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Kyndi Unveils New Features to Optimize Enterprise Knowledge Bases

Information Matters

of its natural language processing engine, promising enhanced knowledge management for businesses. The update includes generative AI-powered tools for streamlining how Read more The post Kyndi Unveils New Features to Optimize Enterprise Knowledge Bases appeared first on Information Matters - Where AI Meets Knowledge Management.

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Identifying E-signature Requirements to Accelerate Digital Adoption and Meet Global Compliance

AIIM

In a recent AIIM webinar, Craig Le Clair, Forrester VP and Principle Analyst, and Florian Vondal, Allianz Solution Architect, took a closer look at the “esign of the times” and what must be considered when attempting to accelerate e-signature adoption enterprise-wide and meet global compliance.

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Seven customer service types that organizations should provide

IBM Big Data Hub

Therefore, meeting customer needs requires an organization to enable different ways customers can receive responses to their issues depending on their preferences. They also demonstrate they understand the importance of customer engagement and will do what it takes to meet customer expectations.

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GUEST ESSAY: Marshaling automated cybersecurity tools to defend automated attacks

The Last Watchdog

It’s knowledge base evolves quickly and soon identifies with new precision what cyberattacks look like, hardening the organization’s defenses against the human error of “bad clicks.”. And with the knowledge that automated tools provide, best practices evolve to meet the dynamic threatscape. Humans needed.

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Customer service trends winning organizations need to follow

IBM Big Data Hub

Paying attention to the latest customer service trends ensures that an organization is prepared to meet changing customer expectations. More than ever, organizations must stay on top of changes in the customer service experience to improve customer satisfaction and meet increased customer needs.

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Customer service vs customer experience: Key differentiators

IBM Big Data Hub

The overall customer experience focuses on meeting customer expectations and influencing the customer’s overall perception of products and solutions wherever they take place on the customer journey. Customer service is focused on post-purchase. As such, CS is considered a subset of CX.

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E-Verify’s “SSN Lock” is Nothing of the Sort

Krebs on Security

I was then asked to select five questions and answers that might be asked if I were to try to reset my password, such as “In what city/town did you meet your spouse,” and “What is the name of the company of your first paid job.” The site requested my name, address, SSN, date of birth and phone number.

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