OpenText Information Management

MARCH 12, 2019

One of the latest brands to gain “household verb” status is the ride-sharing service Uber. … The post Pulling an Uber: Customer experience in Financial Services appeared first on OpenText Blogs.

Customer Experience 48

Customer Experience Financial Services Digital transformation 48

OpenText Information Management

APRIL 22, 2019

Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. Digital … The post Achieving digital transformation in the insurance industry appeared first on OpenText Blogs.

Digital transformation 92

Digital transformation Insurance Financial Services Customer Experience 92

Rocket Software

MARCH 14, 2022

Analyst firm IDC recently published a Vendor Spotlight report featuring ASG Mobius Content Services (Mobius) and its applications in the financial service and insurance industries. Read on to learn how Mobius helps customers manage content from capture to distribution, and more of the highlights from IDC’s research.

Financial Services 82

Financial Services Insurance Digital transformation Paper 82

Info Source

DECEMBER 9, 2019

“Ephesoft is able to meet our requirements and is versatile to scale with us as we continue to transform our business processes to deliver faster, simpler and more responsive customer experience to our clients,” said Mr. Joel Kornreich, group chief executive officer of Alliance Bank.

Customer Experience 52

Customer Experience Financial Services Digital transformation Sales 52

Reltio

JUNE 9, 2022

Insurance carriers have been called to transform customer experience, business offerings, and operations. The stakes are high—successful transformation can bring you new revenue opportunities, stronger customer relationships, and sustained brand relevance. The insurance industry is facing unprecedented disruption.

Digital transformation 52

Digital transformation Insurance MDM Customer Experience 52

OpenText Information Management

AUGUST 13, 2019

For companies across finance to succeed, this focus on the customer must be matched with a focus on employees. How do you make yourself attractive to Millennials and … The post Employee experience drives customer experience appeared first on OpenText Blogs. Let me explain.

Customer Experience 61

Customer Experience Retail Financial Services Digital transformation 61

OpenText Information Management

FEBRUARY 12, 2019

We recently wrote a blog on how AI in Financial Services can improve customer experience. It came as a bit of a surprise as … The post AI in Financial Services is growing, but there’s a way to go appeared first on OpenText Blogs. It’s funny how the world works. Let me explain.

Financial Services 53

Financial Services Customer Experience Digital transformation IT 53

Info Source

APRIL 25, 2019

Businesses can dramatically improve customer retention and accelerate digital transformation by engaging customers via their preferred channel. MILPITAS, Calif. The percentage of people who prefer mobile to other channels of communication is growing generation to generation.

Customer Experience 40

Customer Experience Digital transformation Insurance Financial Services 40

Thales Cloud Protection & Licensing

NOVEMBER 22, 2021

To compete, financial institutions are investing heavily in digital transformation. Secure digital payments leveraging biometrics, tokens, and context-based security. The full digitization of contracts, subscriptions and consumption of services. Accelerating digital transformation.

Digital transformation 71

Digital transformation Financial Services Customer Experience Risk 71

Rippleshot

JULY 24, 2020

The push for greater digital transformation across the financial services market isn't just changing the face of the front-end customer experience, it's rapidly-impacting how banks invest in back-end technologies that detect and mitigate emerging fraud threats. Bottom line?

Digital transformation 59

Digital transformation Customer Experience Financial Services Compliance 59

IBM Big Data Hub

JULY 12, 2023

As a leading financial group in Spain, CaixaBank has long been an innovator by taking a technology-first approach by placing innovation, digital transformation, customer experience and sustainable banking at the forefront of its strategy. CaixaBank is continuing its initiative to increase cloud absorption.

Digital transformation 52

Digital transformation Financial Services Cloud Customer Experience 52

IBM Big Data Hub

AUGUST 1, 2023

With high levels of resiliency, IBM Cloud can help make it easier for Dizzion’s customers to enable their employees to work remotely in a secured and collaborative environment. “Enterprises need to accelerate digital transformation while giving their workforce the flexibility to work on any device from anywhere in the world.

Financial Services 68

Financial Services Computer and Electronics Cloud Digital transformation 68

AIIM

FEBRUARY 22, 2018

AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

Digital preservation 93

Digital preservation Insurance Financial Services Digital transformation 93

IBM Big Data Hub

DECEMBER 18, 2023

For organizations of all types—and especially those in highly regulated industries such as financial services, government, healthcare and telco—considerations including the rise of generative AI, evolving regulations and data sovereignty laws and ongoing security challenges must be top of mind.

Cloud 70

Cloud Financial Services Compliance Digital transformation 70

Reltio

FEBRUARY 22, 2024

As a pioneer in data unification and management, Reltio® continues to push the frontiers in empowering customers to realize the full potential of their data and enable digital transformation.

Customer Experience 52

Customer Experience MDM Healthcare Digital transformation 52

Info Source

JUNE 6, 2018

The 2018 Financial Services Industry Survey Report confirms numerous compliance functions, from initial inquires through customer off-boarding, as key challenges for financial institutions, with 91% citing the “time/cost required from concept to reality” and 86% pointing to “budget constraints” as primary impediments.

Financial Services 40

Financial Services Digital transformation Customer Experience Compliance 40

AIIM

OCTOBER 15, 2018

Historically solutions from North America are primarily focused on customer experience. Allianz – a global financial services and insurance company – is one of those organizations which had to rethink their approach on e-signatures. This concept also resonates in other common law countries like the UK or Australia.

Compliance 109

Compliance Insurance Digital transformation Authentication 109

OpenText Information Management

OCTOBER 3, 2023

Fax remains a crucial part of business operations in key industries like healthcare and financial services. Fax is now digital and cloud-based. We caught up with Jill Holowach, Lead … The post Digital fax drives business forward appeared first on OpenText Blogs. But it’s no longer your grandparents’ fax.

Financial Services 57

Financial Services Paper Cloud Customer Experience 57

Info Source

OCTOBER 6, 2020

Integrated Solution Accelerates Key Digital Transformation Initiatives. 6, 2020 – ABBYY , a Digital Intelligence company, announced today that it has partnered with Alteryx, Inc. Together, the synergistic capabilities of Alteryx and ABBYY can accelerate organizations’ digital transformation priorities.”.

Analytics 40

Analytics Digital transformation Mining Data science 40

Info Source

OCTOBER 7, 2020

This strategic alignment will help customers increase productivity, efficiency and accuracy by unlocking enterprise data in documents with digital transformation initiatives. At Ephesoft, we focus on creating an exceptional customer experience from beginning to end,” said Ike Kavas, Founder and CEO at Ephesoft.

Digital transformation 40

Digital transformation Manufacturing Customer Experience Financial Services 40

CGI

JULY 10, 2018

Six big takeaways for financial institutions from CBA LIVE. As a consulting executive, I help clients in the banking industry on everything from their vision for digital transformation, to the nitty-gritty of implementation and execution. This allows humans to focus on creative problem-solving or high-touch customer engagement.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

OpenText Information Management

JUNE 7, 2021

It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences.

Customer Experience 67

Customer Experience Retail Compliance Content services 67

CGI

MAY 15, 2018

Six big takeaways for financial institutions from CBA LIVE. As a consulting executive, I help clients in the banking industry on everything from their vision for digital transformation, to the nitty-gritty of implementation and execution. This allows humans to focus on creative problem-solving or high-touch customer engagement.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Retail 40

IBM Big Data Hub

JANUARY 10, 2024

By safeguarding both the code and data, healthcare organizations are able to confidently embrace digital transformation while keeping their patients’ privacy by adopting data privacy-enhancing technologies, such as Confidential Compute.

Security 78

Security Cloud Data Privacy Financial Services 78

Info Source

MARCH 16, 2022

As noted in prediction #4, there is no doubt cloud Capture adoption is lagging behind some other markets because of concerns related to security in verticals like Financial Services and Government, as well as performance concerns in production-type applications. We expect a continued growth in adoption, in 2022 and beyond.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Info Source

JANUARY 28, 2021

This alliance will provide a premiere AI-based, cloud-native, low-code HyperApp solution for the mortgage and financial services industries. Accessible data is critical to customer insights, performance and sustainability. 16, 2020 – Ephesoft, Inc. , Finally, a human-in-the-loop approval layer completes the processing cycle.

Digital transformation 52

Digital transformation Financial Services Marketing Cloud 52

Info Source

MARCH 16, 2022

As noted in prediction #4, there is no doubt cloud Capture adoption is lagging behind some other markets because of concerns related to security in verticals like Financial Services and Government, as well as performance concerns in production-type applications. We expect a continued growth in adoption, in 2022 and beyond.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

Reltio

MARCH 15, 2019

They showcase harmonizing data to drive high value for stakeholders, establish a trusted foundation for digital transformation, and launch a fast track to market leader position. The Data Genius awards bring out lots of inspiring stories and the determination to make the company better at customer engagement. Of course they do.

B2B 40

B2B Digital transformation Retail MDM 40

Information Management Resources

FEBRUARY 22, 2018

Innovation teams understand that the connected world is evolving rapidly, and that competition is coming from industry newcomers as well as incumbents.

Digital transformation 28

Digital transformation Analytics Customer Experience Financial Services 28

Rocket Software

NOVEMBER 16, 2021

Engaging automation can ensure around-the-clock compliance for highly regulated industries such as financial services, insurance, healthcare and cybersecurity that often rely on legacy technology. This prioritizes the personal interactions that make a real impact on customer experiences.

Customer Experience 52

Customer Experience Financial Services Insurance Compliance 52

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Communications Compliance Risk 52

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 89

Artificial Intelligence Retail Unstructured data Insurance 89

IBM Big Data Hub

DECEMBER 1, 2023

They must comply with an increasing regulatory burden, and they compete with a broad range of financial services companies that offer investment products that have potential for better returns than traditional life insurance and annuity products.

Insurance 107

Insurance Digital transformation Customer Experience Cloud 107

OpenText Information Management

DECEMBER 6, 2018

They would be great if they reflected my interests and lifestyle, but too often they don’t – which makes you wonder if the companies understand their customer at all. With such fierce competition in financial services, companies need … The post If I receive one more irrelevant voucher… appeared first on OpenText Blogs.

Financial Services 51

Financial Services Security Customer Experience Digital transformation 51

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

IBM Big Data Hub

JUNE 2, 2023

In the rapidly evolving landscape of financial services, embracing AI and digital innovation at scale has become imperative for banks to stay competitive. By embedding financial services into everyday activities, banks can deliver hyper-personalized and convenient experiences, enhancing customer satisfaction and loyalty.

Financial Services 63

Financial Services Customer Experience Cloud Digital transformation 63