OpenText Information Management

AUGUST 23, 2021

CX Index: What is it, and … The post Focus on customer experience to stand out from your retail banking competitors appeared first on OpenText Blogs. However, when that’s what everyone else in your industry is doing, there’s a lot less room to stand out. That’s definitely true in the retail banking sector.

Customer Experience 67

Customer Experience Retail Marketing IT 67

IBM Big Data Hub

JUNE 23, 2023

Although interest rates have increased at an unprecedented rate over the past year due to efforts by central banks to curb inflation, insurers are locked into low-yielding investments, and it will take several years for their investment yields to improve. Core modernization (processes and technology) is a top priority for every insurer.

Insurance 59

Insurance Cloud Digital transformation Customer Experience 59

IBM Big Data Hub

DECEMBER 4, 2023

This approach can accelerate speed-to-market by providing enhanced capabilities for developing innovative products and services, facilitating business growth and improving the overall customer experience in their interactions with the company. Customer engagement Providing insurance coverage involves working with numerous documents.

Insurance 56

Insurance Digital transformation Compliance Cloud 56

CGI

FEBRUARY 28, 2018

Digital Customer Experience is becoming the deciding battlefield on the insurance landscape. Who should set the agenda for transforming your Customer Experience is something I have seen change over recent years. p.butler@cgi.com. Wed, 02/28/2018 - 10:36. Although respective remits often tend to be company specific.

Customer Experience 40

Customer Experience Insurance Artificial Intelligence Retail 40

Reltio

FEBRUARY 3, 2020

I remember reading the Gartner prediction that by 2020, 86% of companies will be competing on customer experience. Well, 93% of CEOs and executives say improving the customer experience is one of their organization’s top 3 priorities in the next two years. So is having a complete view of the customer across channels.

Customer Experience 69

Customer Experience MDM Data science B2C 69

Reltio

JUNE 9, 2022

The insurance industry is facing unprecedented disruption. Insurance carriers have been called to transform customer experience, business offerings, and operations. As an insurer, your current business models are being challenged by new thinking, new competitors, and new ways of working.

Digital transformation 52

Digital transformation Insurance Customer Experience MDM 52

Reltio

JANUARY 23, 2020

Customer experience. If you haven’t come to the conclusion that CX matters, volumes of research quantifies the value of providing an exceptional - or even decent - customer experience, and the perils of getting it wrong. . PwC conducted eye-popping research into the future of customer experience. 88% of U.S.

Customer Experience 71

Customer Experience MDM Healthcare Marketing 71

Reltio

SEPTEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. Kate Tickner, Reltio. The D.O.M.O.R.E.

Customer Experience 53

Customer Experience Insurance Digital transformation Analytics 53

Rocket Software

MARCH 14, 2022

Analyst firm IDC recently published a Vendor Spotlight report featuring ASG Mobius Content Services (Mobius) and its applications in the financial service and insurance industries. Read on to learn how Mobius helps customers manage content from capture to distribution, and more of the highlights from IDC’s research.

Financial Services 82

Financial Services Insurance Digital transformation Paper 82

AIIM

FEBRUARY 22, 2018

AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

Digital preservation 92

Digital preservation Insurance Financial Services Digital transformation 92

OpenText Information Management

APRIL 14, 2023

When it comes to getting ahead in the Financial Services industry today, organizations must understand that customer experience is key. It’s also important to recognize that improving the customer experience requires improving the employee experience.

Customer Experience 57

Customer Experience Financial Services Insurance Content services 57

Collibra

APRIL 9, 2021

Recapping a discussion moderated by Stijn Christiaens and featuring insurance data experts from Deloitte UK . Insurance is a data-intensive business. Insurance companies need data to better assess risks and price policies competitively, but also profitably. Mobilizing data governance programs.

Insurance 59

Insurance Cloud Data science Analytics 59

Information Management Resources

MARCH 26, 2018

SMA sees significant spending and shifts in personal lines projects that are aimed at aligning insurers’ strategies to transformation and growth.

Customer Experience 29

Customer Experience Insurance Artificial Intelligence 29

Reltio

NOVEMBER 9, 2019

What is your background and what was your route into Customer Experience Management and Evangelism? I have been focused on customer experience for more than ten years now. I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. The D.O.M.O.R.E.

Customer Experience 40

Customer Experience Insurance Digital transformation MDM 40

OpenText Information Management

APRIL 22, 2019

Research has consistently shown that senior management within the insurance sector think digital transformation is critical to their business. Digital … The post Achieving digital transformation in the insurance industry appeared first on OpenText Blogs.

Digital transformation 92

Digital transformation Insurance Financial Services Customer Experience 92

OpenText Information Management

MAY 17, 2021

In an industry generally known for slow adoption of technology, one insurance business discovered that the COVID-19 pandemic provided the catalyst it needed to prioritize digital transformation.

Insurance 67

Insurance Digital transformation Communications Customer Experience 67

OpenText Information Management

APRIL 13, 2023

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others. Why is that?

Financial Services 57

Financial Services Customer Experience Insurance Retail 57

Info Source

APRIL 25, 2019

Businesses understand that they need to meet their customers where they are and engage with them in the most personalized way possible – this will determine their survival in a highly competitive digital transformation market landscape.

Customer Experience 40

Customer Experience Digital transformation Insurance Financial Services 40

IBM Big Data Hub

JANUARY 16, 2024

From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people. One example of this is in insurance.

Financial Services 51

Financial Services Customer Experience Cloud Digital transformation 51

Info Source

APRIL 4, 2018

Irvine, CA, April 4, 2018 – Kofax ® , a leading provider of software to simplify and transform the First Mile of business, today announced that Kofax TotalAgility® is accelerating the digital transformation efforts of half of the top-ranked life insurers in the U.S. A leading property and casualty insurer in the U.S.

Digital transformation 40

Digital transformation Insurance Information capture Customer Experience 40

Information Management Resources

JANUARY 26, 2018

Tech leaders note, however, that technology can't succeed without organizational incentives that focus on customer engagement.

Customer Experience 30

Customer Experience Insurance Artificial Intelligence 30

The Last Watchdog

MARCH 13, 2023

In other words, they shouldn’t detail how cybersecurity spending drives revenue and that cuts to the security program directly affect relationships and requirements with three key constituencies: customers, insurers, and regulators. Demonstrate secure practices to customers.

Security 195

Security Insurance Cybersecurity Customer Experience 195

Reltio

JUNE 12, 2020

1-2 Previous Roles & Companies: Worked as a consultant with general insurers, Lloyd’s market firms, brokers and reinsurers, including Beazley Group and RSA. Summary: Charles specializes in data governance, data quality and data strategy for the insurance industry. What attracted you to the insurance industry?

Insurance 52

Insurance Customer Experience B2B MDM 52

Information Management Resources

JULY 8, 2019

Carriers need to reimagine the entire customer experience, creating a living feedback system for customers so that they can know where they are meeting expectations.

Insurance 34

Insurance Customer Experience Artificial Intelligence 34

Info Source

JULY 6, 2023

THE IMPACT OF CUSTOMER EXPERIENCE ON BUSINESS GROWTH Why is customer experience such a critical aspect for organisations? For example, if your experience as an end customer in an interaction with your bank, insurance carrier, car dealer etc. For the new customer, applicant, patient etc.,

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

OpenText Information Management

AUGUST 22, 2022

The last two years have been the ultimate use case for empathy-driven communications in customer experience management. Online grocery orders. A shift to remote working, learning and telehealth visits. The disruption has lasting impact for businesses.

Communications 62

Communications Customer Experience Digital transformation Insurance 62

OpenText Information Management

DECEMBER 17, 2020

New research shows that digital transformation and providing positive customer experiences are the top two priorities for banking in a pandemic-impacted world. COVID-19 accelerated digital transformation across every industry sector.

Digital transformation 109

Digital transformation Customer Experience Paper Insurance 109

OpenText Information Management

JULY 5, 2023

Mobile apps, artificial intelligence and advanced analytics are just some of the innovations shaking up the landscape for global insurers to help them meet the rising expectations of tech-savvy customers. Claims processing accounts for the lion’s share of property and casualty insurers’ expenses.

Artificial Intelligence 52

Artificial Intelligence Insurance Analytics Customer Experience 52

CGI

MAY 27, 2016

Time and tide waits for no man – IoT in Insurance. This old saying could also be applied for what is happening in the insurance market with IoT and that given the drive behind IoT in both the consumer and business markets. For example, car insurance could be varied between theft and fully comprehensive when the Car is not being used.

Insurance 40

Insurance IoT Marketing Manufacturing 40

IBM Big Data Hub

SEPTEMBER 11, 2023

We are in the midst of an AI revolution where organizations are seeking to leverage data for business transformation and harness generative AI and foundation models to boost productivity, innovate, enhance customer experiences, and gain a competitive edge.

Customer Experience 112

Customer Experience Cloud Data migration Digital transformation 112

CGI

DECEMBER 7, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. Thu, 12/07/2017 - 15:43. Top IT priorities.

Insurance 40

Insurance Digital transformation Artificial Intelligence GDPR 40

CGI

DECEMBER 5, 2017

Insurers’ top trends and priorities: A look at the 2017 CGI Client Global Insights (part 2). In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives. Tue, 12/05/2017 - 17:24. Top IT priorities.

Insurance 40

Insurance Digital transformation Artificial Intelligence GDPR 40

Info Source

JUNE 7, 2023

Regardless, many have one thing in common: improving the customer experience. Fresneda: The biggest one, at least in the United States right now, is clearly insurance. If I’m an insurance company, I have to spread my risks. So I’ve got 10s of thousands to millions of customers around the world.

Insurance 52

Insurance Marketing Customer Experience Compliance 52

Information Management Resources

MARCH 27, 2018

Led by chief digital transformation officer Todd Fancher, AmFam's innovation strategy will lean on small teams and focus on customer experience.

Digital transformation 38

Digital transformation Customer Experience Insurance Analytics 38

AIIM

AUGUST 2, 2019

Beyond the balance sheet, however, is the driving need for organizations today to move the needle when it comes to customer experience. Customers no longer base their loyalty on price or product. They stay because of the experience they receive. Create a digitally-enabled and hassle-free experience— you win.

Digital transformation 92

Digital transformation Customer Experience Paper Insurance 92

Info Source

DECEMBER 8, 2023

We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. CURRENT VERTICAL MARKET BREAKDOWN The Finance segment (Banking and Financial Services combined with Insurance) represents the largest industry sector.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Reltio

FEBRUARY 22, 2024

We unveiled the velocity packs in February, featuring pre-built connectors and smooth integrations to speed deployment for clients in sectors like healthcare, financial services, and insurance. Branham leads Reltio’s Customer Success, Professional Services, and Customer Engineering organization and our Customer Experience strategy.

Customer Experience 52

Customer Experience MDM Healthcare Digital transformation 52