Collibra

FEBRUARY 21, 2024

For instance, if a company’s goal is to enhance customer experience through advanced analytics, executives can champion the cloud as a means to achieve this, ensuring alignment across various departments.

Cloud 103

Cloud Digital transformation Customer Experience Analytics 103

OpenText Information Management

MARCH 26, 2024

These intelligent chatbots are beginning to leverage vast medical knowledge bases to offer personalized advice and support, significantly improving patient education and preventive care measures.

Digital transformation 59

Digital transformation Communications Education Analytics 59

Collibra

SEPTEMBER 16, 2022

Superior customer experience. Documenting the progress, actions, and results further adds to the organizational knowledge base for powering future initiatives. They want to understand customer needs, improve customer experience, or create new products. Improving data quality delivers: . Higher ROI.

Customer Experience 98

Customer Experience Data collection Analytics Communications 98

IBM Big Data Hub

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Today, customers are more likely to switch to different products or cancel a membership than any other time in recent memory.

Customer Experience 66

Customer Experience Artificial Intelligence Communications Digital transformation 66

AIIM

OCTOBER 15, 2018

Historically solutions from North America are primarily focused on customer experience. In North America, e-signatures are based on multiple authentication aspects with a focus on knowledge-based authentication which cannot be applied in EU due to much stricter privacy regulations.

Compliance 109

Compliance Insurance Digital transformation Authentication 109

IBM Big Data Hub

JANUARY 18, 2024

They can eliminate prolonged wait times in phone-based customer support and email or live chat support. Chatbots are instantly accessible to multiple users, enhancing the customer experience by promptly addressing their interests and concerns.

Sales 92

Sales Artificial Intelligence Communications Marketing 92

IBM Big Data Hub

JULY 17, 2023

They can comprehend complex customer queries, including nuanced intent, sentiment and context, leading to more accurate and relevant responses. Generative AI can also leverage customer data to provide personalized answers and recommendations and offer tailored suggestions and solutions to enhance the customer experience.

Search queries 55

Search queries Customer Experience Cloud Risk 55

Dark Reading

FEBRUARY 19, 2013

Based on the level of information the customer is requesting, the bank representative may ask a number of challenge questions. In today’s many banking channels, criminals armed with the right personal and financial details they’ve collected over the Internet can convincingly impersonate an actual banking customer.

Authentication 40

Authentication Customer Experience Risk Security 40

Collibra

JULY 13, 2021

Superior customer experience. Documenting the progress, actions, and results further adds to the organizational knowledge base for powering future initiatives. As a result, achieving high data quality is a critical objective for data-driven organizations. Improving data quality delivers: . Trusted reporting and analytics.

Analytics 59

Analytics Customer Experience Metadata Communications 59

OneHub

JANUARY 29, 2021

Customers have more choices than ever before, and competition among brands is fierce. To stand out, companies need to provide an excellent customer experience in addition to a great product or service. A Client Portal is an effective way to create this experience.

Customer Experience 52

Customer Experience Access Communications Marketing 52

IBM Big Data Hub

SEPTEMBER 5, 2023

The machine learning algorithms underpinning AI chatbots allow it to self-learn and develop an increasingly intelligent knowledge base of questions and responses that are based on user interactions. Further, it can show a list of possible actions from which the user can select the option that aligns with their needs.

Artificial Intelligence 61

Artificial Intelligence e-Delivery Customer Experience IT 61

ChiefTech

SEPTEMBER 27, 2012

You can watch a recording of a SocialText webinar , featuring Sarah Nichols from Climateworks - the slides are also available: Moving Beyond the Knowledge Base to the Social Knowledge Exchange from Socialtext. Incidentally, the NSW Department of Education is also a Socialtext customer (see below).

Education 76

Education Customer Experience Government IT 76

IBM Big Data Hub

APRIL 4, 2024

This reduces response times and improves customer experience by making service more consistent. BPM also provides agents with access to a centralized knowledge base and customer history, enabling them to resolve inquiries more efficiently and effectively.

Compliance 57

Compliance Mining Risk Marketing 57

IBM Big Data Hub

JANUARY 17, 2024

The bot will use intent recognition to decide and its internal logic and algorithms will determine the appropriate response based on the recognized intent. Sometimes this involves accessing a knowledge base, searching for relevant information or generating a creative response.

Sales 64

Sales Communications Marketing Artificial Intelligence 64

Info Source

AUGUST 20, 2018

Kofax RPA helps companies add workforce capacity without additional headcount by automating front and back office operations, allowing the human workforce to focus on higher-value knowledge based work. The Constellation ShortList is frequently updated as market conditions change. Supporting Resources.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Marketing 40

IBM Big Data Hub

NOVEMBER 14, 2023

Depending on the user’s business model they may be consuming that service for their own use in their capabilities, or under appropriate license terms to create a downstream product or customer experience using the data product for their own revenue stream. Doing so can increase the quality of data integrated into data products.

Artificial Intelligence 109

Artificial Intelligence Cloud Analytics Compliance 109

ARMA International

SEPTEMBER 22, 2021

Then, based on the data, past repair information, and other historical information, AI can predict and schedule the next maintenance period. Customer Experience (CX). In the age of DT, organizations must ensure memorable experiences for their customers. The information can be searched and shared.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

IBM Big Data Hub

JULY 7, 2023

Knowledge workers have advanced experience, work collaboratively and are often asked to view problems in a holistic way; these are traits that can also make them good leaders. Remove the friction of providing traditional support and deliver great customer experiences.

CMS 68

CMS Artificial Intelligence Communications Customer Experience 68