IBM Big Data Hub
FEBRUARY 16, 2024
In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience?
IBM Big Data Hub
DECEMBER 20, 2023
Customer experience strategy (CX strategy) is when organizations optimize customer engagements to create happy customers, drive customer loyalty and help to recruit new customers. Providing a better customer experience takes into consideration the entire customer journey and every customer touch-point.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
IBM Big Data Hub
AUGUST 2, 2023
Chatbots and the customer service experience As the world shifts to a more fast-paced lifestyle, there is a status quo of fast and efficient customer support services. To meet customers wants and needs, businesses need to provide around the clock support. How do customer service chatbots work?
AIIM
OCTOBER 15, 2018
In a recent AIIM webinar, Craig Le Clair, Forrester VP and Principle Analyst, and Florian Vondal, Allianz Solution Architect, took a closer look at the “esign of the times” and what must be considered when attempting to accelerate e-signature adoption enterprise-wide and meet global compliance.
IBM Big Data Hub
DECEMBER 13, 2023
This way, organizations can ensure their customer base receives answers to their problems in the format they prefer. Customer service is an integral part of the customer experience. It has increasingly become an omnichannel discipline where every customer prefers to communicate on varying channels.
IBM Big Data Hub
DECEMBER 15, 2023
Paying attention to the latest customer service trends ensures that an organization is prepared to meet changing customer expectations. Customer loyalty is waning, spurred on by the COVID-19 pandemic, social influences and the ease of switching brands.
IBM Big Data Hub
JANUARY 8, 2024
Organizations then benefit from looking at industry and technology trends to better decide how to deliver the best possible customer experience to existing and prospective customers. Changes in customer habits and preferences Organizations must respond to customers’ increasing pain points and needs.
Expert insights. Personalized for you.
89 
Let's personalize your content