IBM Big Data Hub

AUGUST 2, 2023

However, with some support teams handling thousands of calls from customers daily, meeting these needs in real-time has become increasingly challenging. That raises the question, how can business owners keep all customers satisfied with their customer experience? 
 How do customer service chatbots work?

Customer Experience 55

Customer Experience Artificial Intelligence Retail Marketing 55

IBM Big Data Hub

OCTOBER 11, 2023

It’s a testament to their commitment to enhancing the customer experience and streamlining operations. This case study may inspire other businesses to explore similar solutions for improving customer engagement and satisfaction.

Customer Experience 92

Customer Experience Cloud Authentication Compliance 92

IBM Big Data Hub

SEPTEMBER 18, 2023

.” Leveraging a technology partner that delivers a secured cloud environment is key as the industry strives to innovate while delivering a seamless customer experience.

Customer Experience 77

Customer Experience Financial Services Cloud Compliance 77

OpenText Information Management

JANUARY 15, 2018

The cell had worked out this was a trip … The post Putting AI-enhanced analytics at the heart of retail customer experience appeared first on OpenText Blogs. I hadn’t told it where we were going – there wasn’t an appointment on my calendar.

Customer Experience 72

Customer Experience Retail Analytics IT 72

IBM Big Data Hub

JULY 2, 2019

Delivering a great customer experience is more important than ever. Learn what you can deliver with data science and AI.

Customer Experience 66

Customer Experience Data science 66

Rippleshot

APRIL 5, 2019

Waiting for network alerts can be costly in terms of fraud loss and customer experience. That was one perspective Rippleshot’s Customer Success Manager Jesse Sherwood shared in a webinar she recently participated in hosted by CUNA Mutual Group titled “Managing Risk Through Big Data, Analytics & Machine Learning.”

Big data 45

Big data Analytics Risk Customer Experience 45

IBM Big Data Hub

MAY 17, 2024

A report from the IBM Institute of Business Value found that there’s enormous room for improvement in the customer experience. Only 14% of surveyed consumers described themselves as “satisfied” with their experience purchasing goods online.  The applications of AI in commerce are vast and varied.

B2C 58

B2C B2B Customer Experience e-Delivery 58

Reltio

NOVEMBER 3, 2020

Customer centricity is at the heart of digitalization and improved customer experience (CX) must be the key driver in a digital transformation roadmap. Learn more in the white paper co-authored by Reltio and Henrik Liliendahl: Taking Customer 360 to The Next Level: Fueling New Digital Business.

Customer Experience 52

Customer Experience Digital transformation MDM Big data 52

IBM Big Data Hub

APRIL 25, 2024

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. The future of commerce , augmented by automation and AI , will increasingly provide packaged customer experiences.

Customer Experience 91

Customer Experience Retail Marketing Sales 91

IBM Big Data Hub

MAY 16, 2023

Benefits include improved market performance and reduced costs, revenue growth through deep customer understanding and actionable insights, and exceptional experiences for customers and marketers. This leads to stronger customer relationships, which leads to higher customer value.

Marketing 74

Marketing Customer Experience Financial Services Retail 74

CGI

MARCH 15, 2015

Staying connected with customers in the age of big data. The owner of a large supermarket chain approached CGI with how difficult it is to retain customers and attract new ones, especially in their large urban and suburban stores. He felt they were losing sight of their loyal customers and what makes them stay or go.

Big data 40

Big data Customer Experience Retail Analytics 40

IBM Big Data Hub

APRIL 1, 2024

With IBM watsonx™ Assistant, companies can build large language models and train them using proprietary information, all while helping to ensure the security of their data. Conversational AI solutions can have several product applications that drive revenue and improve customer experience.

Customer Experience 84

Customer Experience Analytics Marketing Sales 84

OpenText Information Management

MARCH 26, 2018

OpenText™ Professional Services has been a trusted partner to its customers for over 25 years. We have worked with customers on their Enterprise Content Management, Business Process Management and Customer Experience Management solutions which have generated a sizable amount of Big Data and Big Content.

Artificial Intelligence 71

Artificial Intelligence Big data Customer Experience Data science 71

IBM Big Data Hub

SEPTEMBER 8, 2023

Brands that deliver an excellent customer experience (CX) will always be more resilient than those that don’t. Giving our customers personalized support at every stage of their journey is proven to earn their longtime loyalty—and keep them from switching to a competitor.

Customer Experience 126

Customer Experience Artificial Intelligence Authentication Communications 126

IBM Big Data Hub

JANUARY 16, 2024

From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people. Trend: Customer experience One true benefit of AI-powered technology is the customer experience , or CX.

Financial Services 51

Financial Services Customer Experience Cloud Digital transformation 51

IBM Big Data Hub

DECEMBER 7, 2023

Organizations have always used some degree of technology to provide an excellent customer experience , but the future of customer service will demand even more advancements to meet customers’ growing expectations.

Customer Experience 85

Customer Experience Artificial Intelligence Analytics Marketing 85

IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. Financial services providers increased their usage of APIs to be able to tap into greater ecosystems and connect with more partners.

Digital transformation 77

Digital transformation Customer Experience Artificial Intelligence IoT 77

IBM Big Data Hub

MAY 18, 2020

In the airline industry, timing and synchronization are everything when it comes to the customer experience. Mitigating unforeseen circumstances against customer expectations and good old supply and demand are all issues well within the wheelhouse of AI’s predictive capabilities.

Customer Experience 99

Customer Experience IT 99

AIIM

FEBRUARY 22, 2018

AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

Digital preservation 93

Digital preservation Insurance Financial Services Digital transformation 93

IBM Big Data Hub

MAY 19, 2023

Furthermore, TDC Digital had not used any cloud storage solution and experienced latency and downtime while hosting the application in its data center. These issues started impacting their customer experience and eventually led to customer retention challenges.

Cloud 80

Cloud Unstructured data Customer Experience Manufacturing 80

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

Figure 1: Business Model Disruption and Customer Disintermediation. Disintermediate customer relationships by exploiting detailed customer engagement behaviors and product usage tendencies to provide a more compelling and differentiated user experience. Customer experiences are unsatisfactory.

Artificial Intelligence 102

Artificial Intelligence Analytics Customer Experience Big data 102

Reltio

FEBRUARY 12, 2019

If connected and personalized customer experience is your immediate goal, and if you want to know everything about achieving it, look no further. The master data management platforms are evolving to meet the needs of the digital economy.

MDM 53

MDM Customer Experience Digital transformation Analytics 53

IBM Big Data Hub

DECEMBER 8, 2023

A great customer experience is critical to keep shoppers happy no matter when or how they shop. This resulted in a slew of declined transactions, frustrating millions of shoppers in the Americas and beyond.

IT 120

IT Customer Experience Artificial Intelligence Cloud 120

IBM Big Data Hub

MAY 8, 2024

The security of our client’s data is at the heart of everything we do. Telco leverages hybrid cloud to deliver enhanced customer interactions Masorange is a mobile network operator that puts customer experience at the center of everything it does. Enable data sovereignty.

Cloud 68

Cloud Customer Experience Artificial Intelligence Compliance 68

AIIM

AUGUST 21, 2019

As a result, an organization’s information is its most valuable asset; the common denominator in customer experience, business agility, operational excellence, and automation. But traditional information management technologies and approaches are under pressure from the exploding volumes and diversity of information.

Digital transformation 103

Digital transformation Records Management Customer Experience Big data 103

Thales Cloud Protection & Licensing

JANUARY 26, 2021

As such, it introduces enhanced security measures and requires that Strong Customer Authentication (SCA) is applied to all electronic payments - including proximity, remote and m-payments - within the European Economic Area (EEA). Big Data and EMV 3DS. Fraud detection is where big data and machine learning come in handy.

Security 143

Security Retail Authentication Big data 143

IBM Big Data Hub

DECEMBER 15, 2023

Customer service is a necessary component of this strategy. Good customer service can increase brand loyalty and bad customer service can hurt customer retention. Providing great customer experience is the best way to maintain an organization’s competitive advantage.

Artificial Intelligence 75

Artificial Intelligence Customer Experience Communications Libraries 75

Rippleshot

MAY 31, 2019

Waiting for network alerts can be costly in terms of fraud loss and customer experience. That’s where the power of fraud analytics, big data and machine learning comes into the mix. But fraudsters are getting faster.

Analytics 40

Analytics Big data Customer Experience Data breaches 40

IBM Big Data Hub

MAY 8, 2024

Whether streamlining order-to-cash processes, optimizing supply chain logistics or enhancing customer experience touchpoints, process mining catalyzes tangible enhancements such as cost reduction, heightened productivity and augmented customer satisfaction.

Mining 91

Mining Customer Experience Cloud Marketing 91

IBM Big Data Hub

MARCH 29, 2024

Organizations that succeed at customer retention will benefit by encouraging customer loyalty. Those that understand the importance of customer retention will invest in the necessary customer experience management. They need a great onboarding strategy to drive customer happiness from day one.

Customer Experience 64

Customer Experience Artificial Intelligence Marketing Communications 64

IBM Big Data Hub

FEBRUARY 26, 2024

It’s why we’re excited to have IBM NS1 Connect® , a premium DNS solution that leverages the power of NS1 technology to deliver fast, reliable connectivity for applications and websites across the globe, available to customers.

Cloud 102

Cloud Artificial Intelligence Customer Experience Retail 102

IBM Big Data Hub

SEPTEMBER 11, 2023

We are in the midst of an AI revolution where organizations are seeking to leverage data for business transformation and harness generative AI and foundation models to boost productivity, innovate, enhance customer experiences, and gain a competitive edge.

Customer Experience 114

Customer Experience Cloud Data migration Digital transformation 114

CGI

MAY 16, 2018

Digital connectedness dominates the customer experience. As digital customers, we use devices, functioning in a myriad of ways to research, shop and purchase basic necessities, including consumer healthcare products like sunscreen, vitamins and toothpaste. Fast, smart and actionable data must drive digital brand strategy.

Customer Experience 40

Customer Experience Big data Mining Analytics 40

IBM Big Data Hub

JULY 8, 2020

In the airline industry, timing and synchronization are everything when it comes to the customer experience. Mitigating unforeseen circumstances against customer expectations and good old supply and demand are all issues well within the wheelhouse of AI’s predictive capabilities. Follow @IBMData.

Customer Experience 80

Customer Experience IT 80

IBM Big Data Hub

NOVEMBER 14, 2023

Intelligent automation allows customers to leverage digital scale to improve business operations, provide better customer experiences and free employees to do higher-level work. The Forrester report recognizes IBM Cloud Pak for Business Automation when it comes to AI asset maturity.

Cloud 118

Cloud Customer Experience Marketing Government 118

IBM Big Data Hub

AUGUST 2, 2023

Watson Assistant seamlessly connects to customer data platforms, enabling data-backed understandings of customer expectations. Integrating these digital channels facilitates delivery of personalized customer experiences, while maintaining consistency in customer satisfaction.

IT 72

IT Energy and Utilities Customer Experience Artificial Intelligence 72

Bill Schmarzo - Dell EMC

MARCH 28, 2018

And the entire value creation and capture process starts with understanding, optimizing and simplifying the customer experience ; to create a more compelling, differentiated customer experience that builds loyalty and ultimately advocacy. Summary: Digital Transformation and Data Monetization. the market price).

Digital transformation 106

Digital transformation Customer Experience Marketing Retail 106