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Retailers can tap into generative AI to enhance support for customers and employees

IBM Big Data Hub

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Retailers recognize the need to build their strategies around AI, integrating it into many aspects of their operations.

Retail 94
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Retail technology and frontline workers: Delivering unforgettable customer experiences

IBM Big Data Hub

The retail industry employs millions of people, and next-generation retail employees will be significantly impacted by the rise of generative AI. Here lies the challenge and opportunity: ensuring accurate inventory information in real-time and equipping frontline teams with the right tools is the ticket to transformative change.

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Artificial intelligence in cyber security

IT Governance

What is Artificial Intelligence? Artificial intelligence (AI) is the creation of intelligent machines that can learn from experience, allowing them to work and react as a human would. Such machine learning has been adopted in industries such as motoring, healthcare and retail.

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‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence

CGI

‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence. For the past five years, CGI has surveyed retail bank customers to identify what they want from banks, how they view alternative providers, and opportunities for further bank investment to provide banks with a view into the year ahead.

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Driving new revenue streams through artificial intelligence and advanced analytics

CGI

Driving new revenue streams through artificial intelligence and advanced analytics. We are now on the cusp of a major revolution—something that will be as big for banks as the internet was for retail businesses. ravi.kumarv@cgi.com. Tue, 10/15/2019 - 01:47. What’s driving this momentous change?

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6 ecommerce trends to watch

IBM Big Data Hub

As the ecommerce market grows exponentially, six trends projected to heavily impact the global market are artificial intelligence (AI), augmented reality, live commerce, online-to-offline ecommerce, social commerce and voice assistants. This can force businesses to bring down prices to compete.

Retail 85
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The customer experience evolution: Today’s data-driven, real-time discipline

IBM Big Data Hub

How we arrived at this CX environment Early days of retail Before mass media, it was harder to know what other products were available outside of the ones offered by the local store. Previously, their direct customers were mostly retailers or resellers, who sold to the end users in store.