IBM Big Data Hub

MARCH 29, 2024

Customer retention must be a top priority for leaders of any company wanting to remain competitive. An effective customer retention strategy should support the company to maintain a healthy stable of loyal customers and bring in new customers. The calculation is that simple.

Customer Experience 65

Customer Experience Artificial Intelligence Marketing Communications 65

CGI

JANUARY 28, 2020

Using the online marketplace to enhance customer experience. Building an online marketplace provides retailers with an opportunity to strengthen their DNA and offer customers a seamless and complementary product and service offering with limited risk. Tue, 01/28/2020 - 05:20. Protecting the brand’s image.

Customer Experience 80

Customer Experience Retail e-Delivery Sales 80

Rocket Software

JUNE 1, 2020

Unfortunately, for many industries that were forced to close during the first wave of the pandemic—such as retail, restaurants and hotels—business as usual no longer exists. Special considerations need to be taken to reopen these spaces, re-establish public trust in the businesses, and help them increase customer retention.

Customer Experience 52

Customer Experience Retail Data structuring Sales 52

Thales Cloud Protection & Licensing

DECEMBER 28, 2018

As the retail industry follows suit with today’s digital transformation, customer expectations are at an all-time high. Retailers are looking to address these demands with interconnected experiences to give customers more personalized and immediate experiences both in-stores and online.

Retail 100

Retail Customer Experience Security Data breaches 100

CGI

DECEMBER 9, 2019

Data monetization: driving the new competitive edge in retail. Retailers are fully aware that their future relies largely on their ability to use data efficiently. However, in today’s dynamic and highly competitive retail sector, retailers need to accelerate their plans and commit resolutely to the path of data monetization.

Retail 96

Retail Sales Customer Experience Artificial Intelligence 96

IBM Big Data Hub

JANUARY 16, 2024

A finely tuned product development strategy is a holistic, cross-collaborative endeavor with the capacity to help any organization weather unforeseen events or market changes. Why is a strong product development strategy important? Consumers have access to more information than ever to compare products and brands.

Marketing 83

Marketing Manufacturing Sales Customer Experience 83

IBM Big Data Hub

JUNE 30, 2023

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Checking all these boxes is no small feat.

Retail 65

Retail Blockchain Customer Experience Sales 65

CGI

MARCH 3, 2020

CGI Client Global Insights: A look at top retail banking trends and priorities. Many retail banks have invested in their “plumbing”- implementing digital technologies to deliver the products, services and experiences their customers demand - but many are still running their businesses just as they did before.

Retail 104

Retail Digital transformation Customer Experience GDPR 104

erwin

FEBRUARY 21, 2019

Much like the hospitality industry , digital transformation in retail has been a huge driver of change. One important fact is getting lost among all of the talk of “the retail apocalypse” and myriad stories about increasingly empty shopping malls: there’s a lot of money to be made in retail.

Digital transformation 69

Digital transformation Retail e-Delivery Customer Experience 69

IBM Big Data Hub

SEPTEMBER 6, 2023

With the right generative AI strategy, marketers can mitigate these concerns. For example, a retail clothing company might use generative AI to customize email or online experiences tailored for different customer personas. The journey starts with sound data.

Marketing 122

Marketing B2B Customer Experience Communications 122

IBM Big Data Hub

MAY 16, 2023

For big brands across all industries, today’s marketing campaigns are customized for specific audiences. IBM Consulting offers managed marketing services that help clients improve their customer journeys by bringing together strategy, experience, technology and operations.

Marketing 75

Marketing Customer Experience Financial Services Retail 75

Thales Cloud Protection & Licensing

OCTOBER 18, 2018

As digital transformation takes hold, the retail industry is under siege from cyber criminals and nation states attempting to steal consumers’ personal information, credit card data and banking information. Lines are now blurred between physical and digital experiences. retailers experiencing a breach in the last year.

Retail 66

Retail Data breaches Digital transformation Encryption 66

IBM Big Data Hub

MARCH 8, 2024

Some forecasts suggest online retail might be responsible for half of all retail revenues by next year. In what McKinsey refers to as “the e-commerce catch-22,” many retailers with significant growth in ecommerce sales through 2020 and 2021 saw their margins decline.

Retail 87

Retail e-Discovery Artificial Intelligence Marketing 87

Thales Cloud Protection & Licensing

MARCH 14, 2023

It’s estimated that more than 20% of retail sales will come from eCommerce in 2023 (rising to nearly 25% in 2026), illustrating the magnitude of digital transactions. It’s not only consumers and retailers taking notice of this trend, of course. Privacy and data protection are not the only things consumers expect from a retailer.

Privacy 71

Privacy Retail Customer Experience B2C 71

CGI

DECEMBER 7, 2017

The challenge ahead for water retailers. The market is operating well now because customers are switching. Before we all breathe a collective sigh of relief, let’s take a quick look at other markets to get a glimpse of what my lay in store for retailers in this market. premanath.puch…. Thu, 12/07/2017 - 15:43. Add new comment.

Retail 40

Retail Energy and Utilities Marketing Digital transformation 40

Reltio

MAY 4, 2020

They need an approach to customer data that gives them speed, business agility and fast time-to-value. Get a Fast Start to a More Responsive Data Strategy in Less than 90 Days. To help the Global 2000, we're offering a Fast Start Package for Reltio Connected Customer 360. As a result, they now have a responsive data strategy.

Customer Experience 52

Customer Experience Digital transformation MDM Sales 52

Collibra

APRIL 11, 2023

Retail is a dynamic and competitive market. It needs to work around the fickleness of customers and rapidly evolving trends. In addition to the traditional brick-and mortar-stores, the retail business today includes online and mobile stores. The right kind of data can drive great innovations in retail.

Retail 86

Retail Sales Compliance Marketing 86

erwin

JUNE 14, 2019

Digital Transformation in Retail. The inherently competitive nature of retail has made the sector a leader in adopting data-driven strategy. From loyalty cards to targeted online ads, retail has always had to adapt to stay relevant. This is an important data point for marketing strategy. Data can tell you.

Digital transformation 111

Digital transformation Retail Government Customer Experience 111

CGI

SEPTEMBER 3, 2019

‘People are strange, when you’re a stranger’: A retail bank view into artificial intelligence. For as long as there have been banks, there have been bank customers expecting banks to know all about them the moment they call, log in, or walk through the door. Wed, 09/04/2019 - 00:02. A checking account?), The data opportunity.

Artificial Intelligence 45

Artificial Intelligence Retail Customer Experience Marketing 45

Reltio

JUNE 25, 2020

His research focuses on exploring strategies for leveraging technology to deliver relevant and engaging customer experiences. Joe answered questions about the importance of hyper-personalization, digital transformation, and customer data to delivering what Forrester calls “ moments-based marketing.” Curious to know more?

Marketing 98

Marketing Retail Customer Experience Digital transformation 98

Reltio

AUGUST 10, 2020

APIs play a key role in digital and customer experience initiatives. For example, APIs allow you to build new experiences that enable your customers to order online and do curbside pick up. What common APIs are used to build new experiences? What other preferences are important to deliver a great experience?

Customer Experience 90

Customer Experience Digital transformation Analytics Sales 90

IBM Big Data Hub

FEBRUARY 26, 2024

At IBM, we’re committed to helping ensure that enterprises are putting connectivity at the center of their application-centric strategies and regaining control of network connectivity across a multi-cloud environment they don’t own.

Cloud 103

Cloud Artificial Intelligence Customer Experience Retail 103

Reltio

MAY 15, 2020

In the face of recessionary behavior driven by the total collapse of consumer confidence, CPG companies may find hyper-personalizing customer experience is the key to unlocking their competitive edge and long-term sustainability. Consumers expect a consistent experience across channels. Lack of customer segmentation.

Retail 72

Retail Customer Experience Manufacturing Sales 72

Reltio

MAY 26, 2020

Learn from industries that have already had to digitally transform the customer experience. The What: Personalization – Data and the analysis of it gives CPGs the opportunity to personalize customer experiences more accurately, as well as target consumers with the right advertising. Know and trust your data.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

The Guardian Data Protection

JULY 26, 2022

Ticketmaster has said most Springsteen tickets cost under $200, but 11% are part of a variable pricing strategy where the cost adjusts according to demand. According to a 2018 Deloitte and Salesforce report , 40% of brands that use artificial intelligence to personalise customer experience have adjusted pricing and promotions in real time.

Artificial Intelligence 98

Artificial Intelligence Customer Experience Retail IT 98

Bill Schmarzo - Dell EMC

MARCH 28, 2018

The McKinsey article “ Why Digital Strategies Fail ” explains why incumbents fail when embracing digital transformation: Most digital strategies don’t reflect how digital is changing economic fundamentals , industry dynamics, or what it means to compete. Understanding the Economics of Digital Transformation.

Digital transformation 106

Digital transformation Customer Experience Marketing Retail 106

erwin

JUNE 11, 2020

Data Intelligence is the analysis of multifaceted data to be used by companies to improve products and services offered and better support investments and business strategies in place. Apply real-time data in marketing strategies. Enhance customer experience. What Is Data Intelligence?

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

Reltio

APRIL 1, 2020

This post offers a look at the topic of scalability, outlining what the concept means and how it applies to customer data management, with some customer examples. However, delivering consistent and engaging customer experiences at scale and making an impact at the point of engagement, in the real-time, present significant challenges.

Retail 68

Retail MDM Cloud Customer Experience 68

CGI

OCTOBER 9, 2015

Global bank disruption and potential counter strategies: Moving from 'keep up' to 'step up'. Leading transaction banks are responding to the disruption by leveraging their expertise and technology to deliver the digital customer experience that corporates are demanding. sun.singh@cgi.com. Fri, 10/09/2015 - 10:00.

Customer Experience 40

Customer Experience Digital transformation Marketing Big data 40

erwin

FEBRUARY 14, 2019

The rate at which organizations have adopted data-driven strategies means there are a wealth of digital transformation examples for organizations to draw from. All is going fine until a new kid on the block, born in the age of IT and the internet, quickly starts to create buzz and redefine what customers expect from the industry.

Digital transformation 75

Digital transformation Customer Experience Data breaches Retail 75

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 88

Artificial Intelligence Retail Unstructured data Insurance 88

IBM Big Data Hub

FEBRUARY 23, 2024

It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. It assists customers and gathers crucial customer data during interactions to convert potential customers into active ones.

Analytics 106

Analytics Artificial Intelligence Marketing Education 106

CGI

FEBRUARY 27, 2020

Ultimately, they are focusing on providing best-in-class products and services, as well as rolling out more digital servicing to deliver a more instant—and comprehensive—customer experience. . Please feel free to contact me with any questions about our research and experiences, as well as how we might help your business.

Retail 90

Retail Marketing Blockchain Customer Experience 90

Rocket Software

MARCH 11, 2022

Terminal emulation and host access to these critical resources is key to enabling a range of business processes from serving customers more efficiently to ensuring regulatory compliance. While organizations with a mainframe or IBM® i need a terminal emulator for access, users shouldn’t be limited by a specific endpoint strategy.

Retail 52

Retail Manufacturing Compliance Access 52

Reltio

FEBRUARY 20, 2020

Within four years, the industry around these consumer product and retail companies grew 890% based on a recent survey by Hitwise. These services follow three main buying patterns to support a new customer experience: product curation, replenishment or access.

Retail 52

Retail Customer Experience Sales Manufacturing 52

Reltio

JUNE 23, 2020

Department of Commerce said that retail spending jumped 17.7% She manages a team covering Customer Experience & Commerce and oversees Voice of Connected User Landscape research. Pent-up consumer demand is being released: “Despite ongoing public-health concerns, the desire to spend and shop is palpable.” Online Acceleration.

Digital transformation 69

Digital transformation Customer Experience Retail Marketing 69

Info Source

JULY 16, 2019

The retail industry and banking are the biggest spenders on AI in the region, with use cases such as fraud analysis and customer-facing process automation enabling self-service and improving customer experience. According to IDC , the spending on AI systems in Asia-Pacific is expected to reach $5.5 billion in 2022.

Customer Experience 40

Customer Experience Financial Services Marketing Retail 40