services Digital transformation 76

Reltio

JUNE 9, 2022

Insurance carriers have been called to transform customer experience, business offerings, and operations. The stakes are high—successful transformation can bring you new revenue opportunities, stronger customer relationships, and sustained brand relevance. The insurance industry is facing unprecedented disruption.

Digital transformation 52

Digital transformation Insurance MDM Customer Experience 52

IBM Big Data Hub

AUGUST 1, 2023

Whether it’s addressing customer demands for seamless digital experiences or helping clients navigate complex industry regulations, IBM Cloud is committed to helping clients drive innovation today while preparing them for tomorrow.

Financial Services 66

Financial Services Computer and Electronics Cloud Digital transformation 66

IBM Big Data Hub

JULY 12, 2023

As a leading financial group in Spain, CaixaBank has long been an innovator by taking a technology-first approach by placing innovation, digital transformation, customer experience and sustainable banking at the forefront of its strategy. CaixaBank is continuing its initiative to increase cloud absorption.

Digital transformation 50

Digital transformation Financial Services Cloud Customer Experience 50

Thales Cloud Protection & Licensing

NOVEMBER 22, 2021

To compete, financial institutions are investing heavily in digital transformation. Secure digital payments leveraging biometrics, tokens, and context-based security. The full digitization of contracts, subscriptions and consumption of services. Accelerating digital transformation.

Digital transformation 71

Digital transformation Financial Services Customer Experience Risk 71

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Communications Compliance Risk 52

Rippleshot

JULY 24, 2020

The push for greater digital transformation across the financial services market isn't just changing the face of the front-end customer experience, it's rapidly-impacting how banks invest in back-end technologies that detect and mitigate emerging fraud threats. Bottom line?

Digital transformation 59

Digital transformation Customer Experience Financial Services Compliance 59

IBM Big Data Hub

JUNE 2, 2023

In the rapidly evolving landscape of financial services, embracing AI and digital innovation at scale has become imperative for banks to stay competitive. By embedding financial services into everyday activities, banks can deliver hyper-personalized and convenient experiences, enhancing customer satisfaction and loyalty.

Financial Services 61

Financial Services Customer Experience Cloud Digital transformation 61

erwin

JULY 8, 2020

In the blink of an eye, COVID-19 has disrupted all industries and quickly accelerated their plans for digital transformation. There’s a clear connection between business process modeling and digital transformation initiatives.

Digital transformation 136

Digital transformation Compliance GDPR Healthcare 136

OpenText Information Management

OCTOBER 3, 2023

Fax remains a crucial part of business operations in key industries like healthcare and financial services. Fax is now digital and cloud-based. We caught up with Jill Holowach, Lead … The post Digital fax drives business forward appeared first on OpenText Blogs. But it’s no longer your grandparents’ fax.

Financial Services 57

Financial Services Paper Cloud Customer Experience 57

IBM Big Data Hub

JANUARY 10, 2024

Hybrid cloud has become the dominant approach for enterprise cloud strategies , but it comes with complexity and concerns over integration, security and skills. RH OCP provides a common deployment, control and management environment for workloads across a diverse set of infrastructures that underpin a hybrid cloud.

Security 73

Security Cloud Data Privacy Financial Services 73

Reltio

DECEMBER 10, 2021

Your data fuels your business and your digital transformation. Your ability to run a digital business and make insightful decisions depends heavily on how well you manage your core data. Tapping into the Full Power of Cloud Computing. Not all cloud offerings are created equal.

MDM 98

MDM Analytics Digital transformation Cloud 98

Reltio

JULY 15, 2020

In May 2020, I sat down with Rob Fuller , Customer Data Orchestration Practice Lead at Accenture Interactive, for a conversation about a timely topic: Customer Experience. Jakki: What impact has COVID-19 had on your clients' digital transformation initiatives focused on customer experience?

Customer Experience 52

Customer Experience MDM Digital transformation Sales 52

Info Source

MARCH 16, 2022

We chose to start with this prediction as it correlates with several other ones, like the shift of business inputs, cloud trends, and automation trends. Remote work of knowledge workers involved in business transactions increases the demand for Web-based and cloud-based Capture Software clients.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Info Source

MARCH 16, 2022

We chose to start with this prediction as it correlates with several other ones, like the shift of business inputs, cloud trends, and automation trends. Remote work of knowledge workers involved in business transactions increases the demand for Web-based and cloud-based Capture Software clients.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. Companies can create automated customer service workflows with customized AI models built on customer data.

Artificial Intelligence 78

Artificial Intelligence IT Customer Experience Government 78

Reltio

MAY 13, 2019

These inconsistencies impact productivity of your users and also impact customer experience across channels.”. That’s where Reltio Cloud platform comes in. We focus on three objectives – reduce risk, increase efficiency, and accelerate post-migration business transformation.” ” “Yes. “Yes.

Cloud 89

Cloud Cleanup Risk IT 89

CGI

JULY 10, 2018

Six big takeaways for financial institutions from CBA LIVE. As a consulting executive, I help clients in the banking industry on everything from their vision for digital transformation, to the nitty-gritty of implementation and execution. This allows humans to focus on creative problem-solving or high-touch customer engagement.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

CGI

MAY 15, 2018

Six big takeaways for financial institutions from CBA LIVE. As a consulting executive, I help clients in the banking industry on everything from their vision for digital transformation, to the nitty-gritty of implementation and execution. This allows humans to focus on creative problem-solving or high-touch customer engagement.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

OpenText Information Management

JUNE 7, 2021

It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences.

Customer Experience 67

Customer Experience Retail Compliance Content services 67

Reltio

JULY 6, 2018

Reltio Cloud delivered an Account 360 solution to manage complex relationships and hierarchies among their business units, customers, and partners. Reltio Cloud was deployed to replace the client’s 67 MDM on-premises instances with just 3 regional cloud tenants. Fast Path to Digital Transformation.

MDM 60

MDM Insurance Retail Cloud 60

Reltio

MARCH 15, 2019

They showcase harmonizing data to drive high value for stakeholders, establish a trusted foundation for digital transformation, and launch a fast track to market leader position. The Data Genius awards bring out lots of inspiring stories and the determination to make the company better at customer engagement. Of course they do.

B2B 40

B2B Digital transformation Retail MDM 40

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 85

Artificial Intelligence Retail Unstructured data Insurance 85

Reltio

AUGUST 5, 2021

The outcomes of this can include poor customer experience due to things like duplicate mailings and the inability for customer service reps to get a complete picture of a client. A trusted, reliable single view of data is created by the process of matching separate pieces of data where they represent the same entity.

MDM 52

MDM Customer Experience Digital transformation Mining 52

Reltio

JULY 10, 2019

Much of background is what we now call customer experience and its predecessors of CRM and eCommerce applications in Retail and CPG as well as PLM, ERP and supply chain. Apart from customer/product 360 or regulatory compliance type use-cases how do you see modern data management being used in businesses over the next 3-5 years?

MDM 40

MDM Sales Digital transformation Cloud 40

Reltio

JULY 31, 2019

Now businesses are acquiring as much data as they can, trying to exploit it to drive innovation and new customer experiences. That’s where cloud comes in because it provides the ultimate flexibility – as your business shifts, your infrastructure shifts easily with it.

Analytics 49

Analytics Blockchain Cloud Artificial Intelligence 49

Reltio

JULY 2, 2019

“As we move into a more automated age – where things are delivered by black-box techniques, deep learning and AI – it is even more important for the data to be correct because otherwise it will impact the customer experience.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58