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HP addressed 16 UEFI firmware flaws impacting laptops, desktops, PoS systems

Security Affairs

An attacker can exploit these vulnerabilities to implant a firmware that survives operating system updates and bypasses UEFI Secure Boot, Intel Boot Guard, and virtualization-based security. Impacted devices include multiple HP enterprise devices, including laptops, desktops, point-of-sale systems, and edge computing nodes.

Sales 85
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E-Verify’s “SSN Lock” is Nothing of the Sort

Krebs on Security

Password reset questions selected, the site proceeded to ask four, multiple-guess “knowledge-based authentication” questions to verify my identity. Lest you think your SSN and DOB is somehow private information, you should know this static data about U.S.

Passwords 297
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6 Ways to elevate the Salesforce experience for your users

IBM Big Data Hub

Whether using Experience Cloud, Sales Cloud, or Service Cloud, your Salesforce user experience should be seamless, personalized and hyper-relevant, reflecting all the right context behind every interaction. This means making your product information, knowledge articles and other content easily accessible, searchable and filterable.

Cloud 67
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Unlocking the power of chatbots: Key benefits for businesses and customers

IBM Big Data Hub

Boost sales AI-powered chatbots generate leads , encourage conversions and cross-sell. For complex purchases with a multi-step sales funnel, chatbots can ask qualification questions and connect customers directly with trained sales agents to lift your conversion rate.

Sales 86
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Black Hat insights: Generative AI begins seeping into the security platforms that will carry us forward

The Last Watchdog

Every piece of information becomes a part of the model’s vast knowledge base. The idea is to shrink the time analysts spend sifting through data, says Brad Liggett , director of global sales engineering. Of course, the good guys aren’t asleep at the wheel.

Security 246
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Customer service vs customer experience: Key differentiators

IBM Big Data Hub

Companies often create customer success teams, which can be a part of customer service or the sales team, to provide tutorials and best practices on maximizing the use of a product. Web-based knowledge bases where users can find articles, FAQs and videos to walk them through how to solve issues and use their products or services correctly.

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End of Mainstream Support for Dynamics AX 2009 and AX 2012

Ascent Innovations

Self Service Support (Microsoft Knowledge Base, Microsoft Help & Support Site). Self Service Support (Microsoft Knowledge Base & Microsoft Help & Support Site). Mainstream support includes the following: Ability to purchase a paid support agreement. Security update support. Non-security hotfix support.

Cloud 53