IBM Big Data Hub

JANUARY 18, 2024

The latest artificial intelligence (AI) chatbots , also known as intelligent virtual assistants or virtual agents, not only understand natural conversations thanks to advanced language models but also proactively automate various tasks using conversational AI technology. Your potential market is worldwide.

Sales 98

Sales Artificial Intelligence Communications Marketing 98

IBM Big Data Hub

DECEMBER 5, 2023

Embrace technology While human representatives remain a critical component of any customer service strategy, technological advancements like artificial intelligence (AI) can help organizations serve more customers more effectively. Making customers happy upfront will lessen the impact should something go wrong in the future.

Customer Experience 70

Customer Experience Artificial Intelligence Communications Digital transformation 70

IBM Big Data Hub

JULY 17, 2023

Here are five exciting use cases where generative AI is changing the game in customer service: Conversational search: Customers can find the answers they’re looking for quickly, with human-like responses that are generated from finely tuned language models based on company knowledge bases.

Search queries 60

Search queries Customer Experience Cloud Risk 60

eDiscovery Daily

MARCH 27, 2018

eDiscovery Assistant is a web based curated eDiscovery research tool and learning center that allows users to conduct eDiscovery specific case law research, use curated discovery rules, forms and checklists together with a Learning Center that rethinks the delivery of legal education.

e-Discovery 41

e-Discovery e-Delivery GDPR Education 41