IBM Big Data Hub

AUGUST 22, 2023

We leverage retrieval-augmented generation tasks to create a question-answer feature or multi-lingual conversational chatbot (based on a documents or dynamic content from a broad knowledge base) that provides field service assistance in real time. appeared first on IBM Blog.

Energy and Utilities 74

Energy and Utilities Unstructured data Artificial Intelligence IoT 74

IBM Big Data Hub

JANUARY 8, 2024

The rise of advanced digital technologies Technological developments improving organizations include automation , quantum computing and cloud computing , artificial intelligence , machine learning and the Internet of Things (IoT). By doing so, they should expect resolved customer service issues and customer satisfaction to improve.

Digital transformation 60

Digital transformation Customer Experience Artificial Intelligence IoT 60

IBM Big Data Hub

APRIL 25, 2024

These include: Agent Assist is an AI cloud service, based on IBM watson x , and used by IBM support agents. At IBM, we have an extensive product knowledge base, and pulling the most relevant information quickly is paramount when working on a case. It helps agents save time by getting to the desired information faster.

IT 68

IT Communications Cloud Analytics 68

IBM Big Data Hub

JANUARY 18, 2024

The latest artificial intelligence (AI) chatbots , also known as intelligent virtual assistants or virtual agents, not only understand natural conversations thanks to advanced language models but also proactively automate various tasks using conversational AI technology.

Sales 86

Sales Artificial Intelligence Communications Marketing 86

IBM Big Data Hub

FEBRUARY 16, 2024

Customer service interactions are increasingly powered by automation and generative artificial intelligence (AI). Web-based knowledge bases where users can find articles, FAQs and videos to walk them through how to solve issues and use their products or services correctly.

Customer Experience 88

Customer Experience Artificial Intelligence Sales Marketing 88

IBM Big Data Hub

SEPTEMBER 5, 2023

In this blog, we’ll touch on different types of chatbots with various degrees of technological sophistication and discuss which makes the most sense for your business. However, this system is evolving with artificial intelligence. Before addressing these questions, we’ll start with the basics.

Artificial Intelligence 57

Artificial Intelligence e-Delivery Customer Experience IT 57

IBM Big Data Hub

APRIL 15, 2024

For example, as manufacturers, we create a knowledge base, but no one can find anything without spending hours searching and browsing through the contents. Build new digital capabilities with generative AI The post 4 ways generative AI addresses manufacturing challenges appeared first on IBM Blog.

Manufacturing 92

Manufacturing Cloud IoT Analytics 92

IBM Big Data Hub

DECEMBER 20, 2023

Invest in the right technology Automation and chatbots are two such technologies that are revolutionizing customer experience, especially with the increasing rise of artificial intelligence (AI) that adds more sophistication to these tools. Our end-to-end consulting solutions span marketing, commerce, sales and service.

Customer Experience 63

Customer Experience Artificial Intelligence Sales Marketing 63

IBM Big Data Hub

OCTOBER 12, 2023

Human intervention was required to expand Siri’s knowledge base and functionality. However, AI capabilities have been evolving steadily since the breakthrough development of artificial neural networks in 2012, which allow machines to engage in reinforcement learning and simulate how the human brain processes information.

Artificial Intelligence 68

Artificial Intelligence Agriculture Libraries IT 68

IBM Big Data Hub

DECEMBER 5, 2023

Embrace technology While human representatives remain a critical component of any customer service strategy, technological advancements like artificial intelligence (AI) can help organizations serve more customers more effectively. Making customers happy upfront will lessen the impact should something go wrong in the future.

Customer Experience 62

Customer Experience Artificial Intelligence Communications Digital transformation 62

IBM Big Data Hub

JULY 17, 2023

Here are five exciting use cases where generative AI is changing the game in customer service: Conversational search: Customers can find the answers they’re looking for quickly, with human-like responses that are generated from finely tuned language models based on company knowledge bases.

Search queries 54

Search queries Customer Experience Cloud Risk 54

IBM Big Data Hub

AUGUST 31, 2023

Retrieval-augmented generation (RAG) RAG is an AI framework that combines search with generative artificial intelligence to retrieve enterprise-specific information from a search tool or vector database and then generate a conversational answer grounded in that information. Maintaining virtual assistants also requires less effort.

Artificial Intelligence 79

Artificial Intelligence Communications IT 79

eSecurity Planet

MAY 5, 2021

This next-gen solution uses patented artificial intelligence (AI) to analyze log data in real-time to identify and respond to threats as they arise. Artificial intelligence-powered threat identification. Atlas can respond to threats in under 20 minutes across an entire environment. The company currently secures $5.7

Cloud 57

Cloud Compliance Artificial Intelligence Analytics 57

ARMA International

SEPTEMBER 22, 2021

Now the Fourth Industrial Revolution [2] is “digitizing the farm”— that is, radically reimagining agriculture through big data analytics that help farmers increase crop yields and using artificial intelligence (AI) to monitor pests, plant diseases, soil nutrients, and other growing conditions. Artificial Intelligence.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

IBM Big Data Hub

NOVEMBER 14, 2023

Data monetization is a business capability where an organization can create and realize value from data and artificial intelligence (AI) assets. It can be used to develop data product specific classification and knowledge bases of data sets, as well as build organization and domain specific AI models to offer as products.

Artificial Intelligence 104

Artificial Intelligence Cloud Analytics Compliance 104

IBM Big Data Hub

SEPTEMBER 28, 2023

The Action Catalog lets you run actions manually or automatically and can leverage artificial intelligence (AI) to get recommended actions to run based on event context. Learn more about the differences between Instana and New Relic The post In observability, “automation” is spelled I-N-S-T-A-N-A appeared first on IBM Blog.

Artificial Intelligence 94

Artificial Intelligence Analytics Cloud IT 94

IBM Big Data Hub

JANUARY 17, 2024

More advanced chatbots use machine learning , artificial intelligence (AI) and generative AI technology to generate real-time responses based on user input. The bot will use intent recognition to decide and its internal logic and algorithms will determine the appropriate response based on the recognized intent.

Sales 60

Sales Communications Marketing Artificial Intelligence 60

IBM Big Data Hub

JULY 17, 2023

In this blog, I will cover: What is watsonx.ai? sales conversation summaries, insurance coverage, meeting transcripts, contract information) Generate: Generate text content for a specific purpose, such as marketing campaigns, job descriptions, blogs or articles, and email drafting support. What capabilities are included in watsonx.ai?

Analytics 62

Analytics Data science Cloud Metadata 62

eDiscovery Daily

MARCH 27, 2018

eDiscovery Assistant is a web based curated eDiscovery research tool and learning center that allows users to conduct eDiscovery specific case law research, use curated discovery rules, forms and checklists together with a Learning Center that rethinks the delivery of legal education. Don’t miss it!

e-Discovery 41

e-Discovery e-Delivery GDPR Education 41

IBM Big Data Hub

JULY 7, 2023

Knowledge workers have advanced experience, work collaboratively and are often asked to view problems in a holistic way; these are traits that can also make them good leaders. Knowledge workers can use them to quickly gather information about a topic, search for solutions to business problems and flesh out innovative ideas.

CMS 64

CMS Artificial Intelligence Communications Customer Experience 64