IBM Big Data Hub

MAY 16, 2023

To help companies better deliver on their marketing vision and scale their marketing business processes, managed marketing services (MMS) offshore has become a fast growing trend. Leveraging MMS for personalization at scale Personalization builds brand loyalty by creating customer experiences (CXs) specifically designed for each audience.

Marketing 72

Marketing Customer Experience Financial Services Retail 72

CGI

OCTOBER 14, 2019

Driving new revenue streams through artificial intelligence and advanced analytics. For more than 50 years, banks have relied on computers and software to manage and secure their data, as well as protect their customers’ interests. Foundational steps in adopting AI and advanced analytics. ravi.kumarv@cgi.com.

Artificial Intelligence 64

Artificial Intelligence Analytics Customer Experience Big data 64

Information Management Resources

DECEMBER 20, 2019

Heading into 2020, many enterprises are looking at how AI and data analytics can drive their digital transformation journeys.

Analytics 63

Analytics Digital transformation Government Customer Experience 63

IBM Big Data Hub

DECEMBER 7, 2023

Organizations have always used some degree of technology to provide an excellent customer experience , but the future of customer service will demand even more advancements to meet customers’ growing expectations.

Customer Experience 81

Customer Experience Artificial Intelligence Analytics Marketing 81

IBM Big Data Hub

OCTOBER 30, 2023

IBM, a pioneer in data analytics and AI, offers watsonx.data, among other technologies, that makes possible to seamlessly access and ingest massive sets of structured and unstructured data. Real-time data analytics helps in quick decision-making, while advanced forecasting algorithms predict product demand across diverse locations.

Analytics 82

Analytics Retail Cloud Insurance 82

Thales Cloud Protection & Licensing

MAY 7, 2024

This efficiency not only reduces operational costs but also enhances the customer experience. Key features include: User-Centric Design: CIAM systems offer intuitive user interfaces, making it easier for customers to manage their personal data.

Compliance 71

Compliance GDPR Personal data Customer Experience 71

IBM Big Data Hub

MAY 17, 2024

A report from the IBM Institute of Business Value found that there’s enormous room for improvement in the customer experience. Only 14% of surveyed consumers described themselves as “satisfied” with their experience purchasing goods online.  The applications of AI in commerce are vast and varied.

B2C 68

B2C B2B Customer Experience e-Delivery 68

Reltio

JUNE 9, 2022

Insurance carriers have been called to transform customer experience, business offerings, and operations. The stakes are high—successful transformation can bring you new revenue opportunities, stronger customer relationships, and sustained brand relevance. The insurance industry is facing unprecedented disruption.

Digital transformation 52

Digital transformation Insurance MDM Customer Experience 52

OpenText Information Management

MAY 3, 2024

In this blog, we aim to provide a comprehensive overview of the key trends that are set to redefine channel marketing in the second half of the year. Join us as we navigate through the future of channel marketing and offer guidance and strategies to leverage these upcoming trends to your advantage.

Marketing 62

Marketing B2B Communications Customer Experience 62

erwin

JUNE 11, 2020

Data intelligence transforms the way industries operate by enabling businesses to hasten the process of analyzing and understanding the derived information with its more understandable models and aggregated trends. Big IT companies even have off-the-shelf data analytics software ready to be configured by a company to their needs.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

IBM Big Data Hub

NOVEMBER 29, 2023

By leveraging AI for real-time event processing, businesses can connect the dots between disparate events to detect and respond to new trends, threats and opportunities. Stream analytics can be used to help improve the speed and accuracy of models’ predictions.

Artificial Intelligence 88

Artificial Intelligence Unstructured data Analytics Customer Experience 88

IBM Big Data Hub

OCTOBER 17, 2023

In a research brief defining “5 trends for 2023,” the IBM Institute for Business Value reports, “In 2023, rapid response is the new baseline. To meet these objectives, business and data professionals need to go beyond cookie-cutter business intelligence, data visualization dashboards and data analytics tools.

Analytics 81

Analytics Customer Experience Marketing IT 81

Rippleshot

FEBRUARY 23, 2022

In the Digital Fraud Tracker, TSYS’ Dondi Black explains how companies can tap AI and machine learning to verify data points and use context — such as location — to go long on security while creating a frictionless customer experience.

Customer Experience 40

Customer Experience Security Analytics 40

IBM Big Data Hub

FEBRUARY 23, 2024

Predictive analytics integrates with NLP, ML and DL to enhance decision-making capabilities, extract insights, and use historical data to forecast future behavior, preferences and trends. ML and DL lie at the core of predictive analytics, enabling models to learn from data, identify patterns and make predictions about future events.

Analytics 100

Analytics Artificial Intelligence Marketing Education 100

CGI

JANUARY 10, 2018

Reflections on 5 business-changing IT-related trends in 2017. Below are five examples of trends this past year that demonstrate the deep infusion of technology into business imperatives: Major security breaches continued. Customer focus shifted to customer experience. to their customers. ravi.kumarv@cgi.com.

Blockchain 60

Blockchain IT Artificial Intelligence Digital transformation 60

AIIM

MARCH 11, 2019

At the heart of this transformation journey is the need to understand, anticipate and redefine internal and external customer experiences. It is the common denominator in customer experience, business agility, operational excellence and automation; all stem from intelligent information management.

Digital transformation 120

Digital transformation ECM Customer Experience Content services 120

Collibra

SEPTEMBER 9, 2022

Duplication of contact details, for example, affects customer experience significantly. Duplicate data increases the probability of skewed analytical results. Looking at the recent experience, the need to improve the quality of data for COVID-19 and subsequent pandemics is evident more than ever. Ambiguous data.

Analytics 92

Analytics Customer Experience Marketing Unstructured data 92

Reltio

FEBRUARY 12, 2019

If connected and personalized customer experience is your immediate goal, and if you want to know everything about achieving it, look no further. The master data management platforms are evolving to meet the needs of the digital economy.

MDM 53

MDM Customer Experience Digital transformation Analytics 53

Rippleshot

NOVEMBER 5, 2019

Rippleshot is excited to announce Rules Assist™, an AI-driven decision rules analytics solution to empower community banks and credit unions in the fight against emerging fraud trends. E-commerce fraud now accounts for roughly 75% of all card fraud, causing financial institutions to race to keep up with fraudsters.

Artificial Intelligence 40

Artificial Intelligence Customer Experience Analytics IT 40

Info Source

MAY 30, 2024

But in the meantime, I have taken a qualitative look at the major trends expected to shape IDP market dynamics in 2024 and beyond. Generative artificial in telligence ( AI ) is the mega-trend behind most of the other trends we observe in IDP. Here are my 10 predictions for the year to come: 1. ai imconference.com 4.

B2C 40

B2C Marketing Customer Experience Metadata 40

Collibra

FEBRUARY 21, 2024

Cloud rules In today’s digital economy, the cloud is much more than a trend. For instance, if a company’s goal is to enhance customer experience through advanced analytics, executives can champion the cloud as a means to achieve this, ensuring alignment across various departments.

Cloud 81

Cloud Digital transformation Customer Experience Analytics 81

CGI

DECEMBER 7, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). We conduct these interviews each year to get a pulse on clients’ top trends, along with their business and IT priorities, so that we can align our strategies and offerings with their needs. Thu, 12/07/2017 - 15:43. Top business priorities.

Insurance 40

Insurance Digital transformation Artificial Intelligence GDPR 40

CGI

DECEMBER 5, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). We conduct these interviews each year to get a pulse on clients’ top trends, along with their business and IT priorities, so that we can align our strategies and offerings with their needs. Tue, 12/05/2017 - 17:24. Top business priorities.

Insurance 40

Insurance Digital transformation Artificial Intelligence GDPR 40

AIIM

APRIL 21, 2023

Filled with insights and trends that organizations should take note of, the report results from a survey conducted among AIIM members. AIIM is proud to release its State of the Intelligent Information Management Industry report for 2023. 79% of survey respondents see information management becoming more important over the next two years.

Digital transformation 104

Digital transformation Artificial Intelligence Customer Experience Records Management 104

CGI

JANUARY 8, 2018

Reflections on 5 business-changing IT-related trends in 2017. Below are five examples of trends this past year that demonstrate the deep infusion of technology into business imperatives: Major security breaches continued. Customer focus shifted to customer experience. to their customers.

Blockchain 40

Blockchain IT Artificial Intelligence Digital transformation 40

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents. See what’s ahead AI can assist with forecasting.

Artificial Intelligence 86

Artificial Intelligence Retail Unstructured data Insurance 86

CGI

DECEMBER 9, 2019

The 2019 CGI Client Global Insights reveals that harnessing the power of data analytics to drive real-time insights and improved personalization for new revenue streams is a top business priority for the retail and consumer services executives interviewed. Learning from pioneers. The growing significance of data in retail is unquestionable.

Retail 96

Retail Sales Customer Experience Artificial Intelligence 96

Collibra

APRIL 11, 2023

It needs to work around the fickleness of customers and rapidly evolving trends. And the role of data is getting bigger in supply chain management, omnichannel customer experiences, and target marketing strategies. SKU data helps understand sales trends and customer preferences. You spot trends early.

Retail 73

Retail Sales Compliance Marketing 73

Reltio

MAY 26, 2020

The move to direct-to-consumer (D2C) sales by Consumer Packaged Goods (CPG) companies is already a recognizable trend but it’s widely acknowledged that the global pandemic has accelerated its adoption. Learn from industries that have already had to digitally transform the customer experience.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

IBM Big Data Hub

JANUARY 8, 2024

A tried-and-true way to approach digital transformation is to understand the relationship customers have with the product and the brand, where that relationship currently falls short, and how it can be improved. Any successful digital transformation must include a robust data analytics component to accurately track successes.

Digital transformation 63

Digital transformation Customer Experience Artificial Intelligence IoT 63

Collibra

JUNE 25, 2021

Duplication of contact details, for example, affects customer experience significantly. Duplicate data increases the probability of skewed analytical results. Looking at the recent experience, the need to improve the quality of data for COVID-19 and subsequent pandemics is evident more than ever. Ambiguous data.

Analytics 59

Analytics Customer Experience Unstructured data Metadata 59

Collibra

FEBRUARY 1, 2023

Supports modern data ecosystems Gartner predicts that by 2024, enterprises leveraging a data and analytics ecosystem will outperform competitors. The modern data ecosystem is no doubt a growing trend. The health of your data pipelines thus drives smooth operations and trusted analytics.

Analytics 84

Analytics Customer Experience Marketing Compliance 84

erwin

NOVEMBER 13, 2020

However, even in “normal times,” business leaders need to understand how to grow, bring new products to market through organic growth or acquisition, identify new trends and opportunities, determine if new opportunities provide a return on investment, etc.

Digital transformation 131

Digital transformation Artificial Intelligence Customer Experience Metadata 131

Collibra

DECEMBER 5, 2023

In the financial sector, AI is a game-changer, leveraging predictive analytics for market trends, risk assessment and customer service optimization. For marketing teams, generative AI is revolutionizing how content of all types is produced — from written assets to visual graphics.

Government 59

Government Risk Compliance Customer Experience 59

Reltio

MAY 4, 2020

Do you need to deliver a real-time understanding of customers to power digital engagement at scale ? How important are customer preferences from transactions and interactions for marketing segmentation, sales, customer experience, customer analytics, or compliance reporting? . Customer-experience.

Customer Experience 52

Customer Experience Digital transformation MDM Sales 52

eDiscovery Daily

OCTOBER 21, 2019

In the increasingly non-linear and fast-moving legal technology world in which we now live and work, where cloud-based solutions, analytics, machine learning, and AI are impacting the data-driven decisions being made, is it time to rethink the EDRM? It has provided a framework for the development of software and services.

e-Discovery 45

e-Discovery e-Delivery GDPR Education 45

Collibra

AUGUST 26, 2021

Recognizing the demand surge is essential for eCommerce companies to prevent chaos and disappointed customers. They can leverage anomaly detection to identify the key trends ahead of time and be prepared. Superior customer experience : Any downtime for online businesses impacts the customer experience.

Customer Experience 59

Customer Experience Analytics Cloud Insurance 59