IBM Big Data Hub

MAY 16, 2023

What are managed marketing services (MMS)? Managed marketing services are the outsourcing of marketing business processes, such as campaign planning and execution, content management and enhancement, marketing analytics and other marketing support (SEO, social listening and loyalty). Did the customer make a purchase?

Marketing 75

Marketing Customer Experience Financial Services Retail 75

Info Source

OCTOBER 6, 2020

NYSE: AYX), a leader in analytic process automation (APA ), to deliver process intelligence capabilities that complement the Alteryx Analytic Process Automation Platform. The Alteryx APA Platform unifies analytics, data science and data-centric process automation in one self-service platform. MILPITAS, Calif.,

Analytics 40

Analytics Digital transformation Mining Data science 40

IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. Financial services providers increased their usage of APIs to be able to tap into greater ecosystems and connect with more partners.

Digital transformation 76

Digital transformation Customer Experience Artificial Intelligence IoT 76

Info Source

JULY 6, 2023

They acquire, classify, and convert unstructured and semi-structured information into enhanced usable data for use in business transactions, analytics, records management, discovery, and compliance applications. THE IMPACT OF CUSTOMER EXPERIENCE ON BUSINESS GROWTH Why is customer experience such a critical aspect for organisations?

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

Reltio

JUNE 9, 2022

Insurance carriers have been called to transform customer experience, business offerings, and operations. The stakes are high—successful transformation can bring you new revenue opportunities, stronger customer relationships, and sustained brand relevance. The insurance industry is facing unprecedented disruption.

Digital transformation 52

Digital transformation Insurance MDM Customer Experience 52

IBM Big Data Hub

MAY 19, 2023

These issues started impacting their customer experience and eventually led to customer retention challenges. PT Aegis is an IBM partner based in Indonesia that offers cybersecurity and cloud services, serving clients in various industries, including financial services and distribution.

Cloud 81

Cloud Unstructured data Customer Experience Manufacturing 81

IBM Big Data Hub

FEBRUARY 23, 2024

Predictive analytics integrates with NLP, ML and DL to enhance decision-making capabilities, extract insights, and use historical data to forecast future behavior, preferences and trends. ML and DL lie at the core of predictive analytics, enabling models to learn from data, identify patterns and make predictions about future events.

Analytics 103

Analytics Artificial Intelligence Marketing Education 103

OpenText Information Management

NOVEMBER 21, 2019

There’s a stark truth in banking: the better your customer experience, the more successful you will be. Recently, McKinsey found that highly satisfied customers are two and a half times more likely to open new accounts or buy new products with their existing bank than those who are merely satisfied.

Customer Experience 62

Customer Experience Financial Services Insurance Analytics 62

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 88

Artificial Intelligence Retail Unstructured data Insurance 88

CGI

FEBRUARY 21, 2017

As financial services organizations are learning, defences against financial crime must be joined up and layered, bringing together both operational and intelligence resources. Customer experience (balancing against risk). Know your customer capabilities (for stronger identity management). Identity theft .

Customer Experience 40

Customer Experience Financial Services Analytics Risk 40

Thales Cloud Protection & Licensing

JANUARY 26, 2021

As such, it introduces enhanced security measures and requires that Strong Customer Authentication (SCA) is applied to all electronic payments - including proximity, remote and m-payments - within the European Economic Area (EEA). Using machine learning, algorithms can go through huge transactional data sets to spot unusual behaviour.

Security 143

Security Retail Authentication Big data 143

ARMA International

NOVEMBER 7, 2019

The scope of a records and information management (RIM) program in financial services can seem overwhelming. Compared to other industries, the complexities of managing records and information in financial services are arguably some of the toughest to solve, primarily because of the intense regulatory scrutiny.

Financial Services 52

Financial Services Communications Compliance Risk 52

CGI

AUGUST 7, 2018

As customers find value from this different forward looking paradigm, as they transact and get feedback in real-time from these new banks, what starts to happen is that they use them more and more and look for opportunities amongst other providers of financial services to do the same.

Insurance 40

Insurance Financial Services Customer Experience Analytics 40

Reltio

JULY 31, 2019

Michele is also a speaker, author and evangelist for the use of analytics to drive better business decision-making. What was your route into technology, data and analytics? I then worked on a large-scale BI project at Coca-Cola, which was where I really started to understand the importance of analytics. I grew up in St.

Analytics 49

Analytics Blockchain Cloud Artificial Intelligence 49

Reltio

APRIL 1, 2020

This post offers a look at the topic of scalability, outlining what the concept means and how it applies to customer data management, with some customer examples. However, delivering consistent and engaging customer experiences at scale and making an impact at the point of engagement, in the real-time, present significant challenges.

Retail 68

Retail MDM Cloud Customer Experience 68

OpenText Information Management

DECEMBER 6, 2018

They would be great if they reflected my interests and lifestyle, but too often they don’t – which makes you wonder if the companies understand their customer at all. With such fierce competition in financial services, companies need … The post If I receive one more irrelevant voucher… appeared first on OpenText Blogs.

Financial Services 51

Financial Services Security Customer Experience Digital transformation 51

Reltio

JULY 2, 2019

Martin Squires is a leader with extensive experience in customer insight, marketing analytics & data science. Selected for the last 5 years as a member of the Data IQ Data 100 , Martin has considerable experience helping organisations drive value from building a deeper understanding of their customers.

Analytics 58

Analytics Insurance Artificial Intelligence Data science 58

Reltio

NOVEMBER 9, 2020

At Reltio, we work with the world’s leading brands to enable omnichannel connected customer experiences. These brands understand how, where and when customers want to engage along the customer journey. The KPIs they use to measure ROI are customer experience through Net Promoter Score (NPS) and revenue growth.

Customer Experience 72

Customer Experience MDM Retail Data science 72

Information Management Resources

FEBRUARY 22, 2018

Innovation teams understand that the connected world is evolving rapidly, and that competition is coming from industry newcomers as well as incumbents.

Digital transformation 28

Digital transformation Analytics Customer Experience Financial Services 28

CGI

MAY 2, 2016

That doesn’t leave much for digital insight initiatives and other innovations for transforming customer experience, bank operations and overall performance. Also, to learn more about our data and analytics capabilities, and also can request a free copy of our new Data to Diamonds book.

Customer Experience 40

Customer Experience Financial Services Analytics Cloud 40

IBM Big Data Hub

JUNE 2, 2023

In the rapidly evolving landscape of financial services, embracing AI and digital innovation at scale has become imperative for banks to stay competitive. By embedding financial services into everyday activities, banks can deliver hyper-personalized and convenient experiences, enhancing customer satisfaction and loyalty.

Financial Services 63

Financial Services Customer Experience Cloud Digital transformation 63

Reltio

DECEMBER 10, 2021

Reltio is a good fit for companies looking for a comprehensive, cloud-based MDM solution across multiple domains.”. “[ Reltio] leverages modern capabilities such as AI/ML, knowledge graph, and embedded analytics to support large and complex MDM deployments.”. Rapid and Comprehensive Real-Time Integration for Real-time Operations.

MDM 98

MDM Analytics Digital transformation Cloud 98

Info Source

FEBRUARY 14, 2018

“We have now purpose-built it for analytics for ECM and capture. Reveille 8 comes pre-packaged with seven analytics dashboards and there is also the ability for users to modify those and even create their own. We have added support for Kofax TotalAgility (KTA) and Kofax Analytics for Capture (KAFC).

Analytics 40

Analytics ECM Marketing Cloud 40

Reltio

JULY 15, 2020

In May 2020, I sat down with Rob Fuller , Customer Data Orchestration Practice Lead at Accenture Interactive, for a conversation about a timely topic: Customer Experience. Jakki: What impact has COVID-19 had on your clients' digital transformation initiatives focused on customer experience? Full steam ahead.

Customer Experience 52

Customer Experience MDM Digital transformation Sales 52

OpenText Information Management

FEBRUARY 27, 2020

According to a new report on the global banking industry from Finextra, 45% of retail banks say they can onboard a new customer in under 40 minutes. Yet, only a quarter of respondents felt they could pull front and back end systems together to deliver optimum customer service.

Retail 67

Retail Customer Experience Financial Services Artificial Intelligence 67

Info Source

SEPTEMBER 15, 2023

The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. We expect strong demand in established economies that is increasingly fulfilled with solutions that involve RPA and AI technologies.

Information capture 52

Information capture Marketing Records Management Customer Experience 52

Info Source

DECEMBER 8, 2023

The Finance sector, led by Banks and Financial Institutions, has been at the forefront of embracing technologies. We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

eDiscovery Daily

OCTOBER 21, 2019

It has provided a framework for the development of software and services. In the increasingly non-linear and fast-moving legal technology world in which we now live and work, where cloud-based solutions, analytics, machine learning, and AI are impacting the data-driven decisions being made, is it time to rethink the EDRM?

e-Discovery 45

e-Discovery e-Delivery GDPR Education 45

OpenText Information Management

JUNE 27, 2018

One of the big advantages of doing business in a digital world is being able to make use of the data exhaust left by practically every action and interaction—from what a person buys on Amazon to what newspapers or magazines they read, who they’re Facebook-chatting with and what time they drove across the Golden Gate … The post Give the people (..)

Unstructured data 44

Unstructured data Customer Experience Financial Services Artificial Intelligence 44

Reltio

JULY 6, 2018

A top used car retailer consolidated data from 155+ store systems in less than 15 weeks to drive omnichannel customer experience.

MDM 60

MDM Insurance Retail Cloud 60

Thales Cloud Protection & Licensing

MARCH 14, 2024

Keeping Customer Data Safe: AI's Privacy Paradox andrew.gertz@t… Thu, 03/14/2024 - 17:38 AI's appeal lies in its ability to personalize and streamline customer experiences in ways previously unimaginable. However, AI is set to alter the way customers interact with brands even further. To Err is Human?

Privacy 71

Privacy Data Privacy Analytics Risk 71

Collibra

JULY 21, 2021

Financial services are highly regulated and maintain a strong focus on compliance and risk management. Considering that major financial organizations handle enormous amounts of data today, they require data accuracy and integrity at all times to minimize risks. What is data quality in financial services?

Financial Services 59

Financial Services Analytics Compliance Risk 59

IBM Big Data Hub

AUGUST 15, 2023

Healthcare, retail, financial services, manufacturing—whatever the industry, business leaders want to know how using data can give them a competitive advantage and help address the post-COVID challenges they face each day. Companies can create automated customer service workflows with customized AI models built on customer data.

Artificial Intelligence 82

Artificial Intelligence IT Customer Experience Government 82