OpenText Information Management

MARCH 26, 2024

These intelligent chatbots are beginning to leverage vast medical knowledge bases to offer personalized advice and support, significantly improving patient education and preventive care measures. The post The total patient experience: reflections from HIMSS 2024 appeared first on ONE OpenText Blogs.

Digital transformation 59

Digital transformation Communications Education Analytics 59

The Last Watchdog

MARCH 17, 2022

It’s knowledge base evolves quickly and soon identifies with new precision what cyberattacks look like, hardening the organization’s defenses against the human error of “bad clicks.”. Email security management, for example, learns through each experience with an organization’s email system. Humans needed.

Cybersecurity 213

Cybersecurity Artificial Intelligence Personal data Phishing 213

Rocket Software

JUNE 21, 2022

By implementing automation as often as possible, building knowledge bases full of tests, and creating triggers to test new code as it is introduced, your operations will have the structure and flexibility needed for optimal CI/CD testing. . Learn more about Rocket® DevOps software and schedule a demo today by clicking here. .

Compliance 83

Compliance Marketing Security IT 83

IBM Big Data Hub

AUGUST 2, 2023

However, through the implementation of NLP and business knowledge bases in chatbots, automated responses to the frequently asked questions (FAQS) can be deployed quickly. Learn more about customer service with IBM Watson Assistant The post How chatbots can provide a better customer experience appeared first on IBM Blog.

Customer Experience 53

Customer Experience Artificial Intelligence Retail Marketing 53

IBM Big Data Hub

JANUARY 26, 2024

” Learn more about the IBM Maximo Application Suite The post IBM and business partner bring intelligent equipment maintenance to automotive company with IBM Maximo appeared first on IBM Blog.

Energy and Utilities 76

Energy and Utilities Digital transformation IoT Manufacturing 76

Troy Hunt

NOVEMBER 29, 2017

As I explained in that first blog post, I'm required to submit a written testimony 48 hours in advance of the event. I'll reproduce that in another blog post after the hearing as well as linking through to a recording of the event. That testimony is now publicly accessible and reproduced below.

Data breaches 87

Data breaches Authentication Access IT 87

IBM Big Data Hub

FEBRUARY 16, 2024

Improved detection and response : Built on APT knowledge bases like MITRE ATT&CK and the Cyber Killchain, and also integrating well with other security technologies (e.g., appeared first on IBM Blog. Additionally, data-driven prioritization helps SOC teams address their most critical vulnerabilities first.

Cybersecurity 79

Cybersecurity Cloud Security IoT 79

IBM Big Data Hub

AUGUST 22, 2023

We leverage retrieval-augmented generation tasks to create a question-answer feature or multi-lingual conversational chatbot (based on a documents or dynamic content from a broad knowledge base) that provides field service assistance in real time. appeared first on IBM Blog.

Energy and Utilities 76

Energy and Utilities Unstructured data Artificial Intelligence IoT 76

IBM Big Data Hub

FEBRUARY 16, 2024

Web-based knowledge bases where users can find articles, FAQs and videos to walk them through how to solve issues and use their products or services correctly. Self-service chatbots that interact with customers to provide answers to their questions.

Customer Experience 94

Customer Experience Artificial Intelligence Sales Marketing 94

IBM Big Data Hub

DECEMBER 15, 2023

The move toward self-service Organizations have built out their content libraries and knowledge bases, leading to more customers preferring self-service options to communicating with a support agent. Organizations must dedicate the appropriate resources to each channel as dictated by their customers’ preferences.

Artificial Intelligence 72

Artificial Intelligence Customer Experience Communications Libraries 72

IBM Big Data Hub

JANUARY 8, 2024

As an example, organizations may move from a telephone-based customer service to a digital innovation like chatbots or knowledge-base wikis. Map out what success looks like While digital transformation does not have an end date, individual initiatives within will have milestones and goals.

Digital transformation 64

Digital transformation Customer Experience Artificial Intelligence IoT 64

ChiefTech

OCTOBER 24, 2007

This is the old ChiefTech blog. However, you need to come over and see my new blog at chieftech.com.au. Disclaimer: Information on this blog is of a general nature and represents my own independent opinion. We at Microsoft are seeing a growing use of wikis and blogs as impromptu knowledge bases.

Paper 40

Paper Archiving Access IT 40

IBM Big Data Hub

DECEMBER 20, 2023

Some organizations also create knowledge bases where customers can search for answers and solve their issues without needing to interact directly with a human worker. Explore customer experience consulting services The post Unlocking success: Key components of a winning customer experience strategy appeared first on IBM Blog.

Customer Experience 67

Customer Experience Artificial Intelligence Sales Marketing 67

Security Affairs

DECEMBER 1, 2018

Duff explained MITRE adopt a transparent methodology and knowledge base that will make easy to interpret results obtained with its service. ” Duff wrote in a blog post. Our evaluations are narrowly focused on the technical ability to detect adversary behavior.”

Security 93

Security Cybersecurity Communications Marketing 93

Security Affairs

APRIL 15, 2022

The results will demonstrate the current knowledge base within the organization and whether the employees take cybersecurity seriously. While discovering the loopholes within your organization is one thing, developing a cybersecurity training program specifically tailored to patch those vulnerabilities might not be enough.

Cybersecurity 69

Cybersecurity Data Privacy Data breaches Privacy 69

The Last Watchdog

DECEMBER 12, 2018

A knowledge-base that’s understandable and accessible to all staff. The leadership of your organization must lead by example here – they must demonstrate and communicate the importance of cybersecurity and promote it at every opportunity. From there, it’s a matter of establishing the right processes, programs, and procedures.

Data breaches 114

Data breaches Cybersecurity Security awareness Paper 114

Ascent Innovations

OCTOBER 2, 2018

Self Service Support (Microsoft Knowledge Base, Microsoft Help & Support Site). Self Service Support (Microsoft Knowledge Base & Microsoft Help & Support Site). Mainstream support includes the following: Ability to purchase a paid support agreement. Security update support. Non-security hotfix support.

Cloud 53

Cloud Sales Education Security 53

IBM Big Data Hub

JANUARY 18, 2024

This consistency, derived from the knowledge base, helps to maintain brand integrity and accuracy in customer communications. Explore IBM watsonx™ Assistant The post Unlocking the power of chatbots: Key benefits for businesses and customers appeared first on IBM Blog.

Sales 92

Sales Artificial Intelligence Communications Marketing 92

Rocket Software

SEPTEMBER 25, 2020

Moreover, for those who need a higher level of support, IBM offers professional support options for organizations that don’t have the time or the knowledge-base to maintain the tools themselves. The post Open Source Solutions for IBM i appeared first on The Rocket Software Blog. Built-In or Open Source: It’s Your Choice.

IT 40

IT 40

Preservica

SEPTEMBER 7, 2022

In this blog, David Clipsham, File Format Analyst at Preservica, explores why continuous improvements to the PRONOM registry and DROID identification tool mean that many files characterized in the past now need to be re-characterized in order to ensure they are accurately identified. Recommended recharacterization actions.

Digital preservation 94

Digital preservation Archiving Metadata IT 94

ChiefTech

DECEMBER 10, 2007

This is the old ChiefTech blog. However, you need to come over and see my new blog at chieftech.com.au. Disclaimer: Information on this blog is of a general nature and represents my own independent opinion. 2:11 PM Post a Comment Note: Only a member of this blog may post a comment. Nice of you to drop in and visit.

Paper 40

Paper Archiving IT 40

IBM Big Data Hub

JULY 17, 2023

Here are five exciting use cases where generative AI is changing the game in customer service: Conversational search: Customers can find the answers they’re looking for quickly, with human-like responses that are generated from finely tuned language models based on company knowledge bases.

Search queries 55

Search queries Customer Experience Cloud Risk 55

CILIP

OCTOBER 20, 2023

Enriching the knowledge of Librarians The library has also placed emphasis on enriching the knowledge base of its own staff members in relation to different aspects of black and other marginalised histories. Many of these events are free and open to the local community.

Libraries 64

Libraries Access Communications IT 64

Archives Blogs

MAY 24, 2018

History Hub offers tools like discussion boards, blogs, and community pages to bring together experts and researchers interested in American history. We like to think of History Hub as both a community and an interactive knowledge base that scales and improves in quality over time. Homepage of History Hub, history.gov.

Archiving 37

Archiving Communications Libraries Paper 37

IBM Big Data Hub

OCTOBER 25, 2023

It can improve IT automation by building and executing runbooks and helping users transition to new knowledge bases and software. Request an AI strategy briefing The post What CIOs and CTOs should consider before adopting generative AI for application modernization appeared first on IBM Blog.

Cloud 87

Cloud Communications Risk Government 87

IBM Big Data Hub

SEPTEMBER 5, 2023

In this blog, we’ll touch on different types of chatbots with various degrees of technological sophistication and discuss which makes the most sense for your business. Learn more about how to leverage AI chatbots in your business The post 5 types of chatbot and how to choose the right one for your business appeared first on IBM Blog.

Artificial Intelligence 61

Artificial Intelligence e-Delivery Customer Experience IT 61

Data Matters

APRIL 23, 2021

The techniques listed in Annex I include machine learning approaches, logic and knowledge based approaches and statistical approaches (including search and optimization methods). The post EU Commission Issues Draft AI Regulation appeared first on Data Matters Privacy Blog.

Artificial Intelligence 74

Artificial Intelligence GDPR Risk Marketing 74

CGI

JULY 2, 2018

Use teams to enhance analysis : Teaming will bring the collective knowledge base to the understanding of cost allocation decisions. Blog moderation guidelines and term of use. Federal IT operational analysts, contract managers and financial cost analysts will be key players in this work. Add new comment.

Digital transformation 40

Digital transformation Analytics Cybersecurity Government 40

OneHub

JANUARY 29, 2021

The post Improve User Experience With Custom-Branded Client Portals appeared first on Onehub Product Blog. No matter how your business uses the Client Portal, it’s important to customize its design to reflect your company’s branding. If you’re not yet a Onehub customer, you can test-drive our user-friendly Client Portals for free !

Customer Experience 52

Customer Experience Access Communications Marketing 52

IBM Big Data Hub

DECEMBER 5, 2023

Create a comprehensive self-service knowledge base While many customers may prefer speaking directly with a representative, others are more than happy to research a solution to their issue and solve it themselves. Of course, this can cut both ways.

Customer Experience 66

Customer Experience Artificial Intelligence Communications Digital transformation 66

CGI

DECEMBER 15, 2015

Throughout the book, we share our knowledge based on the experiences of the 5,000 CGI professionals who work with clients on data and analytics initiatives every day. Blog moderation guidelines and term of use. We also define the core capabilities that all organizations need to succeed in data and analytics initiatives.

Analytics 40

Analytics Big data Privacy Government 40

IBM Big Data Hub

JULY 19, 2023

Conversational Knowledge: Reviews, knowledge base, product descriptions and more. Learn more about IBM Security Services for AWS The post Leveraging generative AI on AWS to transform life sciences appeared first on IBM Blog.

Marketing 61

Marketing Manufacturing Analytics Compliance 61

ChiefTech

SEPTEMBER 27, 2012

You can watch a recording of a SocialText webinar , featuring Sarah Nichols from Climateworks - the slides are also available: Moving Beyond the Knowledge Base to the Social Knowledge Exchange from Socialtext. Incidentally, the NSW Department of Education is also a Socialtext customer (see below).

Education 76

Education Customer Experience Government IT 76

Troy Hunt

NOVEMBER 21, 2017

For example, if your bank verifies that you are indeed who you say you are by asking you for your date of birth yet that's appeared in a data breach, how sound is it as a knowledge-based authentication (KBA) attribute? It'll also all be recorded and available for viewing later on.

Data breaches 79

Data breaches IoT Authentication Passwords 79

IBM Big Data Hub

AUGUST 31, 2023

For example, your content might be stored in a knowledge base or content management system. Teams can expand an existing virtual assistant’s coverage to handle a new set of topics or stand up and launch a new virtual assistant connected to their organization’s existing knowledge base without any manual authoring.

Artificial Intelligence 84

Artificial Intelligence Communications IT 84

Archives Blogs

APRIL 23, 2020

With advances in medical and nursing care, the different hospitals within Forth Valley – in a similar way to other hospitals throughout Great Britain – started grouping their nurse training courses together with neighbouring hospitals, offering those who trained a wider knowledge base.

Archiving 26

Archiving Education Libraries Paper 26

Security Affairs

JULY 24, 2018

In reality, devices are sometimes released in a vulnerable state without the end users’ knowledge. Based upon recent spikes in scans of TCP port 5555, someone believes that there is an exploitable vulnerability out there. As an example, a specific Android TV device was also found to ship in this condition.”

Mining 44

Mining IoT Blockchain Risk 44